• OneTravel

OneTravel

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Overview

OneTravel has a rating of 4.1 stars from 1,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OneTravel most frequently mention good experience, cheap flight, and many options. OneTravel ranks 6th among Discount Travel sites.

  • Service
    293

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 88.9%
Positive
344
Neutral
20
Negative
23

Instant Feedback

13,600 reviews

48
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How would you rate OneTravel?
Top Positive Review

“Gannon Agent 30162”

Abdul R.
10/23/24

Gannon Agent 30162 Very professional and courteous and helpful. Very accurate information and processing. He helped In all the factors such as flight date changes and seat selections and booking Islamic meals and wheel chair. What a nice person. May God bless him and his family.

Top Critical Review

“Avoid at all cost”

S S.
10/31/24

Try to use a reputable site for buying your ticket, this one has no attitude for customer service. So you are on your own if anything happens.

Reviews (1,657)

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Reviews that mention popular keywords

credit card (122) customer service (466) philippine airlines (2) cancellation fee (37) return flight (48) booking number (22)
Thumbnail of user silviag146
Canada
1 review
0 helpful votes
  • Send Message
July 3rd, 2024
Verified purchase

Good service,cheaper,fast and very convenient,I'll use this again

Reason I chose this business:

Good service

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user dorothyg1008
California
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Excellent and easy to booki. This was my first time booking a ticket on this website

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user seongk4
KR
1 review
0 helpful votes
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July 2nd, 2024
Verified purchase

It is first experience by google ita matrix, great to book a flight

Reason I chose this business:

From google

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user wenceslaov
Illinois
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

Awesome jobs strongly recommend this agency very easy to get done you process'

Reason I chose this business:

Long time returning customer!

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user samuelb969
Florida
1 review
0 helpful votes
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June 26th, 2024
Verified purchase

Great service booking. It was easy to book and my trip is as good.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user gibrielk
Canada
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

Good job. They have been very helpful when I have had problems.

Reason I chose this business:

I have used the service on several occasions and I am very happy with the services they provided

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user danielb4005
Germany
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Everything is fine the service and people are great they turn my mess up to a smile

Reason I chose this business:

The service

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user adams2470
Colorado
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Great prices and excellent service! I always choose One Travel when booking my flights.

Reason I chose this business:

This site has the best rates and excellent service.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs

Thumbnail of user svetoslavn2
Bulgaria
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

Quick and easy to make flight changes.
Reasonable price and service.

Reason I chose this business:

Price and convenience

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user gravesg2
Washington
1 review
0 helpful votes
  • Send Message
June 22nd, 2024
Verified purchase

I am satisfied with making a reservation with American Airlines.

Reason I chose this business:

I am returning home to NJ.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user santinof2
South Sudan
1 review
0 helpful votes
  • Send Message
June 21st, 2024
Verified purchase

I enjoy using this application. It covenant and efficient.

Reason I chose this business:

This is a reliable application with a great team behind it. I once had a challenge uploading my ticket and contacted them. They instantly responded. I used it many times and team behind it are supportive.

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user richardm5781
New York
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

Always an easy way to purchase tickets. I always use One Travel.

Reason I chose this business:

See above comment

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user harrym708
Japan
1 review
0 helpful votes
  • Send Message
May 27th, 2024
Verified purchase

I appreciate Onetravel.com as I always have had great experiences with top notch professionals. Thank you. Harry🙏.

Reason I chose this business:

First choice services with awesome support team.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user brendam2786
Puerto Rico
1 review
0 helpful votes
  • Send Message
June 20th, 2024
Verified purchase

Very good service. I have to travel twice a year. And i like your service

Reason I chose this business:

The prices are great

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user robertl5490
New York
1 review
0 helpful votes
  • Send Message
June 16th, 2024
Verified purchase

Good experience overall really helped what I was looking for quickly.

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user mdt54
New Jersey
1 review
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

Excellent but one carry on baggage should have been complimentary.

Reason I chose this business:

It’s important for me

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Baggage allowance is set by the airline and many are now offering fares that are lower but do not include baggage. As an agency we have no voice in the allowance they set. We regret any inconvenience.

Thumbnail of user edsonc19
Paraguay
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

Booking was fast and easy, thanks for an enjoyable experience

Reason I chose this business:

I have been for years

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user taoufikm2
Canada
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

C est une très très mauvaises expérience, j était chargé son que je confirme l achat de billets

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Our representatives have spoken with this customer regarding their concerns.

Thumbnail of user doviec6
California
2 reviews
0 helpful votes
  • Send Message
June 15th, 2024
Verified purchase

So far my overall experience is good. Yeh good good good good good good good good good

Reason I chose this business:

Better prices

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user alexa1721
Ghana
1 review
0 helpful votes
  • Send Message
June 12th, 2024
Verified purchase

Excellent job done with your service and good to work with you

Reason I chose this business:

Excellent job done with your service

Thumbnail of user linl94
Alabama
2 reviews
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

Great and clear. *******111*******111 number 1 service. Nothing better

Reason I chose this business:

Cheaper flights

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user ahmeda1349
Saudi Arabia
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

Very Good, however I did not see pages fee info, or frequent flyer details

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. If you have any questions please don't hesitate to contact our representatives. They will be happy to assist.

Thumbnail of user helenp1255
Ohio
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Easy to use, I always use this app for my travels I've never had any issues

Reason I chose this business:

Always use this app

Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs

Thumbnail of user nathaniela92
Nigeria
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

Fantastic and very convenient. I was able to get my flights on Virgin Atlantic

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. We are happy to learn it was a satisfactory experience. We look forward to assisting with your future travel needs.

Thumbnail of user donnao1091
Florida
1 review
0 helpful votes
  • Send Message
June 7th, 2024
Verified purchase

I'm confused. I thought I booked directly with Spirit Airline.

Reason I chose this business:

I thought I booked directly with Spirit

Service
Thumbnail of user dejaht1
CustomerService C. – OneTravel Rep

Thank you for your feedback. Whoever booked the reservation went onto our website and not the Spirit Airline website If you have questions please don't hesitate to contact our representatives.

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From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.

Company Representative

Thumbnail of user dejaht1
CustomerService C.
Typically responds within 2 days

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