• OneTravel

OneTravel

Write a Review

Overview

OneTravel has a rating of 4.1 stars from 1,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    293

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.9%
Positive
344
Neutral
20
Negative
23

Instant Feedback

13,602 reviews

48
See all photos
How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,657)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user rayleighs
New York
1 review
0 helpful votes
  • Send Message
July 11th, 2024
Verified purchase

So far it appears as if our granddaughter will be coming to see us.

Rayleigh is the passenger our granddaughter. The grandparents (Jim& Yvonne Stander)are the ones who made the flights

Reason I chose this business:

You sent me a email.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user elizabethb1804
New York
2 reviews
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

OneTravel's website is very user-friendly; I was able to look at flight options easily, and then complete my purchase by phone with a customer service representative. Although there was some sort of system glitch happening on OneTravel's end, my representative Shaniya was professional, efficient and courteous at all times. I'm looking forward to booking with OneTravel again.

Reason I chose this business:

Because TicketsAtWork was not working with me. Their website is difficult to use when it's working, but tonight it was not; tech support was not available. The first representative I spoke to was rude; the second was more courteous, but had no solutions for me.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user antoniol378
Georgia
1 review
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

Very good so far. Only in time one can know how good this site turns out to be its my first time.

Reason I chose this business:

Seem like a good option right now.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your positive feedback. If you have any questions or concerns please don't hesitate to contact our representatives for assistance.

Thumbnail of user alit187
Pakistan
1 review
0 helpful votes
  • Send Message
August 26th, 2024
Verified purchase

Nice one i love this platform.
He is soo useful and easy thanks.

Reason I chose this business:

It's very easy

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user jeronimaz
Canada
2 reviews
0 helpful votes
  • Send Message
August 25th, 2024
Verified purchase

OneTravel they are great travel Booking Agency. I do recommend 100%

Reason I chose this business:

I choose OneTravel because I do trust them from my the time!

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user tammys631
Kentucky
3 reviews
0 helpful votes
  • Send Message
August 19th, 2024
Verified purchase

It was a good deal doing this first time really quick i like it

Reason I chose this business:

It was good

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user maryl4537
Canada
2 reviews
0 helpful votes
  • Send Message
July 7th, 2024
Verified purchase

It was hard at first to find a reasonable flight price at first. Once it was done the rest was easy, except there wasn't a seat choice which is worrisome

Reason I chose this business:

I chose one travel because it helped me to find a reasonable flight price.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Most airlines are now charging for the ability to pre-assign your seat. This can be done on the airline website. You can also wait until you check in for your flight and the airline will then assign a seat
At no cost.

Thumbnail of user eribertos6
Bahamas
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

Very responsive my request is granted so fast.the thing is have charge

Reason I chose this business:

This is the only available at this time.and comportable month vacation

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user majidk19
Germany
1 review
0 helpful votes
  • Send Message
August 17th, 2024
Verified purchase

I'm happy because your app is useful I use it for several years

Reason I chose this business:

I choose always

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user melvinl135
Puerto Rico
1 review
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

Perfect, I'm grateful for your help and I recommend to other people,

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user nuryr2
Maryland
1 review
0 helpful votes
  • Send Message
August 16th, 2024
Verified purchase

Thank you very much for your collaboration and assistance. Regards.

Reason I chose this business:

Good travel specials. Love it. Thank you.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user rodgerh59
Florida
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Achieving what I want and for the right time & price ‍👍😎

Reason I chose this business:

Very satisfying 🎉💕

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user felixn74
California
1 review
0 helpful votes
  • Send Message
August 13th, 2024
Verified purchase

I have not travelled to give a proper assessment of my experience.

Reason I chose this business:

Just a preference

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. If you have any questions or concerns please don't hesitate to contact our representatives for assistance.

Thumbnail of user genevievem119
Florida
1 review
0 helpful votes
  • Send Message
August 12th, 2024
Verified purchase

Very good. Hope it all goes well.your service is good and staff very helpful.

Reason I chose this business:

Last trip was good.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user sevilh1
PG
1 review
0 helpful votes
  • Send Message
July 5th, 2024
Verified purchase

Thanks, it was fast and easy to book. Also has a price match and includes many other options for different travel insurance.

Reason I chose this business:

I always do as you are the best!

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user sundaya28
Canada
1 review
0 helpful votes
  • Send Message
August 9th, 2024
Verified purchase

Awesome, it was quick, fast,reliable and also had a good experience

Reason I chose this business:

It is very cheap

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your positive feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user rowenat20
Canada
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

Cheap fares I will book again with you. The layovers are for real. It is cheap because we got a lot of layovers.

Reason I chose this business:

Cheap fares ❤️❤️❤️

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user rachmam
Texas
1 review
0 helpful votes
  • Send Message
July 15th, 2024
Verified purchase

Quick n easy-to-use, no need to spend time. I had been using onetravel for more than 7 years and their service is always good

Reason I chose this business:

It's already on my system

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user sehrish3103
India
2 reviews
0 helpful votes
  • Send Message
June 16th, 2024

Travomint provided exceptional service! The booking process was smooth, the staff were friendly and responsive, and my trip went flawlessly. Highly recommend for a hassle-free travel experience!

Tip for consumers:
Hotel booking as well

Products used:
Flight ticket booking

Thumbnail of user basilm69
Zimbabwe
1 review
0 helpful votes
  • Send Message
August 5th, 2024
Verified purchase

The package being offered was quite affordable
And the page was user friendly.

Reason I chose this business:

Had the best offers

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user kenrickt4
Puerto Rico
1 review
0 helpful votes
  • Send Message
July 13th, 2024
Verified purchase

Great information about everything and I love the guidance of how to go about choosing the best flight!

Reason I chose this business:

Because it the best way for me to travel.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user sandrai789
New Jersey
1 review
0 helpful votes
  • Send Message
June 24th, 2024
Verified purchase

Everything was straightforward to do on your booking site. It was easy to use the booking and to select which flight I wanted to choose, you made it very easy for me to understand.

Reason I chose this business:

for last minute travel

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user lindyl49
New Jersey
1 review
0 helpful votes
  • Send Message
August 4th, 2024
Verified purchase

The agent that assisted me was very helpful and kind and very polite.

Reason I chose this business:

Because every time I book my flight it's always smooth and easy.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user faysalm5
Lebanon
1 review
0 helpful votes
  • Send Message
July 8th, 2024
Verified purchase

The airline charge me 22$ for a very small bag of 6 kilos (personel underware and light t shirt). What a shame!

Reason I chose this business:

The price was good.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Many airlines are now charging for baggage. They set their polices and fees and we, as an agency, have no voice in their decision.
We regret any inconvenience.

Thumbnail of user ulettec
Jamaica
1 review
0 helpful votes
  • Send Message
June 29th, 2024
Verified purchase

So far it's been really easy to book a flight with you guys. The help from the customer service rep was great.

Reason I chose this business:

The addition security behind securing a trip is great

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

How do I know I can trust these reviews about OneTravel?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OneTravel?