• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,660 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    294

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.7%
Positive
346
Neutral
21
Negative
23

Instant Feedback

13,608 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,660)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user madisonh367
Morocco
1 review
0 helpful votes
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April 24th, 2023
Verified purchase

Glad for the quick easy booking. I had to find another booking when another booking with different company was cancelled.

Reason I chose this business:

It was the best flight I was looking for at last minute. My flight home I had booked was cancelled

Thumbnail of user gracew31
Jamaica
1 review
0 helpful votes
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November 9th, 2016

Booking with One Travel is easy and convenient, everytime. It is my desired option for booking, which comes through, everytime!

Thumbnail of user marye239
Ohio
1 review
0 helpful votes
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February 15th, 2017

I used One Travel to book my flight last December. It was very easy to use. I would recommend it to my family and friends.

Thumbnail of user narcisoa7
New Zealand
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

This is my first time online booking, please improved your online chat conversation and provide quick assistance online chat.

Thumbnail of user areena2
Saudi Arabia
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

Unlike other websites that the price might change during the booking process or the payment method the booking was easy and clear,,,,

Reason I chose this business:

More options and competetive prices

Service
Thumbnail of user haroldf608
TZ
1 review
0 helpful votes
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August 24th, 2023
Verified purchase

God bless you all for your endless support,love and care to your beloved and faithfully customers.
Thank you all.

Reason I chose this business:

Fatest agent

Thumbnail of user evap24
New Jersey
1 review
1 helpful vote
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December 6th, 2016

Very eady to book my ticket and customer services was very professional and helpful. I giving to a 10

Thumbnail of user karenh35
Washington
1 review
1 helpful vote
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January 23rd, 2014

FRAUDULENT website! DON'T BOOK WITH THIS COMPANY (OR CHEAP AIR WHICH THEY STARTED TO ANSWER THE PHONE WITH).
I was looking for a good fare and checked out this site. I chose a flight, started to book it by putting in some of my information, then decided I'd better check the reviews before finalizing the booking.

THE REVIEWS were BAD BAD BAD, so I went back to the "OneTravel" tab on my browser and started to delete my information. I tried over and over again, but the site DOESN'T allow deletions. I had NOT submitted my reservation yet,, I couldn't delete my information, so I just closed out of the site.

Then I got aan email confirmation from OneTravel for a purchase I didn't make! I replied three times to three different emails they sent me. I never received an answer to any of them, not even "this site doesn't reply."

I immediately started a dispute with American Express. OneTravel is fighting it, so I started a second dispute today. When I tried to call OneTravel, they kept me on hold for at least five minutes before I finally got... no, not a representative, but a message saying they were too busy to take my call and I had to try again later.

In my opinion, this company's website is set up for FRAUDULENT practices, and backed up by a system of "Let's frustrate the customer until s/he finally gives up in frustration.

STAY AWAY AND WARN YOUR FRIENDS.

Thumbnail of user kelvyno
California
2 reviews
0 helpful votes
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February 14th, 2023
Verified purchase
• Updated review

Excellent services and easy site to use. And I would continue to use this site again in my future booking.

Service
ITS WAS QUICK AND EASY TO BOOK A FLIGHT
February 10th, 2023
Verified purchase
• Previous review

ITS WAS QUICK AND EASY TO BOOK A FLIGHT. I would use this site again in the future. Thank you!

Reason I chose this business:

VERY CONVENIENT!

Service
Thumbnail of user francinip
Cyprus
1 review
0 helpful votes
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August 28th, 2023
Verified purchase

Wonderful. Jenny from One Travel Chat assist provided an excellent service assisting me in modifying my flight booking.

Reason I chose this business:

First thing that showed up on my search that has good deals.

Service
Thumbnail of user marielbap
Florida
1 review
0 helpful votes
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August 22nd, 2023
Verified purchase

Very convenient. Transaction process went smooth. I will, definitely repeat the expereience and will recommend.

Reason I chose this business:

Buy now pay later option

Thumbnail of user rhondar522
Wisconsin
1 review
0 helpful votes
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January 6th, 2023
Verified purchase

Always great and easy and convenient. I travel to Vegas every year and always had a great experience. Look forward to next year.

Reason I chose this business:

I chose it for 35 years, because it's great and convenient.

Thumbnail of user karolm2
Florida
1 review
7 helpful votes
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April 18th, 2015

Charged me $454.00 for a 1 week rental car.
My husband rented the SAME VEHICLE, SAME DATES, SAME RENTAL CAR COMPANY. Directly from the rental car company... $197.00!

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

The booking number that we have was not for a car reservation it was for flights. At this time we were unable to locate a car for this customer, and the flight reservation was also canceled due to credit card issues.

Thumbnail of user margaretw1592
New Hampshire
1 review
0 helpful votes
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June 24th, 2023
Verified purchase

Nice site and user friendly. The follow up confirmation was prompt as well as the follow up phone call.

Reason I chose this business:

Easy to use

Thumbnail of user erahelb
Florida
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

It was a very easy and stress free experience. Would definitely recommend to anyone making travel plans.

Thumbnail of user juniorb54
New York
1 review
0 helpful votes
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January 2nd, 2023
Verified purchase

Easy to book and cheap tickets. The site was easy to navigate and the affordable prices per tickets and more

Thumbnail of user ansahd
Florida
1 review
0 helpful votes
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May 20th, 2023
Verified purchase

Everything is there for you to choose. Hotel accommodation and transportation are there for you to chose.

Reason I chose this business:

I have been with them before

Thumbnail of user josphinaj
Zimbabwe
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

Seamless and efficient always. I immediately tecrived my bookibg confirmation and itinerary. Thanks
A very trusted service

Reason I chose this business:

They have been efficient and reliable always

Thumbnail of user stephanieg1870
Bulgaria
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

I just love this site, I only book with One Travel, best options, best prices, all information given up front no hidden anything

Reason I chose this business:

Because it is the only site I ever use to book anything

Thumbnail of user michaell5967
Washington
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

OneTravel has been pretty consistently good both for service and fares over the past... 10 years maybe? That I've used them.

Reason I chose this business:

Better connections, better rates, and I have used OneTravel before.

Thumbnail of user robinc1099
Alabama
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

First booking had wrong dates and when contacted customer service was charged an additional $118.00.

Reason I chose this business:

Cheap air fare, but it was more expensive than other flights.

Service
Thumbnail of user arlenem272
Jamaica
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Very Good - Easy, comfortable, clear, quick and hopefully the flight arrangements will be uneventful

Reason I chose this business:

Because it was more reasonable - pricewise, than others

Thumbnail of user judithh29
Ohio
2 reviews
0 helpful votes
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June 1st, 2023
Verified purchase
• Updated review

It gets a little confusing when the flights start changing and One Travel does not keep their information up to date.

Reason I chose this business:

Gave me the best deal.

Lots of choices
January 20th, 2023
Verified purchase
• Previous review

Lots of choices - I like that there were so many options.

Reason I chose this business:

Best prices

Thumbnail of user vyacheslavs9
Azerbaijan
3 reviews
0 helpful votes
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January 4th, 2023
Verified purchase

Great! Everything works as it should. I have booked flights several times with this company. Never had a problem.

Reason I chose this business:

My preferred airline

Thumbnail of user margieg99
Maryland
1 review
0 helpful votes
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May 16th, 2023
Verified purchase

You are the best with excellent customer service and helpfulness. I will continue to use your services.

Reason I chose this business:

I always use One Trqavel

Service

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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