• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    294

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
346
Neutral
21
Negative
23

Instant Feedback

13,608 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,660)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user rickw63
Ohio
1 review
0 helpful votes
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March 30th, 2017

They kept me updated on changes with my flights. Followed up after travel was completed to make sure everything went smooth.

Thumbnail of user wilfredoo2
Indiana
1 review
0 helpful votes
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February 21st, 2017

They provided me a good number of offers before buy my ticket. You can compare with different airlines and prices. Definitely will use it again

Thumbnail of user kukur
Florida
1 review
0 helpful votes
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February 15th, 2017

Easy booking process, flights left on time, didn't encounter any problems, had receives a follow up call

Thumbnail of user sistor
Washington
1 review
0 helpful votes
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January 11th, 2017

Will be using your service again. Had great experience with traveling internationally and getting updates on travel times.

Thumbnail of user brianm258
North Dakota
1 review
0 helpful votes
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February 17th, 2017

I fly very frequent many times a year, and this is by far the easiest way to book your trips. No gimmicks just exactly what you were promised.

Thumbnail of user jeffersonc23
Barbados
1 review
0 helpful votes
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November 8th, 2020

Unable to get refund after 6 months, numerous calls and emails. Given the run around as if there is a play book of frustration.

Thumbnail of user letitias3
South Carolina
1 review
0 helpful votes
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August 11th, 2017

OneTravel Agents were very willing to help me with all my travel plans. I will definitely use them again.

Thumbnail of user rashmas
New York
1 review
0 helpful votes
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April 6th, 2017

Great site. Their prices are very reasonable and they always have the perfect flight for me. I highly recommended one travel to everyone

Thumbnail of user benjaminnrama
Canada
1 review
0 helpful votes
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May 12th, 2023

They charged certain amount to my credit card that were not agreed upon. I won't recommend this agency. Careful

Service
Value
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

We have reached out to the passenger to obtain additional information so we can assist with the concern.

Thumbnail of user amberh12
Florida
1 review
1 helpful vote
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July 3rd, 2014

Very pleased with onetravel. Received direct flight roundtrip at a good price via Frontier Airlines from Tampa to Cleveland.

Thumbnail of user bobh13
Thailand
1 review
1 helpful vote
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March 31st, 2011

Great prices, nice site even though looks like other sites, it showed me itineraries i could not get on orbitz, farecompare, kayak etc

Thumbnail of user nikkeir
New York
1 review
0 helpful votes
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December 26th, 2022
Verified purchase

The customer service representative was very professional and knew how to help me accomplish my request.

Reason I chose this business:

I needed additional help outside of the website.

Thumbnail of user robine9
Virginia
1 review
1 helpful vote
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August 5th, 2014

One travel was an excellent choice in booking our airline tickets. We would not hesitate to use them again!

Thumbnail of user davet70
Washington
1 review
1 helpful vote
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November 23rd, 2016

The price was fantastic. I had a change of planes both going and coming. All four flights arrived at their destination early.

Tip for consumers:
I used a pay pal charge account for the tickets. Made everything very easy

Service
Value
Shipping
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Quality
Thumbnail of user ashleyt60
Puerto Rico
1 review
0 helpful votes
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October 4th, 2016

Absolutely great service! I didn't have any problems with my boarding passes, 100% satisfied and will definitely be using One Travel again!

Thumbnail of user eliottr8
California
1 review
0 helpful votes
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December 18th, 2022
Verified purchase
• Updated review

Use your travel site many times.least costly flight tickets i have found here compare to other sites

Reason I chose this business:

Use many times before

Easy to do the booking
December 17th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Use many times before

Thumbnail of user simonw532
VG
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Excellent service after Hurricane Irma when our flights were cancelled! Re booked the following year and all good

Thumbnail of user marquisc26
New Zealand
1 review
0 helpful votes
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February 10th, 2023
Verified purchase

Hope this customer service is as good as on line
I lived in Australia for many years so I know what to expect

Reason I chose this business:

Easy to obtain a ticket

Thumbnail of user vincentt391
Jordan
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Great so efficient and experienced teem in aviation industry
It's pleasure to deal with such organisation.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We look forward to assisting with your future travel needs.

Thumbnail of user lizc212
Texas
1 review
0 helpful votes
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January 10th, 2021

I am very disappointed. I supposed to travel To my country for Christmas. First, my flight had changed many time and I understood because the COVID. Calling for check every week for see if there was changes in flights. On one time the flight connection was canceled, but i didn't het any emails about that. I called for check my flight and they told me confección flight was canceled. However they fixed it. Before to do my Covid test for travel, I called then to see if everything change, but the told me " no changes". Before to sleep I call them because my flight supposed to be next morning. I called them and they told me evening god until Peru after that to take your flight for LPB wasn't my ñame. I asked yo fix for me. They said we can't do anything " the traveled agent just to do it" I asked for the phone number and they said the office at enclose now and by tomorrow if you cancel you ticket, you will not get a refund. I lost the money that i used for the test and partially money that i paid for my ticketthey don't want to loose anything. The person who work fix my ticket made a mistake and I have to loose money

Thumbnail of user elainet21
New York
1 review
0 helpful votes
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October 28th, 2016

I made a mistake on booking my flight to NY, the representative that helps me to rebooked my flight was very helpful, and courteous.

Thumbnail of user elenithp1
Oregon
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

Very good prices,costumer service was a great help when I had questions, very polite and perfestional

Thumbnail of user raymondh34
Pennsylvania
2 reviews
7 helpful votes
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January 18th, 2016

I had booked a flight from Philadelphia to Orlando on Frontier Airline. I had thought I was going to the Frontier website but somehow managed to get onto the One Travel website. I did book a flight which came out to be higher in cost than I had expected. I had to struggle, however, to find information about baggage fees and seat assignment. So then I was getting curious and looked deeper and determined that things were not right.

I called One Travel requesting to cancel the flight, this was just 30 minutes after booking. The clerk, probably in India, took my information and requested a call-back phone number in the event we were disconnected. He explained that I had to make the cancellation with Frontier, but he would call Frontier while I was on the line... on hold.

In 5 minutes the call was disconnected. But guess what... One Travel did not call back.

So I did call Frontier, who cancelled the reservation. Of the $129.94 charged by One Travel, $104 was transferred to Frontier. Frontier cancelled that reservation and rebooked and that rebooking included 2 checked bags, so called priority seating, and an additional fee of $10 to reserve by phone. It was worth doing all that on the phone at this point in time. With the $104 credit I was $2 short of the total needed for my flight. As a courtesy Frontier waived that $2.

My sad tale is that I lost out on $25 that One Travel kept, plus $10 for live operator reservations. I would still have had to pay baggage fees at the airport.

Bottom line: One Travel is a rip off and should be avoided. Frontier treated me very fairly as I did manage to get satisfaction with $104 of the $130 charges against my credit card. I will not pursue One Travel further as the most I can retrieve is $25, but if opportunity presents itself I will not fail to condemn them as a terrible operation.

Thumbnail of user ilianap
Illinois
1 review
1 helpful vote
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November 12th, 2013

I was really satisfied with my purchase through this website I definitely recommend it to the public it was very essy and fast!

Thumbnail of user tiffanyt610
Canada
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Horrible payment went through but I keep getting message to update payment info and I'm scared that if I do that they'll just take more money

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Please contact our customer service agents with any questions you may have

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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