• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    293

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.9%
Positive
344
Neutral
20
Negative
23

Instant Feedback

13,602 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,657)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user nicolag126
New York
1 review
0 helpful votes
  • Send Message
September 18th, 2023
Verified purchase

Very helpful and quick response, my question was about adding luggage to my trip, unfortunately
He told me that it could not be done, since it was less than 24 hours before the flight. But he
Assured me that it can be done at the airport with the airline directly. Lets hope so. Thanks

Reason I chose this business:

For an upcoming trip, last minute information needed.

Service
Thumbnail of user jacquelineb39
New York
1 review
0 helpful votes
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March 23rd, 2017

My brother in law passed, and i needed a reasonable flight, a friend of my sisters flew from Orlando Florida, and used one travel, and shared info with me so I could look into flights with them.In doing so they basically set everything up, and all went well|:-) what impressed me the most is a little over a week, they gave me a follow up call, to to see how my experience was, and a lady sara was so sweet, compassionate, and friendly, that it really touched my heart:-)I would definatly recommend them to others:-)

Thumbnail of user ramonad11
Mississippi
6 reviews
8 helpful votes
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January 18th, 2017

Setting up my trip online was so easy I kept going back thinking I had missed a step. However everytime I went over my plans they were all in order. Then when I traveled I felt like they knew I was coming every thing went as smooth as melted butter. I could not have been happier. Considering it was a quick trip I really needed everything to go without a hitch. One travel is A number 1 in my book. Thank you
Ramona Doran

Tip for consumers:
If you try it and don't like it I would be shocked. Just give them one try and you will be hooked.

Service
Value
Quality
Thumbnail of user staceh
Oregon
1 review
1 helpful vote
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April 6th, 2014

This company is really a mess. Still trying to get my money back from their mistake.

I have spent 6 plus hours trying to straighten out mistakes they made in my first simple reservation. I have waited on hold for 20 mins to an hour 5 times only to be place on hold again three times I then haf my call mysteriously cut off. The other two times I was told the problem would be taken care of and they would send me an email. Not email ever came in. It has not been taken care of. Was promised if I gave them my number a customer served rep would follow up in a couple hours. Never have had them call me back. The company suggests you use the website. I went through web chat--entered information with them and never got a response from the agent. This truly is insane. I can see how they would make money by folks simply giving up. I would suggest you not do business with these folks as they are really not running a business.

Thumbnail of user henriettiaw
Washington
1 review
0 helpful votes
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December 3rd, 2016

Use this site to advertise your business to help it expand. Use One Travel to book flights, hotels and rental cars for reasonable prices. They also keep you up to date on travel prices in advance. I was charged for my seating and One Travel reimbursed me.
Will use them again, I am pleased with their service.

Thumbnail of user walters43
California
1 review
7 helpful votes
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February 29th, 2016

My husband bought a ticket from one travel and when he called to the airline to confirm the day and fly, the airline told him he doesn't have any reservation! He had to call the agency to fix that problem, that took one day talking with people from India or Pakistan who you barely understand what they said and try to get everything done, at last he could fly the day that he was schedule, but 2 days before his return he did the same, called to confirm and guess what? The airline told him he doesn't have any reservation either! Uff another day wasted on the phone find to fix that, instead of enjoy his vacation! So with this terrible and horrible experience will never, ever going to buy any ticket again! This agency should be close

Thumbnail of user robertr2121
Australia
1 review
0 helpful votes
  • Send Message
December 23rd, 2020

Hi,
You claim to be "Book with Confidence " your a disgrace. Note our previous notes
We seem to be not discussing the same point, we are happy for the flight cost to be deferred at a later date, when things get back to normal (whenever that will be)
However, what concerns us, is you charged us a cancellation fee, when the airline Malindo had stopped all flights, which was out of our control, so please return the cancellation money you withdrew out of our bank... this would resolve our dispute with you.

Thumbnail of user mp60
Canada
1 review
4 helpful votes
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May 11th, 2015

I am having a really bad experience with this company. Due to an illness I had to cancel my ticket. From the moment I tried to cancel my ticket its(April 22nd), I can honestly say that dealing with one travel agents was frustrating and unproductive. Their customer service skills are poor and incompetent. Even though I have purchased travel protection insurance, I am still trying to find out who the insurance provider is. Very disappointing! I will never use this website again.

Thumbnail of user jeromem36
TT
1 review
0 helpful votes
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November 17th, 2016

Had to travel from trinidad w. I. to manchester england and needed the most cost effective solution. Comparing it with all the others expedia, cheapoair, google flights etc. One travel gave the the best route and had no trouble connecting through JFK using 2 airlines. Site was easy to use and got an extra savings with a promo code that was a plus. Lots of filters which I used and I felt like a travel agent. Would definetely use again and recommend.

Thumbnail of user chriss696
Canada
1 review
0 helpful votes
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March 30th, 2017

What a great experience. Website was smooth and we'll set out. Pricing was great compared to many other sites.
Even had a real person follow up after my trip to see how everything went... Just looking for my next trip!

Thumbnail of user brianb11
South Carolina
1 review
3 helpful votes
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December 6th, 2010

I just used OneTravel for the first and last time. They cancelled my ticket for no reason without notifying me and after hours on hold they tried to charge me double to re-confirm it. Do Not Use OneTravel. It is a scam. Use a reputable company like Orbitz instead.

Thumbnail of user chloej54
Louisiana
2 reviews
0 helpful votes
  • Send Message
April 21st, 2023
Verified purchase

Great experience, quick, fast, and affordable price for my tickets and upcoming vacation. I have had a great experience with them in the past and it's been so long. I am glad to use their services again. Thank you all so much for your help, assistance, and your prices!

Reason I chose this business:

I have been using them since 2009 it's been a long time since I have used their services I started going through airlines my last trips and vacations so glad to use their website and travel services. Great prices and those on a financial budget.

Thumbnail of user veronicaf17
Texas
1 review
0 helpful votes
  • Send Message
May 17th, 2017

The customer service is totally professional. She tried to find a solution to a small issue with. Y dad flight and that for me was important of her doing that. Thanks a lot and I hope I will keep booking flights with you in the future.

Thumbnail of user sonian1
California
1 review
3 helpful votes
  • Send Message
February 28th, 2015

They don't offer the service they promise. Customer service never contacts you even when they promise to within 24 hrs. They have yet to resolve my issue. Waiting hold is long and when you finally connect, the line disconnects or they can't help you. Bad customer service. Very bad experience. Check other reviews and fraud activity. If you write a review on their page, they remove it and only leave positive feedback for everyone to see. They are coming fraud and unfair advertisement.

Tip for consumers:
Check other reviews and fraud activity linked to this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user petert1510
Canada
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Thank you! For the very prompt and professional service

Reason I chose this business:

Always choose One Travel

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user awildaa6
Puerto Rico
2 reviews
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Fast very good price hopefully won't have any problems traveling

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representatives if you have any questions or concerns.

Thumbnail of user tyrones161
Eswatini
1 review
0 helpful votes
  • Send Message
April 20th, 2024
Verified purchase

Manageable and totally stress-free. A pleasurable experience...

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user josev1129
Texas
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

Thank you for existing 🥰🥰 and I don't need extra help thanks..

Reason I chose this business:

Is easier to book!

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user concernedc85
Illinois
1 review
5 helpful votes
  • Send Message
July 11th, 2022
Verified purchase

After booking my flight, they gave me a confirmation e ticket with a pending status, no customer service who can take your call since my flight was coming up, no ticket number confirmation privided, will put you in hold forever, even the virtual agent stops replying. RUN AWAY! DO NOT USE! Write a bad review so nobody will be scammed in the future. Ended up booking at the airline directly. No to one travel

Service
Quality
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

This has been resolved

Thumbnail of user carlf411
Haiti
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

It was a good experience overall but too much time to be completed...way too much steps...no one can wait that much before paying a ticket...we loose precious time...furrhermore what s the purpose of all these marketing effort...you try way too hard...

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback.

Thumbnail of user lynettep129
California
3 reviews
0 helpful votes
  • Send Message
June 19th, 2023
Verified purchase

Excellent service and satisfaction service. Took time but worth waiting gave me a better price as I was traveling Internationally. The agents that assisted me were all very patient with all my questions and answered all.

Reason I chose this business:

Able to meet my need when looking for alternative onflights and very reasonable on prices of the tickets

Thumbnail of user sylviaborg2280
Japan
1 review
1 helpful vote
  • Send Message
October 3rd, 2023

For the first time I used an intermediatory for my travel, thinking it would be convenient and provide extra options. Wrong- there is no benefit in using them. I attempted to contact the airline to cancel a flight and could not get through. I had insurance *provided through them but I could not get through. They would not refund my fare as my flight had departed. I paid an airfare for myself and my daughter and our insurances and lost this money. I had to fight to get my money back for the return flight, only got a portion of it. They failed to respond to my emails. Also check your credit card statement for hidden charges. Just book from the airline directly.

Tip for consumers:
Avoid, it is difficult to get though to the staff and they use a chatbox which is near useless for communication. Check your credit card if you use them for additional charges.

Service
Value
Quality
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

This reviewer has spoken with our agents regarding her concerns on the amount the airline has authorized to be refunded. As an agency we must abide by the rules they set.

Thumbnail of user damonw40
Oregon
1 review
4 helpful votes
  • Send Message
April 16th, 2020

This is an absolute criminal organization. I filed a complaint with the Oregon Attorney General because they quoted me one price then when I checked my account they had taken out an extra $540.00 out of my account. The costumer support is non-existent. I still haven't gotten my money back. My suggestion would be to never use this company even if they have cheap ticket prices.

Thumbnail of user davec66
Ohio
1 review
1 helpful vote
  • Send Message
July 2nd, 2014

My son called me and referred me to the site for a recent flight to San Jose. He said the price was the best he'd seen and I should book it right away. I immediately got on the site and within a few minutes I was booked. Easy, simple, everything went smoothly from there until we got home.

Thumbnail of user yew6
Canada
1 review
6 helpful votes
  • Send Message
January 1st, 2017

You know i am facing the same problem, i phone half day, they put me on line half day, ask me the number but never call back. I got nowhere and was met by one frustration after another. Three supervisor hold me on line more then one hour. How many people talk to me? Sienna, innis, Elizabeth, Heidi, Tiffany, Dennis... they all promise won't let me wait long, but after hold never show up again...

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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