OneTravel

The site has better price than other web and the process is very smooth. Definitely will book through it again.

One of the worst airline ticketing sites that accepts no responsibility after receiving money and is a liar and scammer

Customer Service Problem Category: Existing Booking Query
Booking # *******,
Name: goheen,
Email *******@juno.com,
Home Phone: 703-440-8XXX,
Phone Cell/Office:,
Additional Info: Refunds

Message: Insel air, on 20 May, stated I had not paid for my tickets for flight 309 to Bonaire from Curacao. I had to take a later flight (they didn't have seats for us) and I had to pay cash for two new tickets. I want a full refund for all tickets and fees that I have paid One Travel

Many websites to choose from but One Travel is simple, easy to use, and always has the best prices. Try as you may you will not beat them.

Made reservation Janaury 22,2015 through One travel after few minutes I recieved a confirmation and summary of fligth. After a few weeks I recieved an email informing me that the airlines had change the fligth schedule asking me if the change fligth is fine with me. I called one travel to make sure that I will not pay more since they are the one proposing the change, I was assured by a representative. So I said ok, one travel said ok we will send you the new fligth summary with your new e ticket within 24-48 hours, unfortunelely until now March 24,2015 still didn't recieved any updates from unless I call... called many times and they keep promising me that wait for 24 hours. So now am still waiting for a 2 months advance booking ticket. I am supposed to use this ticket on March 27,2015 been 10 days waiting. And they tell that non refundable when what's the use if the ticket arrive the day when your supposed to use, now one travel drop my call. Imagine the big trouble they cause because I trusted. Please for those who want to book online Never use one travel...

I purchased a ticket using this site. My return flight from Tehran to Toronto is with Turkish Airline through Istanbul. In Istanbul, I arrive at SAW airport and should depart from IST airport. As a typical "Flight Connection", my assumption was that I deliver the luggage at origin airport and will collect them at destination, and the airline will take care of the luggage transfer. But I just learned that I should collect my luggage from SAW and transfer it to IST by myself. I called their customer service right after I learned the fact complaining that why they didn't mention this important piece of information while booking process! Their response in a very unprofessional and irresponsible manner was that "they do not provide every single detail about flights on their website". This was an important piece of information that could impact my purchase. I would have NEVER purchased this ticket, if I had known this ridiculous "Flight Connection" process. They have in fact changed the meaning of "Flight Connection"!
I understand that this might be due to Turkish Airline's policies, but as a third party website for booking process, they have to provide the customers with ALL important details that are required for booking decision! I NEVER NEVER NEVER use OneTravel in future and recommend everyone be very cautious if they use it. Do not trust them AT ALL!

It was good and quick like booking with you guys. Always knowledge and understanding to my questions very professional

Site worked flawlessly, and though tickets were expensive, they were a bit less so than EVERYWHERE ELSE. So not ideal but still true, One Travel is as good as it gets in 2023

The person who assisted me took over an hour to book my trip. He did not seem to be familiar with how to do his job well.

I have had a brilliant experience making my booking. It was very easy to navigate through the booking pages.

Good booking perfectly easy very accommodating and I've taken the price I've been in choice for a long time.

This is not a complaint. I booked travel with them and had a awesome experience. Everything went as promised.

Very good in service prompt and informative. Hope that we will get better experience and satisfaction throughout our travel.

Outstanding performance! Extremely quick, hoping I dont have problems at the airport, because I havent received my credit card

Bait and Switch - I confirmed a flight booking for $278 on Sunday evening, and made all my travel plans according to that arrival date. Monday morning I have an email in my box asking that I contact TravelOne. I contact them and end up spending a total of about 80 minutes on hold (over various times, one disconnect and two 'travel specialists'). I was told that the price had increased and they needed another $65 for my ticket. I re-read the booking confirmation that they sent me (that assured me that *I* would lose all my money if *I* changed anything), and there was nothing in their 'terms and conditions' in that email saying that they could do this. The woman explained to me that the caveat that allowed them to raise the advertised price was written in the Terms and Conditions within the website (I think it was, in legalese, and a click deep into the website's Terms and Conditions). Ultimately, I cancelled the flight through TravelOne, made my own reservations directly with the airline and a bus-line, and saved myself over $100 from what TravelOne wanted to charge me. It's a classic 'Bait and Switch' - TravelOne promises a service at one price, then when you commit, they ask for more. This is unethical, and I would recommend AGAINST using this site.

Awesome experience using one travel site since it was my first time on this site.

Worst experience I've ever had with purchasing flights. Their advertising sucks especially for Canadians as they do not tell you it's in American prices until you get your bank statement and it's way more than you expected. You can find cheaper flights on FlightHub and they do not make you pay for your seats. While I was checking out it did not give me an option to not pay for my seats and when I had called customer service they said there was an option. That's just the first lie that I was told. I spent two hours on the phone with them because they said they would help me out, they came back with another flight that was way more expensive. Which they wasted my time for them to give me an even more expensive flight. They gave me a refund on my seats but couldn't compensate the American to Canadian dollar because it was not in their control. Fair. Although I was still upset about the second lie they had told me. No where on the site does it say it's in American prices and as a new customer it can be misleading. When I brought this concern to their attention, they told me that it states it on the top of the website while you are booking your flights. I sent them screenshots proving that it does not state it and I was told that they will be in contact with management so future customers won't have the same issue which is great for future customers but as I booked these flights almost a month ago I checked the site the other day to see if there were any changes and there is not. They do not care about their customers and I've been emailing them about my concern and every time it is a different person telling me the same thing the last person had already said even though I've provided more information each time. I don't even think they actually go through the emails properly for them to understand how upset I am. Please save yourselves from booking here, you do not want to have to experience this and this is me trying to save future customers from making the mistake by choosing One Travel for "cheaper flights".

Please dont make a mistake by booking from these guys, first they charge extra for booking then they said it is our service fee. Not happy.

It's a great service on the Web site such as you find different services as rental cars, hotels and others different things to complete your trip.

I booked flights to India with them, they were cheapest by roughly 50 pounds so I went ahead with them without looking at reviews.
After booking, I received a call from a lady from one travel asking me to confirm the first line of my address and my phone number. She asked if my phone number was linked to my bank and I said I wasn't sure. She then said I'd need to register my mobile against my credit card with my bank so that they could process the transaction, and that she would dial my bank and transfer me then and there. Of course, I was never going to trust that so when she put me through I explained the situation and said I was going to dial my bank direct, which I then proceeded to do. Nationwide, who i bank with, told me it was unheard of and OneTravel wouldn't have been able to check my number was verified with my bank, even if I did follow the steps they were asking me to do. They checked my credit account and could see that a transaction for 0.00 pounds was processed and didn't understand why. Between the advisor and msyelf we were uncomfortable and cancelled my card on the spot so that they couldn't charge me. I also received about 10 emails in relation to my card payment from them if it's worth noting, but it just feels dodgy!
I've now learnt my lesson, to check reviews before clicking!

Kind agent and very helpful. Easy to communicate and helps you for cheapest fare flights. I highly recommended.

I always shop around and these people won my business... Best price and customer service was very good.

One travel changed my fly so my layover is longer, this is not fair, I bought my ticket with a diferent squedule and then later one travel changed i suppose is convenient for them shame on you