• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    294

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
346
Neutral
21
Negative
23

Instant Feedback

13,607 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,660)

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Other

Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user georginap66
GB
1 review
0 helpful votes
  • Send Message
December 24th, 2023
Verified purchase

Booked very easily...but.trying to find out which terminals i fly from...when and where can i get this very important information?

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

We have reached out to this customer regarding her concerns.

Thumbnail of user aaronb102
Canada
1 review
9 helpful votes
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May 4th, 2017

I booked with one travel in January to fly to the Philippines to visit my wife last month. I booked with an agent over the phone who found me the best available price for travel as my schedule was flexible. I was made aware that my wife's sxhedule could not line up with the dates I had chosen and called one travel to speak about re-scheduling the flight. They were able to do so emmediately and without an extra fee. As the agent before had done, they found me the best available price. The travel and ticketed went without a hitch and the Airlines that I was booked with, were more than accomodating for the price I paid for my tickets.

Every other Airline or Travel Agency wanted to book me for at a minimum $400 more on the same trip, or weren't able accomodate with vehicle rental or hotel like One Travel was. Very impressed. Since my trip I have tried to find a better price with other Agencies, or methods and have yet to come across another agency for the same flights that could match One Travel. All others were more than $200 dollars more.

Thumbnail of user daniele960
California
1 review
1 helpful vote
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September 2nd, 2022

They made me wait on hold for an hour, and then refused to give me a full refund for a flight that was cancelled. Do not use this company.

* OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tb86
Florida
1 review
5 helpful votes
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March 2nd, 2017

I would not suggest any of my friends or family to buy ticket from this website becaause the has Hidden frees and they do not say the representative

Thumbnail of user stevanh11
Ohio
1 review
0 helpful votes
  • Send Message
November 28th, 2023
Verified purchase

So far, so good. Thanks. We were able to book with two airlines to achieve savings and fit our schedule.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs.

Thumbnail of user nevineg3
Canada
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

You should make it very clear that the reservation is fully booked and the person who has booked the ticket can be sure he is being double charged.

Reason I chose this business:

Reliable although not so supportive when air travel is not undertaken due to an emergency or illness.

Thumbnail of user rolliem22
AE
1 review
5 helpful votes
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December 21st, 2018

I book a flight very early (3 months ago) and then when my flight is almost for two weeks suddenly they change and only I knew on the airline website that it was change. VERY BAD EXPERIENCE!

Thumbnail of user moniqueb344
Louisiana
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Im trying to cancel my flight and im having a hard time doing so. Someone used my card without my authorization and I can't reach customer service

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Our representatives have spoken with this customer regarding her concerns.

Thumbnail of user donaldd1050
Canada
1 review
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

You guys rock I had a wonderful experience as the process was too short and comfy.
Thanks to all of you guys for the amazing support.

Thumbnail of user austinc435
Israel
1 review
0 helpful votes
  • Send Message
July 19th, 2023
Verified purchase

Thanks and easy to book the flights but we didn't notice you try many times and my account almost block from my bank

Reason I chose this business:

I chose by mistake I thought I was directed to KLM but it's OK your flight is cheaper
I have problem about the name can you include my second name Consolacion Ronit Katie

Thumbnail of user rezak3
New Jersey
1 review
0 helpful votes
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February 6th, 2017

This is great and cheapest flight website. I am very happy always book by one travel. Comfortable. Good customer service and great deals.

Thumbnail of user alicel524
Florida
2 reviews
0 helpful votes
  • Send Message
March 22nd, 2023
Verified purchase

Why pay 3$ for having my boarding pass emailed to me. Don't your app give it to me 24 hrs before i board?

Reason I chose this business:

Price and hours to travel was right.

Service
Thumbnail of user josefinag31
DO
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase
• Updated review

Easy surfing. However, I did not appreciate the fee of $25. When I can reserve for free with the airline or other websites.

Reason I chose this business:

Economic and convenient schedule of flights

Easy surfing
March 2nd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Economic and convenient schedule of flights

Thumbnail of user lilliana19
New Jersey
1 review
0 helpful votes
  • Send Message
November 7th, 2016

Thanks to this extremely user friendly website, I was able to book an amazing birthday trip. This is now my go-to travel site!

Thumbnail of user daniels250
Canada
1 review
0 helpful votes
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January 21st, 2017

I fly once a month from Canada to mexico.
Always use one travel and have had very good results.
I will continue to use them in the future,

Thumbnail of user alfredon44
Colombia
1 review
0 helpful votes
  • Send Message
December 5th, 2023
Verified purchase

I have to verify my payment this never happened to me before, essentially the night before a flight.

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

This reviewer has been contacted regarding the reservation request

Thumbnail of user igorb102
Israel
1 review
0 helpful votes
  • Send Message
February 13th, 2023
Verified purchase

I would like to urgently correct a mistake in the seats I chose, probably because of the bug in your company's application
From Tel Aviv to Amman - I booked 22H
From AMMAN to NEW YORK I PAID for seat 6G and it was confirmed. You sent me 22B!
From NY to AMMAN I paid and signed about 6G. You sent me 6D
Tel Aviv to Amman - 22H

* OneTravel attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user vivl1
Florida
2 reviews
4 helpful votes
  • Send Message
March 8th, 2015

We book a planned trip to Las Vegas, 3 months prior to travel date, and we purchase the travel insurance to avoid possible issues. My mom pass away a month prior to our trip and we cancel the trip, and our nightmare was just beginning not to loose the money we paid. After filling the insurance claim, sent with mom's death certificate, and after 2 months waiting for a credit or my money back, this is the outcome: my mom's death does not qualify for insurance cover because she pass away out of the covered area (absurd) and a partial credit with American Airlines to be use within 1 year period.

We decide to use the credit to visit family and for my surprise, the credit available was reduce, and $200.00 per person penalty was subtracted from us. I do have both emails with different policies same booking and I'll dispute, I wish then out of business. The insurance is to protect their monkey business, preventing customers to dispute charges with credit cards, you can't dispute with your credit card a denied insurance claim.

Now I have both emails, and I'll dispute showing they change the story, not sure I'll get it. Feels like rip-off. (THERE LIGHT AT THE END OF THE TUNNEL, I WON! THANKS TO THE CREDIT CARD WHO FOUGHT FOR MY RIGHT.)

Tip for consumers:
BEWARE AND PREPARED FOR BAD BUSINESS.

Service
Returns
Quality
Thumbnail of user bridgets228
New Zealand
1 review
0 helpful votes
  • Send Message
June 5th, 2023
Verified purchase
• Updated review

The product purchased after a bit of tooth pulling is very good. Cheap flights were definitely cheap. I got the deal done, I'm happy with the result.

Reason I chose this business:

Cheap flights

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for the update!

Really bad website
June 1st, 2023
Verified site experience
• Previous review

Really bad website. Keeps asking me about hotels and cars, the fee has gone down so I have no firetrucking idea what's fallen off my order. Was it the insurance? Was it the checked baggage? Who the firetruck knows. Godawful website. Godawful.

Reason I chose this business:

Cheap flights

Thumbnail of user carolynm1640
Texas
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

Great services,it was easy to use.I will recommend this to all my friends and family, I really needed to book fast due to rising in ticket prices

Thumbnail of user carlf4
Texas
1 review
0 helpful votes
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February 13th, 2012

The site was easy to use, and had good deals. I have been recommending it to my friends who like to travel

Thumbnail of user joj225
New Mexico
2 reviews
0 helpful votes
  • Send Message
October 5th, 2023
Verified purchase

So far so good, booking my flight was easy. I just could not find info about bringing my pet with me.

Reason I chose this business:

Easiest to use

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Please contact our representatives or the airline with any questions regarding bringing your pet with you.

Thumbnail of user pavanad
Saint Lucia
1 review
0 helpful votes
  • Send Message
November 25th, 2023
Verified purchase

User friendly and clear instructions. This is my best experience online in making a booking to travel on Caribbean Airlines.

Reason I chose this business:

Just to improve my online bookings as I find the direct airline site confusing.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs

Thumbnail of user marilynw686
New Zealand
1 review
0 helpful votes
  • Send Message
November 23rd, 2023
Verified purchase

The booking process was fast and easy. The Information was clear and easy to understand. Will definitely come back to this site

Reason I chose this business:

Was the best site that I found

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs.

Thumbnail of user kathyh1344
New Zealand
1 review
0 helpful votes
  • Send Message
January 17th, 2023
Verified purchase

Easy to book flights.I'm looking forward to using OneTrave for all my future traveling.
Thank you OneTravel.l

Service

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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