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OneTravel has a rating of 4.1 stars from 1,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
13,603 reviews
Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.
Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.
So far it's been great! First time user and the site seems easy to navigate>
Looking for better flight prices
Was nice, a little more expensive, No bad for tickets provider
The first options
The booking process is smooth with many options. I love traveling via One travel. Wonderful travel agency!
I have traveled with Onetravek for several years.
Because I am familiar with it and it is not complicated. It also offers feast heló via helpful polite and kind travel agents with excellent, diverse, profesional communication skills
I can easily access your link and immediately address my concern. Thank you
Easily access with confident
Thanks is a good price and fast filling the dorm, thank very much
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Someone called me and I rejected the call because I felt unsure of what they were calling me for, so I asked her to send me an email to make sure it was a call from this company.
Because I found Excelents prices
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
You are good at what you the service was quick easy and very professional
I serache and decides to go with you
Great! Awesome! Online service. I use this site for all of my travels
Love it...always use it!
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.
Great customer service. Very helpful and never had to wait.
Representative was great!
Beautiful beautiful behaviour beautiful behaviour beautiful behaviour beautiful behaviour
Quick reservation is available
It is much more client oriented service
It's a good service
Easy & quick affordable I like the choice of the airline they offer
More choices
Love the fares, has always been pleasant trips with no problems
Used before
Interesting trying to navigate this site when not in my home country
Cheap flights
Thank you for your feedback.
So far so good
Flights and times were good for me and very easy to navigate through the website hopefully everything works out
Just popped up in my search and price was good for my times
Thank you for your feedback. If you have questions or concerns please don't hesitate to contact our representatives.
I've seen a lot of negative reviews saying not to use this site so I just want to chime in and say I have used Cheapoair/ Onetravel for more than a decade every year to fly from Canada to Cyprus and back and I've never had a single issue. To be fair, because I've never had an issue I've also never had to call their customer service so I can't comment on that. It's also the cheapest option for flying to Cyprus from Canada. Some reviewers say you can find cheaper elsewhere but it would depend on your destination. I always book a vegetarian meal and again never had an issue. Plus it's an easy to use website compared to some of the airline monstrosities. I've noticed the last few years you do have to be careful to check if it's an economy light ticket because you have to factor in the extra cost of checked luggage then. But that's it. They're definitely a legit company who offer good prices and service.
All bookings in American Dollars. Not very clear about that in booking info Taking extra money out in more than one transaction... Not ideal as it means you have accessed my C/card account once again without my knowledge. Big concern to me. Your Welcome
Thought it was cheapest airfare. Not clearly stated America Dollars Extra taken after initial booking
We regret any inconvenience. We are a US based company and we advise that all charges will be in USD.
Every thing went well for me Im a older person that is not computer savvy this was very easy to do
Our airline cancelled the fight we are entitled to a full refund they keep saying they re working on it this is since May 2020 4 months the call center jut has you running in circles I will never use them again that's for sure
I shared similar experience.
I purchased their ad-on cancellation insurance.
I cancelled one $700 ticket 2 weeks in advance, no refund, nothing, without a doctors certificate.
Now just found an additional $300 charge on my credit card.
Agent was confusing and rude.
1st and last time. Never again
Bought a ticket through One Travel to go to Florida, not only was it cheaper than if I booked direct but very convenient. They even texted me info about my flight running on time. I would definitely recommend this site, will use them again.
They have horrendous customer service. They will put you on hold for hours and nothing gets done. Potentially the worst human interaction I've ever had. My request was not unworldly-- it was to move around some flights. They tried to charge me $1000 dollars per person to not take a flight somewhere and got upset when I found this ridiculous. This company should go under ASAP
Just awful if you need to contact by phone. Wait over an hour. Every few seconds a dumb announcement 'please have your booking number ready so we can assist us faster' 'you can find answers to FAQ on our web site' 'thank you for continuing to hold, a cust svc rep will be with you shortly' 'please read our terms and conditions while waiting' 'our customer svc specialists are currently assisting other travelers. Please continue to hold' Some messages also in Spanish. Why you need multiple languages at this point?
NEVER EVER again and for sure not to recommend. Booked a 200 USD ticket. I needed to make a call from Germany and Hong Kong to the US four times to confirm that it is me and no fraud. Spend around 120 Euro on one hour of phone call costs. They offered a telephone conference call with my bank Hotline where I would need to disclose my private credentials. Great idea. No response to emails. Customer service was completely useless.
Summary. If you want to book a ticket without spending hours on long distance calls and repeatedly receiving e-mails asking you to call them back... pick another site. Safe your time and money and use one of the established travel agents instead.
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OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.