• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    294

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
345
Neutral
21
Negative
23

Instant Feedback

13,606 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,659)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user chandanav
Canada
1 review
7 helpful votes
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May 17th, 2019

I just want to inform that all travelers, please please please check review before buy travel Ticket (from another traveler) I cannot agree more. I have booked my ticket last year September and travel on April 2019. Once I finished one part of the trip; which was total nightmare. China Eastern airline did not provide me what I ordered (vegetarian meal) which they keep showing me the Ipad stating I don't have vegetarian meal. Well I went 17 plus hours without any food and they did not even bother to provide any other food. Well it's OK until after my first part of the trip I received a email from Onetravel stating that airline has changed my return flight. When I called I got to know that my flight has been cancelled. I was on the phone over three hours holding in four different days. Final answer was I would be getting refund some money may be less than 200 for each passenger and it will be after I finish my trip. I have bought the insurance but Onetravel stated that nothing will cover. Well if you want same experience please go ahead and book. My Return flight (itself) cost 1500 per person.

Thumbnail of user kirbyj21
New York
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Great! I would use this services in the future.
It allows you to pay overtime.

Reason I chose this business:

Pay over time

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user markd3654
Australia
1 review
0 helpful votes
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December 16th, 2023
Verified purchase
• Updated review

Worked quickly but not happy that I was billed in US dollars when Australian site did not show this. It ended up much more expensive than I was prepared for.

Reason I chose this business:

Other website down

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are a US based company and state on our website and before purchase that charges will be in USD.

Worked quickly
December 7th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Other website down

Thumbnail of user pooe
Viet Nam
2 reviews
17 helpful votes
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September 25th, 2018

I just want to inform that all travelers, please please please check review before buy travel Ticket.

I wish I can give Zero Star, I had Flight from Kathmandu to Phnom Penh on 09 of May 2018, When I tried to check in at the airport, the Travel ticket number was Invalid, the Airline representatives can not issue a boarding pass, I checked personally in their computer, showing ERROR. OMG It's really ridiculous that I ever experienced in my life. I called them from Kathmandu to New York using my phone expensed like $50 but no one helped me, they just said sorry we just can refund your money back we can't issue any other ticket.

I had to book the Airport hotel in my expenses, taxi up and down, eat for 24 hours spent another $500 bucks from my pocket, Problem is I was traveling for the meeting.

I will neither buy a ticket from ONETRAVEL nor RECOMMEND to anyone.

Thumbnail of user willotj
Massachusetts
1 review
0 helpful votes
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February 19th, 2017

One Travel offered to me the best services I ever received I booked my round-trip ticket until I returned. The most impressive part of doing business with One Travel were the updates and reminders on flight schedules and a courtesy call from an agent after I returned home from the trip. On my next trip I am booking my ticket with One Travel again, and I recommend family and friends to do the same.

Thumbnail of user kathrynb154
New Jersey
1 review
0 helpful votes
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July 18th, 2019

I had 2 conversations with agents regarding a ticket issued with the incorrect name that didn't go well, customer service was poor. The third call resulted in satisfaction.

Thumbnail of user stephaniev3
Colorado
1 review
1 helpful vote
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March 24th, 2014

They cancelled my returning flight booking number *******, without a phone call. I was stranded and had to rent a car to drive home. I contacted the airline, whom of which refund OneTravel of the entire roundtrip ticket for MY inconvenience. It has been weeks of phone calls and emails and all I seem to get is "leave a message we are too busy right now"! DO NOT EVER USE THIS SCAM OF A TRAVEL COMPANY.

Thumbnail of user delanab
Texas
1 review
2 helpful votes
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May 5th, 2010

DO NOT USE THIS SITE. I had to make changes, got charged 150 to cancel, and 175 to change the ticket, but more than that, you can't change online and I"ve waited for over 2 hours on hold collectively. Agents out of the country too. DONT DO IT.

Thumbnail of user rachelc112
Canada
1 review
7 helpful votes
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March 16th, 2017

I live in Canada and booked my flight with this company called One Travel with business class yesterday at around 3:33 PM without realized the cost is actually US dollar. As soon as i found out the currency issue, i called the customer service next day at around 9:10 AM for cancellation. The girl whom took my call tells me that i can only get partial refund. What the... this is less than 24 hours' cancellation and website says 48 hours free cancellation. PLEASE DO NOT USE THIS COMPANY AS THIS IS SCAM... NO PRICE GUARANTEE, NO TRUE CANCELLATION!

Thumbnail of user aswinb
New Jersey
1 review
3 helpful votes
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May 25th, 2017

I made a mistake while making the booking by specifying the wrong date (1st of July instead of 30th June). I called up right after I made the booking to cancel it and I was told I will be charged $50. I tried to keep my booking by asking for a change of date and I was told a price difference of $180. I tried to exchange it for tickets with OneTravel itself to other destinations (that would add up to the original price I paid for my ticket - but I figured it would be a better deal than canceling) that were having cheaper prices and I was told I will be charged $75 for the change in addition to the ticket cost.
If a travel agency cannot help me with an honest mistake and make a business out of it I am not sure how you help customers with travel!

Thumbnail of user larryb136
Illinois
1 review
0 helpful votes
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February 9th, 2017

It can not get any easier than calling One Travel, the price was right and the customer service staff were knowledgeable, helpful and easy to work with.

Thumbnail of user rezab1
New York
1 review
0 helpful votes
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January 10th, 2017

In general, I had a good experience with OneTravel and will return to them.
I highly recommend it to everyone who is looking for affordable flight ticket.

Thumbnail of user pennys36
Florida
1 review
0 helpful votes
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June 15th, 2017

We have booked our annual London trip twice now through OneTravel. Easiest to navigate and not a hitch. Great price, no problems. Will use again and again.

Thumbnail of user ernestoc123
Philippines
1 review
0 helpful votes
  • Send Message
April 1st, 2024
Verified purchase

So far so good except our seat from haneda to Chicago. No set availability yet

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representatives if you have any questions or concerns.

Thumbnail of user shannona2
Virginia
1 review
1 helpful vote
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February 2nd, 2012

Onetravel's site is very user friendly; especially when booking multi-flight destinations. I'm hooked on this website. I use it everytime I book - great deals, and great service.

Thumbnail of user sundayi5
New Jersey
1 review
0 helpful votes
  • Send Message
April 1st, 2024
Verified purchase
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user felipec157
Philippines
1 review
0 helpful votes
  • Send Message
April 1st, 2024
Verified purchase

Easy to use. Great reminders that give me added peace of mind

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user ginar294
Florida
1 review
0 helpful votes
  • Send Message
November 1st, 2021

WARNING: DO NOT EVER USE THIS SERVICE.
My trip got cancelled due to the pandemic and the country closing off to visitors, and spent several hours trying to get some help from them prior to my departure to cancel, or put a hold on the tickets for future use. It took 3 days for someone to get back to me, only to find out that nothing was ever done. I lost my money to these people. NEVER AGAIN!

Thumbnail of user ky1010
California
1 review
3 helpful votes
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January 16th, 2015

The worst booking and travel experience I ever had... those guys dont know what they are doing constantly changing and redirecting flight... it was a big mistake dealing with them... I will never use this F*** service... VERY UNPROFESSIONAL... DONT USE THEM... YOU WILL BE SORRY...

Tip for consumers:
VERY BAD SERVICE AND DONT KNOW WHAT THEY ARE DOING

Service
Value
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Quality
Thumbnail of user tamerag
Pennsylvania
1 review
6 helpful votes
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December 11th, 2013

Well, after tirelessly searching other well known sites such as Orbitz, Travelocity, even Expedia with no immediate and adequate results... I chose to search google for another travel website for booking and One Travel was the first within the search. I proceeded to try booking online and was successful. Upon finishing my booking, a representative called to confirm and I was also able to make another reservation over the phone. Leading up to travel date, they kept me posted with emails on check in times and other important travelling information. MY first experience was EXCELLENT... TOP OF THE LINE SERVICE... I HAVE ALREADY BEEN SPREADING THE WORD ABOUT THIS WEBSITE!

Thumbnail of user angelac2646
Mexico
1 review
0 helpful votes
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January 27th, 2024
Verified purchase

Fast and easy to understand. Only a one way ticket. Mother is dying and don't know how long I will be staying.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are glad to hear that it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user margueriteg48
Thailand
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

I cannot find my reservation in the Airline web as the reservation No doesn't work. Unfortunatly my problem could not be solved. Thé Airline doesn't provide information from outsider. I'll have to go to the airport days before the flight to get my eTicket

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Please ensure you are using the airline 6 digit ID found on your confirmation page to access your reservation on the airline website.

Thumbnail of user stellaa8
Canada
1 review
11 helpful votes
  • Send Message
August 16th, 2014

DO NOT BOOK FROM THEM! THE BIGGEST SCAM OUT THERE!
I was charged 500$ extra fees from them; for seat request a charge of 14$, which wasn't even made according to the actual airline... I got charged booking charges of nearly 200$ for two tickets. I was assured free cancellation by the agent and when I tried to cancel one of the tickets I got charged 300$. Their customer service was absolutely terrible, and rude... I will never, ever book a ticket from them again! The biggest scam artists! I will make sure that everyone I know knows about this scam of a website, it should be taken down.

Thumbnail of user maryamz2
Canada
1 review
4 helpful votes
  • Send Message
May 12th, 2016

I recommend never never use this website for buying the ticket, today I had terrible experience with them, they do not let us to fly because of visa issue.the problem was: the agent book me flight on the phone with 2 stop without telling me that I need the visa, I called from the airport and ask for solution the agent offer me most expensive flight for more than double of ticket price or cancel it, for cancellation I loose three hundred per passenger and the refund will be 60 days later, it took me more than 4 hours to call and call back to find someone who was like supervisor, he told we do not give visa information, and it is not our responsibility. Their responsibility is sell the tickets any way and do not care about how much they may put us on trouble.My question is why they sell ticket without considering the passport and travel doc, why they do not give advise us we need to check with visa office? This trip was very important to us, it was emergency and we loose lots of money also the off days that already arrange replace with someone else. And we cant go to work too.
Never buy ticket from them and do not let them play with your money, time and emotions. But other websites has like https://secure.lastminute.com

Thumbnail of user darrens405
Tennessee
1 review
0 helpful votes
  • Send Message
February 6th, 2023
Verified purchase

Very informative, thorough as well. One travel has excellent follow up. I felt appreciated as a client which is exceeding rare in the travel industry anymore.

Reason I chose this business:

It chose me.I thought I was booking on Cheapo Air when I recieved the confirmation it was One Travel

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OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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