OnlineCarStereo

I purchased online and it said Special Purchase, but it only said that and unless you clicked on that tab you did not know it can take 2 weeks to arrive. And nowhere does it say that you cannot cancel the order. I called 2 minutes after I placed the order to insure that it was in stock and they told me I could not cancel the order. If it did not arrive in 2 weeks I could return but would have to pay shipping and $20 restocking. Unbelievable.

I hav only bought 2 products from Online Car Stereo and with each product they shipped it immediately and it has always come properly packed with no damages!

I bought car speakers from this website. Before I received them, I tried to stop the order because I sound out the speaker wouldn't fit my car. As soon as I received the merchandise, I sent it back without opening. In order to return the order, I had to pay for the shipping. Once they received the item, it took 11 days for them to process the refund and to add insult to injury, they charged me a shipping fee. How do you asses a shipping fee and I paid to have it shipped back to you? Also, they charge a restocking fee! Please don't waist your time here because they are not for the customer.

I ordered an Alpine head unit and Alpine amp. The amp was fine but the head unit had issues. After 3 phone calls and 3 failed promises of a return call from a tech, I called again to just get return instructions. I paid for return shipping and heard nothing for 2 weeks after the tracking said it was received. That was Aug 17. I finally called and was told that in fact they found the unit to be defective. I was told they would ship another and did not give me an option for a refund. 2 weeks later, no replacement so I called again and said "It's been a month please just give me a refund" and all I got was excuses and was told it would cost another $20 to ship the replacement! 2 weeks later I called and after a heated argument I was told I would get a refund. 2 weeks later I called AGAIN to find out what the deal was and they said a refund would be coming the next day. Well, 2 months after they received a defective product, I get my refund MINUS 27% RESTOCKING FEE! I'm out $100 and hours on the phone with these criminals. DO NOT RISK IT! STAY FAR AWAY!

I ordered a sub and deck from them. They shipped me the incorrect deck and wanted me to send pictures to prove it. They then wanted me to pay for return shipping for their error. They then refused to send me the correct deck until they received the incorrect one back. They then couldn't even figure out how to get me the correct shipping label. I requested to speak with a manager and evidently there are never any managers 'available' to speak with. I spoke with Tammi and Alex from customer service. Both were extremely inefficient and Alex was very rude. This site is a joke. I ended up disputing the charge with my bank to get my money back. Do yourself a favor and spend a few extra bucks to get your stuff from a reputable site. I wish I had read reviews about how terrible onlinecarstereo is before purchasing from them.

Ditto, ditto, ditto to the person who wrote NEVER to buy from these guys if you have to return something. I paid out of my own pocket to do that. They then robbed me of@ 33% of the value of the product I paid. Then had the f**king nerve to issue me a store credit -- NOT A REFUND -- that I have to call a NON-toll-free number to use... it's not possible to do online. A pure rip-off, and quite pathetic considering it was for a product under $40!

Simply put there are many other reputable companies out there which you can buy from. Avoid using this car audio seller at all cost, or it will end up costing you... ESPECIALLY IF YOU HAVE TO RETURN AN ITEM! Learn from my mistakes and avoid them!