OneTravel

While I was checking out I got a message saying the price went up $100. After that all the ticket prices were a lot higher. I cleared my browser cache and the site reverted back to the cheaper price. That is unacceptable and shady.

I booked a trip from Quito to the Galapagos Islands with OneTravel.com. Soon after, I read the reviews and got really nervous, because of so many negative comments. I made sure to confirm with the airline directly about our flight several times. I had no problem with my flight.

Someone in our party tried to choose their seat on the plane, not knowing it cost money to do so, and we were charged $72 because he picked which seat he wanted. Fortunately, the specific airline, Aerogal, we were flying on does not allow passengers to choose their seats. Without me even having to say anything, OneTravel refunded our $72, since the specific seats couldn't be reserved.

In Ecuador, people 65 years or older get half-off airline tickets. Most travel agencies and on-line booking sites did not ask our age, and therefor did not apply the senior discount. Onetravel did ask for our ages, and my Dad got his plane ticket half price, saving him around $200.

Their agent booked me on a flight that was sold out. I know because when I checked the flight on my own it was sold out. Their agent told me he could get me on the flight. When I arrived, they would not let me on the flight - I missed the connecting flight. I should have gotten home at 4:00 pm instead I got home at 1:30 am and spent the whole day in airports. Their customer service transferred me 3 times and I hung up after they were going to transfer me again. Very hard to understand agents.

I had to call OneTravel three times because my flight was changed by the airline company. The people I spoke with on the phone were helpful. I tried to do the online chat to resolve my booking. That was a nightmare. The chat took over 45 minutes because there were several times I was waiting on the person to respond to my question. I kept asking "are you still there?". It was bizarre. I thought when you were 'chatting' with customer service they should provide an immediate response. I finally called the company to get the problem resolved while still chatting with customer service.

For the past 4 days now, I have been calling this company called Onetravel and all they do is to play song for me with no one talking to me, holding me for more than 4 hours of waiting everyday, this is really sad and bad, all you know to do is to get people's money and nothing more.

I booked our spring break trip to Maui with onetravel.com I couldn't be more pleased. I am a person who really likes to do their research online before purchasing. I shopped many of the other online travel sites & the prices were the best of them all. I even got $20 off instantly on an already discounted price. The flight was exactly the same carrier & time sold on the airline's site at a lower price. Customer service was excellent & I even got a call to thank me for my purchase & to ensure I had a good flight. That is so rare to speak with a live caring human being & this pleased me because I am a consultant to businesses on how to improve their customer relations. But, obviously they won't need my help! My one regret is that I hadn't heard of them sooner. I will book with them for all my future travel needs both personal & business. I have also already referred others to the site.

This group of thieves plays the 'ol " bait and switch" scam you put in your travel dates, when they send a confirmation it isn't the dates that you requested. They want more money when you call them and they leave you on hold or cut you off without helping you. It is called ONE travel for a reason. You will only use them ONE time, get scammed and then you are done with them.

Every time i fond a deal and click on it, it's gone after 3 times they restricted me from access.
You don't have permission to access "http://www.onetravel.com/" on this server.
Reference #18.5ccadf*******580. *******d09
Needless to say they are fake

Chose a flight on a certain airline because it was among the options for my chosen destination. Found out after the purchase that this airline did not fly to the airport I had chosen, and had re-routed me to one an hour away. Called within minutes of the purchase to remedy it, but could not do so without a hefty fee. They offered to cancel the ticket and refund then do a new transaction, but the money wouldn't be refunded for 7-14 days. After telling them that was unacceptable, was told it was up to their financial institution and they couldn't do anything about it.
We decided to just keep the flight as is, and add the additional expense of a rental car (from another source, obviously) just to get me to my destination. Will never use OneTravel again.

Took my money charge me extra for seats offered me luggage protection I refused when my wife went to check in they charged her for her luggage. They put the information about the luggage on the disclaimer and hard to see. Do not do business with one travel.

This is worst service I ever seen. I have tried to change my ticket for 4 days they couldn't charge my card therefore I missed my flight and then I had to pay fee for no show however it was their fault. Nobody reply to a feedback and customer service email. Eventually, I have paid to time price. This service is unacceptable and I'll tell to everybody that one travel is sucks.

Worst experience I've ever had booking a plane ticket. The price was higher than going to the airline direct, they tried to charge me $11.95 to reserve a seat but they booked a flight code (cheap ticket) that doesn't allow you to reserve a seat. Customer service - I was on terminal hold for 40 minutes trying to clarify if I could check a bag with the fare code they sold me - they couldn't tell me. They say guarantee low price but would not guarantee the price and failed to tell you they purchased a deep discount ticket doesn't include food, seat selection or baggage.

You coming to be the agent and choose the time, price, comfort at your convenience with a lot of air lines you can choose from, make any combination for any destination in the world from your ling room

My experience with OneTravel.com was painless. I was able to locate my flights quickly and make my purchase with no issues at all. I have booked 3 sets of flights already through OneTravel.com since October 2011. It's Great!

I tried to book a ticket from them, but I never received any confirmation on the booking. I have tried to get in contact with them several times the last two days on phone and e-mail, but it seems impossible to get a hold of them. Now I'm just really frustrated and don't know if I got a ticket or not. I just want to get a ticket from another company, but I can't afford to have onetravel on my back demanding money from a booking I never received any confirmation on. Do I have any legal rights here?

I wish I could give zero stars for this joke of a company. They claim to give us a credit and then charge more for a 'rebooking fee' than the credit was even for. The customer service lady was extremely condescending arrogant and rude... We lost a good flight with another airline just because they offered the credit for the old flight only to find out this new system almost doubled the overall cost

They have typical answer to questions. They do not give you answer to your question, instead they read they answer that someone wrote even though it does not match your concern. They will avoid refund for any ways and when you finally agree on a certain amount to be refund, it will take at least 3 months to get the refund, unless you decide to suit them

This was a very great experience. Booking my trip through OneTravel was great. It was very detailed and I was able to pick through many different options in all categories. They gave me great choices with awesome prices and times. I want to Thank You.

100% Pathetic customer service
If there will be -ve star I will choose that one. I want to cancel a ticket due to coronavirus. I called 3 times and after 1 hour of wait time system dropped my call, after 3 hours of wasting my time I just gave up.
But if you want to book a flight there is no wait at all, this 100% pathic customer service, try your best to avoid it, you may save money on cheap fares but if you really need them in any emergency then they will not help you at all.

OneTravel is an ideal travel site and service for the busy mom and woman who loves to travel and spend time with family. It search engine makes it possible to grab the best and affordable travel options ever. Highly recommended.

Horrible ---Do not use... The worst ever. Doubled charged, scam website. Booked an airline fare from Copenhagen to Bergen. Price shown was not the price charged. Do not use... run. Changed my flight without permission, charged me $75.00 per person.

I bought 4 flight tickets from one travel and I had the worst experience and ended up paying a lot more for baggage as well as seat selection. Please never buy from this website or this travel agency because you will have A bad experience and will end up paying a lot more Due to hidden costs that are not revealed to you

I travailed from New York to Houston Hobby with 1 hour connection time in Dallas. I missed my flight. I was on stand by for 45 minutes. Fortunately, I had a straight flight to Hobby.And i end up spending less time. Customer service was very courteous.