• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    294

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
346
Neutral
21
Negative
23

Instant Feedback

13,607 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,660)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user ll390
Belgium
1 review
1 helpful vote
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March 2nd, 2014

Terrible and extremely slow customer service. Hours on hold, transferring to the right area which is the wrong area. Charging $300 to change a flight which is normal and then another $195 agent fee. When questioned why the agent fee and why so much then all of a suddenly the fee is $50 less.
The airlines can't help you because your file is locked ot Onetravel so they can't help with changes. This Site/agency is a SCAM and a total mess. Nothing is achieved and nothing is clear.
PLEASE DO NOT BOOK WITH THIS AGENCY!

Thumbnail of user rajk14
Texas
1 review
1 helpful vote
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October 6th, 2013

First thing, these people play a trick. On their web site they show you the cheapest fair, on the booking page you put your information including your cell no and email id, credit card no, once you press the book, it will say something like "Sorry your booking don't go through the price went up".

Within 5 min you will get a call from Indian call center(MOST PROBABLY). (HOW?) they got your number, that's why they want you to fill information so they can trick you. Now they will hike the price and try to convince that they have just 2 seat remaining. They played a game and charged you more (In my case they charged me almost $219 more than first shown on web site). After i booked the ticket i again search and find ticket $170 cheaper than i paid for.

Fine i was stupid, but worst thing is they put me on a sit by the restroom and its 21 hour flight from Houston to Singapore. I called them repeatedly to change at least my seating but they say its not possible.

In short they will make you fool, lie and make your travel experience pathetic, just to earn little more money

Thumbnail of user ruthg13
Florida
1 review
0 helpful votes
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July 9th, 2014

Good air tkt website, with the best price, clear and reliable information.

This is not the first time that I use it. I bought my flight to Brazil once with One Travel.

Thumbnail of user asmat9
Australia
1 review
1 helpful vote
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September 4th, 2023
Verified purchase

It's scam agent, I bought flight ticket clearly mentioned price in A$, but they charge me in USD. On calling customer support, I informed ticket is not refundable. It cost me A$ 100 extra.

Products used:
Flight ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

We are a US based company and our website states we charge in USD.

Thumbnail of user janeo19
Indiana
1 review
0 helpful votes
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October 22nd, 2016

Making my travel arrangements with OneTravel was easy and provided me with worry free flight arrangements for our family. When you have teenagers it is a relief to have one less worry.

Thumbnail of user johnl6085
California
1 review
0 helpful votes
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April 20th, 2023

I HAVE NEVER HAD TO DEAL WITH THE WORST SERVICE IN REGARDS TO MAKING A NAME CORRECTION AND ALSO THEY ARE A FRAUD COMPANY THERE IS NO SUCH AIRLINE CALLED Hahn Air SYSTEMS. I varified this at the airport THERE REAL NAME IS VOLARIS AIRLINE. THEY NEVER RETURN CALLS OR THEY SAY THEY SENT YOU AN EMAIL AND NEVER DID. THEY ARE A COMPANY THAT WHATS TO SELL YOU ONLY. WHEN YOU ASK TO TALK TO SOMEONE IN ANOTHER DEPARTMENT THEY NEVER TRANSFER YOU.THEY ALWAYS PUT YOU ON HOLD FOREVER. THEY DONT SPEAK GOOD ENGLISH. NEVER USE THIS AGENCY IT GOES BY AS CHEAP AIR OR ONE-TRAVEL

* OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

We have reached out to the passenger to assist with the concern.

Thumbnail of user lisam194
Thailand
1 review
9 helpful votes
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September 16th, 2015

Worst travel site I've ever used. I booked a flight for September 13th, but when I got to the airport, they said that the flight they had on record for me was for October 11th. I showed them my email confirmation with the flight date listed as September 13th, but they said that something must have gone wrong with the booking site because their computers still showed my flight as the one in October. I had to pay a bunch of fees to get my ticket changed, and if I hadn't gotten to the airport as early as I did, I might have missed my flight. I will NEVER use OneTravel again.

Thumbnail of user yongjianz
Texas
1 review
0 helpful votes
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August 15th, 2023
Verified purchase

I submit my name using their website, and I put my name correctly, but they give me ticket with one letter wrong... and they say they are not taking any responsibility to help me...

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Our representatives have been in contact with this customer regarding his concerns.

Thumbnail of user renatoc55
Brazil
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

I have missed the first leg of a long flight trip because I was TWO MINUTES late for check-in, even though plane would depart in 1h:30min time. Like an obedient traveler, I followed every single instruction provided to me by code share airline personnel, call center, emails, 0800 numbers, etc... while still in the airport and... ALL in VAIN - NOTHING worked! A COUPLE of HOURS later, the only ACTION that worked in literarily 5 minutes was to open my notebook, access ONETRAVEL site / booking and CHANGE it with a few clicks MYSELF! The fee arrangement / adjustments summary at the end of the process was a BONUS too. Only if I knew... I would not have wasted my time with airlines and its personnel... THANK YOU!

Reason I chose this business:

CHANGE booking

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs.

Thumbnail of user gregd81
El Salvador
1 review
6 helpful votes
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June 21st, 2017

Got screwed by the 24 hour cancelation, read the fine print about the FEE, then find out the hard way it's $75

Look for the:
Congratulations! You got our lowest fare. We guarantee it. 24 hour cancellation... THERE IS A Grey DOT NEXT TO IT WITH A "i" > click that to see the FEE word NOTE: No prices posted here.

Thumbnail of user ruths1622
Canada
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

It was simple to use.
I thought I wouldn't be able to join family for Christmas but here I found a booking for return trip flights that fit in my budget...

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs.

Thumbnail of user carolep16
Canada
1 review
1 helpful vote
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May 13th, 2017

Easy and quick to book and receive tickets! Customer service will also get back to you rapidly if there are questions or problems that you need rectified.

Thumbnail of user stephenp1499
Australia
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

Easy to use, List of options was extensive and navigation of the website was very easy even for someone who is not too conversant with booking online.

Thumbnail of user jhonm108
Peru
1 review
0 helpful votes
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January 9th, 2023
Verified purchase

I liked buying at onetravel, excellent prices, I was able to choose the time and date of the flight without any difficulty, I would recommend it excellently

Reason I chose this business:

The price its very good

Thumbnail of user joej33
California
1 review
1 helpful vote
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January 9th, 2014

Booked airfare for the family of six and unfortunately I had to change my departure date, so I bought insurance through them just in case, well something did come up and I had to change me departure date only and I called to no avail, was on hold for over 55 min. Finally someone answered and would only give me his first name who spoke with an English accent and very hard to understand so I asked to speak to his supervisor and he said to hold and hung up on me. I tried calling back the number he called me from and the number was no good. I tried for days calling and emailing and all I got was there's nothing we can do and call the insurance company so they can further assist you. PLEASE DO NOT USE THIS ONETRAVEL WEBSITE...

Thumbnail of user sheriff1
North Carolina
1 review
0 helpful votes
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August 12th, 2020

I have booked my flight back in Jan 2020. In April, I received a notification from OneTravel that my flight got cancelled and they are working on refunding my tickets. It has been more than 9 weeks already and I still didn't receive anything. Furthermore, I have been trying relentlessly for weeks to get in contact with them over the phone or email and still no success. Last time, I stayed over the phone for a little bit over two hours and then I heard someone finally picking up the phone but then immediately hung up on me. And to make things even worse, I received a notification from OneTravel on July 13th 2020, formulated in away as if I am the one who cancelled my booking. So, basically, the whole matter is nothing but a cheap scam from oneTravel, they cancel on you at the first place and then make you think that they are working a on your refund. However, weeks later, when you are done waiting for your refund and you ask for it, they pretend as if I am the one who cancelled, so that I got nothing for my booking. That is really unacceptable and utterly unprofessional, let alone being totally illegal. That was my first experience with OneTravel and definitely my last.

Thumbnail of user sarahd62
Canada
1 review
6 helpful votes
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March 29th, 2015

I booked with onetravel from Edmonton to Toronto to attend a funeral for my grandpa. I was given a total of 1,279.88 For both tickets. As I viewed my visa statements I noticed the total was $1,577. They did not send me a 24 hour check in email, so coming home the plane was over booked and we had to wait an hour for people to either no show.or volunteer to wait for the other plane. Very inconvenient to deal with after dealing with a funeral. When I called they informed me that because I booked with a Canadian visa I had to pay the USA currency rate. I'm sorry but when I am told a total of something I am purchasing, I expect to get the TOTAL! This should all be added into the total. That's why it's called TOTAL. I am not a happy customer. I asked if I was the only one with this issue and the representative told me yes. Now looking at the reviews I realize I am not the only one this has happened to. Onetravel needs to get their $#*! in order. It should be protocol to explain to the purchasing customer of any legalities such as the extra currency fee. Will never fly using onetravel again.

Thumbnail of user susana224
California
1 review
0 helpful votes
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October 27th, 2016

I used one travel to book my flight from Bakersfield CA to Rochester, NY. The rates were great, their telephone service was very courteous and I had no issues. It was smooth flying.

Thumbnail of user nicolej1281
South Africa
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Excellent service, the system is user friendly and there's always a consultant to chat with, whenever you're stuck.

Reason I chose this business:

I found the price to be reasonable

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn that it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user karolm3
Ohio
2 reviews
7 helpful votes
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April 27th, 2015

1) I submitted a review expressing my frustration with being severely price gouged on a rental car through Alamo via OneTravel. I paid $454.00 and my husband paid $197. For the same vehicle rented directly through Alamo.

2) A OneTravel customer service representative claimed there was no rental car and that I booked a flight which was cancelled due to an invalid credit card. SO... that said, OneTravel would rather spend their time and effort inventing fictional details than resolve a situation. (see my confirmation in the photos attached)

3) Neither the State Attny General in Florida or Nevada - HUGE TOURIST areas takes lightly: fraud, price gouging or bait and switch business practices.

OneTravel business licenses, write the state attny, general and CC One Travel corporate headquarters. Below are the business license numbers listed on their website:

WK Travel, Inc.
California: CST #*******-40
Nevada: SOT #2007-0081
Iowa: SOT #883
Washington: SOT #*******
Florida: SOT #ST*******

Thumbnail of user emmam854
Canada
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

I don't like the hidden charges after booking. Though I have register for my flight I am still waiting for my boarding pass? What's up with you guys. Very difficult for seniors to navigate.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Boarding passes are obtained on the airline website 24 hours before departure. Have you gone there? If you need any futher information let us know.

Thumbnail of user kristalb1
Missouri
1 review
11 helpful votes
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August 1st, 2015

I will never use this company ever again, I had nothing but trouble getting to my destination over seas. Almost all my flights got changed or switched and I wasn't even on the passenger list, according the airlines. The Airlines couldn't understand how I have a ticke and them not having me on their passenger list. When I would contact one travel they basically told me its not their problem and I had to contact the airline. Even though one travel was the cheapest, I will spend the extra money and to with Travelosity, Orbits, and Expidea, I have always had a great experience with all of them.

Thumbnail of user maryanj1
Canada
4 reviews
20 helpful votes
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September 1st, 2022

Worst experience of my life! Never ever use this travel agency. Missed my flight due to the airline and when the airline told me to get my refund from the travel agency they hung up on all my calls and still have yet to issue me a refund.

Highly unprofessional! Please everyone seeing this and reading this DO NOT USE THIS TRAVEL AGENCY!

* OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user yungg
Canada
1 review
0 helpful votes
  • Send Message
August 12th, 2023
Verified purchase

Seating price changed. I called the # and hold for long time. The first 4 time, phone turned down approx. 10 minutes. Finally I got the answer at fifth call.

Reason I chose this business:

Price changed and I received an email to call back.

Thumbnail of user beverlyy209
Turkey
1 review
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase

You guys are amazing, thanks for helping me, the only problem is i already bought the ticket but you have not charged it, please charge it as soon as possible

Reason I chose this business:

The best website is created for chosen, no reason, best is best

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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