OneTravel has a rating of 4.1 stars from 1,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.
Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.
Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.
They kept me updated on changes with my flights. Followed up after travel was completed to make sure everything went smooth.
They provided me a good number of offers before buy my ticket. You can compare with different airlines and prices. Definitely will use it again
Easy booking process, flights left on time, didn't encounter any problems, had receives a follow up call
Will be using your service again. Had great experience with traveling internationally and getting updates on travel times.
I fly very frequent many times a year, and this is by far the easiest way to book your trips. No gimmicks just exactly what you were promised.
Unable to get refund after 6 months, numerous calls and emails. Given the run around as if there is a play book of frustration.
OneTravel Agents were very willing to help me with all my travel plans. I will definitely use them again.
Great site. Their prices are very reasonable and they always have the perfect flight for me. I highly recommended one travel to everyone
They charged certain amount to my credit card that were not agreed upon. I won't recommend this agency. Careful
Very pleased with onetravel. Received direct flight roundtrip at a good price via Frontier Airlines from Tampa to Cleveland.
Great prices, nice site even though looks like other sites, it showed me itineraries i could not get on orbitz, farecompare, kayak etc
The customer service representative was very professional and knew how to help me accomplish my request.
I needed additional help outside of the website.
One travel was an excellent choice in booking our airline tickets. We would not hesitate to use them again!
The price was fantastic. I had a change of planes both going and coming. All four flights arrived at their destination early.
Tip for consumers:
I used a pay pal charge account for the tickets. Made everything very easy
Absolutely great service! I didn't have any problems with my boarding passes, 100% satisfied and will definitely be using One Travel again!
Use your travel site many times.least costly flight tickets i have found here compare to other sites
Use many times before
Use many times before
Excellent service after Hurricane Irma when our flights were cancelled! Re booked the following year and all good
Hope this customer service is as good as on line
I lived in Australia for many years so I know what to expect
Easy to obtain a ticket
Great so efficient and experienced teem in aviation industry
It's pleasure to deal with such organisation.
Thank you for your feedback. We look forward to assisting with your future travel needs.
I am very disappointed. I supposed to travel To my country for Christmas. First, my flight had changed many time and I understood because the COVID. Calling for check every week for see if there was changes in flights. On one time the flight connection was canceled, but i didn't het any emails about that. I called for check my flight and they told me confección flight was canceled. However they fixed it. Before to do my Covid test for travel, I called then to see if everything change, but the told me " no changes". Before to sleep I call them because my flight supposed to be next morning. I called them and they told me evening god until Peru after that to take your flight for LPB wasn't my ñame. I asked yo fix for me. They said we can't do anything " the traveled agent just to do it" I asked for the phone number and they said the office at enclose now and by tomorrow if you cancel you ticket, you will not get a refund. I lost the money that i used for the test and partially money that i paid for my ticketthey don't want to loose anything. The person who work fix my ticket made a mistake and I have to loose money
I made a mistake on booking my flight to NY, the representative that helps me to rebooked my flight was very helpful, and courteous.
Very good prices,costumer service was a great help when I had questions, very polite and perfestional
I had booked a flight from Philadelphia to Orlando on Frontier Airline. I had thought I was going to the Frontier website but somehow managed to get onto the One Travel website. I did book a flight which came out to be higher in cost than I had expected. I had to struggle, however, to find information about baggage fees and seat assignment. So then I was getting curious and looked deeper and determined that things were not right.
I called One Travel requesting to cancel the flight, this was just 30 minutes after booking. The clerk, probably in India, took my information and requested a call-back phone number in the event we were disconnected. He explained that I had to make the cancellation with Frontier, but he would call Frontier while I was on the line... on hold.
In 5 minutes the call was disconnected. But guess what... One Travel did not call back.
So I did call Frontier, who cancelled the reservation. Of the $129.94 charged by One Travel, $104 was transferred to Frontier. Frontier cancelled that reservation and rebooked and that rebooking included 2 checked bags, so called priority seating, and an additional fee of $10 to reserve by phone. It was worth doing all that on the phone at this point in time. With the $104 credit I was $2 short of the total needed for my flight. As a courtesy Frontier waived that $2.
My sad tale is that I lost out on $25 that One Travel kept, plus $10 for live operator reservations. I would still have had to pay baggage fees at the airport.
Bottom line: One Travel is a rip off and should be avoided. Frontier treated me very fairly as I did manage to get satisfaction with $104 of the $130 charges against my credit card. I will not pursue One Travel further as the most I can retrieve is $25, but if opportunity presents itself I will not fail to condemn them as a terrible operation.
I was really satisfied with my purchase through this website I definitely recommend it to the public it was very essy and fast!
Horrible payment went through but I keep getting message to update payment info and I'm scared that if I do that they'll just take more money
Please contact our customer service agents with any questions you may have
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
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