OnlineCarStereo

GUy couldn't even give me measurements for a sub box. Screwed up my 20% off. Corrected that with a "code" said my $20 gift card would be in the box with my order. WASNT ANYWHERE TO BE FOUND! As I write this review, been on hold 40 MINUTES ABOUT THIS CRAP. 5th call about simple things. Do yourself a favor> CALL CRUTCHFIELD! NEVER EVER BEEN Jerked around so much. Crutchfield customer service is World class!. THESE PEOPLE AT ONLINE PROMISE, BUT DONT DELIVER!. What if I had a Major problem? Think I wanna be on hold for an hour?. Hell no! About to send all back. This is customer service at its WORST! NEVER AGAIN!

Didn't have a problem with them. Got my item shipped few hours after I ordered and received the item after 3 days. Customer service was really helpful. Looking forward to buying more stuff from you guys in the future.

Ordered "brand new" speakers. Got an unsealed box of mounting hardware without the speakers. (!) Paid $140+

Escalating with the vendor and PayPal. Notice how your credit card has trouble working? They want you to use PayPal because they get the money right away, and it's way harder for you to get your money back.

Nobody else had these speakers, because the company (JL Audio) is set to release updated product lines. Needed to match the speakers already in my system. Took a chance. Got screwed. DON'T DO IT. Hopefully you see this review in time.

I ordered a pair of what was suppose to be brand new speakers. When I received them it was so obvious they they were a return/open box from another customer. The main tape seal was still there but someone had clearly forced open the box from the side and I could tell that someone had repackaged everything inside. I asked for a refund and returned them. It took almost two months of constantly calling to finally get just part of my refund back. Don't waste your time with this low budget company... use https://www.crutchfield.com/ instead, they are the best.

Simply Horrendous. Dealing with these people; you might as well shoot yourself in the foot. They are extremely rude to you for no reason. I didn't quite understand. I was nice and respectful and above all patient. Throughout the whole process.

I ordered a sound processor from them, even purchased the additional 4 year extended protection plan. You think they would like to help you after you shove more money into their lap. But no, they dont even treat you like a number. They like to ignore phone calls and even e-mails. When I received a response, WEEKS later, I had problems with my unit, so they insisted on "testing" and repairing the unit telling me it would take "maybe 6 to 8 weeks".

3 MONTHS later, they just send me a replacement unit. Which they could have done in the first place. No customer service, no asking for feedback, no humans?

I called on their customer service department asked if it is possible to do price matching. There is a price difference of $60 for the item that I want but the agent did her best to give me a reasonable price. I Highly recommend their shop despite of the bad reviews from the previous years they are still worth it!

I thought I would have an issue with returning but it was great that the representative who answered the phone assist me in what to do and how to return the item back. In few days I receive a notification about my refund. Great service, love it.

Try and call them and lets lee how long before you will get someone on the line...
I tried ordering on line an item that was back ordered with most vendors. The online checkout didn't work, so I call. Somehow, a lady picked up and took my credit info promising this item will ship same day (Friday) or next business day. The following week, checking their site, the order status was "shipped" but no further info was available. 8 days later, I called to check on the order, after 40 minutes of constant attempt (you will get thrown to voice mail after 3 minute), I got a guy on the line that upon deeper look told me the item is back ordered and never shipped.
WHAT A WASTE OF TIME!
Why did you charge my card on an item you claim you have but you don't? I asked for a refund. I already have this item which Abt had in stock. But the refund from OnlineCarStereo never came. I filed a dispute with my credit card company and awaiting resolution. This place put me through so much troubles.
STAY AWAY

My dad purchased a speaker from you guys he was supposed to get a 10" they sent him. 12" so it doesn't fit the box, also when sending it back like asked he had to pay for the shipping and did not get a refund or a replacement so $600 out his pocket and for what? ABSOLUTELY NOTHING please don't trust this place