• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,659 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    294

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
345
Neutral
21
Negative
23

Instant Feedback

13,607 reviews

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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,659)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user alexanderp536
Australia
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Good ok thanks but I'm still waiting for the barcode with jetstar and my itinerary please thanks again

Thumbnail of user lawrencev157
Kentucky
1 review
0 helpful votes
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March 8th, 2023
Verified purchase

OK, Thanks! I hoop have a good travel. And this is first time go to this area to attend ARVO meeting. I have choose OneTeavel to get very good price. So I am very happy.

Reason I chose this business:

Price is good!

Thumbnail of user joya65
Nevada
1 review
5 helpful votes
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September 22nd, 2018

Please do not use 3rd party booking and not this one for sure. Always go directly to the site you want to book with. If you want to fly with Southwest or whatever airline go to their site. If you want to reserve a car from Budget go directly to the Budget site. My sister passed and I had to book a emergency flight and reserved a car rental. So I booked through One Travel. It just so happened the TSA agent in Vegas failed to give me my ID back so when I arrived at budget rental at O'Hara I could not rent the car because I had no license and that is understood. Well guess what they kept my whole $397 which set me way back. I had to pay for additional transportation to get to my destination which was not cheap. I understand that there is no refund but in this situation which was out of my control they kept all of my $397. I can see if they kept a % to reserve the car but no they kept it all. As if I was not stressed enough to give my sister a proper home going they cut my pockets deep. Once again refrain from using 3rd party booking remember everyone is getting a piece of the pie (your money). R. I. P. dear sister MeChelle. (tear)

Thumbnail of user beatricew6
Virginia
1 review
11 helpful votes
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March 10th, 2016

I call One travel to get a little help with getting with a refund or at best, a change in reservation. I now feel it necessary to make it a person project to make it known that One Travel will not deliver good service. I planned to purchase a plane ticket through Icelandairs website and was redirected to One Travels site instead. Unfortunately, I made the purchase using One Travel, and I have had nothing but regret since. The reservation was made on February 3rd for a flight on May 14th to visit my son and his family. They had been stationed there for what was supposed to be three years. Two days later I was informed that due to reassignment, they would be moving to Seattle within a month and a half. I call One travel to get a little help with getting with a refund or at best a portion of my purchase price returned. I spent $878.79 and One Travel offered me back only $130.00 back. When I ask to talk with a supervisor, I was placed on hold for 45 minutes until I hung up. Since my first attempt, I have yet to speak to a supervisor and customer service have been rude, and overly unhelpful. This experience is by far the worst that Ive ever seen or heard. PLEASE dont ever use One Travel. BW Booking #*******

Thumbnail of user cambirlyng
Singapore
1 review
5 helpful votes
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April 16th, 2016

Think twice b4 booking.
I had my bookings confirmed.
With airlines booking number.

But the next morning when I woke up. I was greeted with an email saying that the Airline did not confirm my order and asked me to choose a much more expensive deal or cancel the booking.

Then I called the Airline to check if my bookings was made. Korean Airlines confirmed that there was such booking n they will reserve my booking till 26th April if Onetravel.com pays them.

I've paid with a valid credit card and I received a call from my credit card company to verify that I've made a payment above 5k. So when I received the email. I was totally puzzled.

I called my credit card company to find out that Onetravel.com actually called them to verify my credit card details but only USD$1 was charged to my credit card.

I was still pinning hope thinking that maybe they will charge ltr. But I sent in emails to tell them. The situation only to get 1 reply.

Usually some customer service will call... but today. I waited the whole day. No one had called! I only received 1 email.

Cancelation

Thumbnail of user nicholasr936
Canada
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Good. Thank you. Nice and friendly staff who really care about customers. You are doing great job keep it that way

Reason I chose this business:

Everything is at your fingers tips. Easy to book easy to pay and in no time your confirmation is in your pocket email

Thumbnail of user muhammada718
Pakistan
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Good Service in all.
I do appreciate, if you advise me how long will take time to have my airline ticket in hand.

Reason I chose this business:

No Comments

Thumbnail of user johnh515
California
1 review
4 helpful votes
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May 12th, 2016

I replied to an online ad for "as low as $317 LA to Boston.". The phone representative had no such flight available, and offered me a higher price.

Thumbnail of user carlosj23
Washington
2 reviews
0 helpful votes
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April 3rd, 2017

I never had any problems booking with travel one. L don't have any complaints about their services. From my you guys get A +.

Thumbnail of user jims315
Washington
1 review
9 helpful votes
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November 29th, 2017

I was told I could cancel my flight within 24 hours for a full refund. Then they charged me $50. Will dispute the charges with visa. CROOKS! 1

Thumbnail of user minervab26
Philippines
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

Easy to book. Cheaper price than other sites.
I hope I will have a good booking and customer service throughout the end of my flight.

Reason I chose this business:

Cheaper than Air Canada

Thumbnail of user freddies20
Canada
1 review
2 helpful votes
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February 23rd, 2015

Be aware that prices shown at onetravel are in U.S. dollars. For a flight originating in Canada, I would not expect to be billed in Indian Rupees, British Pounds Sterling, or U.S. dollars. This is the 3rd time I've been tricked by a Las Vegas based business. Shady, deceptive business practices affect all online sellers. Booking directly at AirTransat.ca would have been cheaper. I will take it up with Air Transat, as this third party seller is operating under false business practices. The OneTravel rep even stated that they have an equivalent Canadian webpage, and that if I had called within 24 hours of booking, he could have helped. There is technology in place, where a Canadian ISP entering US territory website will be warned or immediately forwarded to a Canadian website. A tiny clause (fine print) stating that prices are billed in US dollars (on your after-purchase receipt) is a shady way to exempt onetravel from litigation. If AirTransat does not meet my expectation, I will not fly with them again. As for onetravel, there is no excuse.

Tip for consumers:
Do not user onetravel.com

Service
Value
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Our site is based in the US, customer booked his flights on our US site therefore the charges are billed in USD. Our site did display the fares in usd and did advise at the end of the transaction he would be billed in USD. We do have a canadian site, however, the customer didn'
T book via www.onetravel.ca. If he had, the ticket cost would of been in CAD. No matter what country you are booking from, as long as you use our USD site, you will be charged accordingly.

Thumbnail of user sharonb154
New York
1 review
0 helpful votes
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March 21st, 2017

One travel as being one of my favorite online booking excellent with staff wonderful services I would recommend anyone to this site.

Thumbnail of user pattim25
Pennsylvania
1 review
0 helpful votes
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February 27th, 2017

We flew from Trenton directly to Orlando. The whole experience was simple and reasonable! Will definitely use the site for future travel!

Thumbnail of user mohammeda147
Georgia
1 review
0 helpful votes
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April 12th, 2017

Well known people who working one travel. Very profession and curtsy.
I have been buy tickets at lest 7 2016 and 2017.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallyw56
Canada
1 review
4 helpful votes
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August 2nd, 2017

Avoid one travel. It is full of scammers and liars. If you want to order tickets, order directly from the flight company.

Thumbnail of user tessao1
Illinois
3 reviews
5 helpful votes
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July 3rd, 2014

Onetravel was an easy site to navigate and locate not only the least expensive fare but in the times I could travel.

Thumbnail of user brookee3
Michigan
1 review
0 helpful votes
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February 13th, 2016

Booking with One Travel was easy and hassle free. I was kept up to date via email about my trip. Very convenient

Thumbnail of user kathyh104
Canada
1 review
6 helpful votes
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January 26th, 2017

One Travel is a very deceptive and conniving company. They have 2 different names they are using to book air fares (One Travel/Cheapo Air). They do not even have representatives who are considerate and sympathetic with your situation! To cancel two reservations that I only found out were charged in US dollars instead of Cdn currencies, they informed me that the free cancellation they offer is only for the 1st four hours after purchase of a flight. After 4 hrs there is a $25 dollar cancellation fee. Not only were these EXTRA charges debited from my c/c, but also one cancellation had a $14.00 service charge, while the second reservation had a $2.00 service charge. The representative could not even offer a valid explanation to the difference in administrative fee charged! Keep in mind, these charges are ADDED on top of the charges for the reservations made at first. Then they are going to tell you it takes 2-3 weeks to get your refund, but when they charge your credit card they get their funds INSTANTLY!

NEVER EVER AGAIN AM I USING THIS HUSTLING, FRAUD-LIKE WEBSITE! They only want your money and after that, they could care less about "customer satisfaction" or "customer service"! I also reported them to the Better Business Bureau!

Tip for consumers:
DO NOT USE THIS SITE!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Kathy, our apologies for the inconvenience. We looked over your reservation and see that you booked these on our US site, instead of our Canada site. We do display the top of our website this is a US based company. We show the fares in USD and do advise you will be charged in USD. The difference in the service fee is due to the type of fare you had, and the reservations were not identical, meaning they were out of different cities. We have refunded everything back to you!

Thumbnail of user lisao54
Washington
1 review
0 helpful votes
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June 14th, 2017

Booked 2 round trip fights from cle to tampa! It was easy as 1 2 3. Lets not forget the saving! I will definitely use again! Made my vacation easy!

Thumbnail of user mariar152
Idaho
1 review
0 helpful votes
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April 26th, 2017

One Travel was an easy booking and affordable price. I will use One Travel again.
Sara from One Travel called me to Thank me for using One Travel and how my booking experiences was with One Travel.

Thumbnail of user ingrids168
Canada
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

It is more helpful if we can see the actual price because it depends to US dollar and bank conversion rate

Reason I chose this business:

Cheaper deals

Service
Thumbnail of user anag530
India
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

Easy fast, efficient. However I don't have clear where to contact someone, or how to call your number from outside US

Reason I chose this business:

Best price, better value for money

Thumbnail of user eleanorp9
Canada
1 review
0 helpful votes
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January 12th, 2017

Used One Travel recently and was impressed with their service. I was given several updates about changes due to weather conditions.

Thumbnail of user angelt21
Canada
2 reviews
0 helpful votes
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January 12th, 2017

After looking around for some time, I founded Onetravel.com. This is exactly what I needed. No complications. Easy, fast and simple.

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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