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OnlineCarStereo

How would you rate OnlineCarStereo?
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California
1 review
2 helpful votes
Follow Aron A.
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I called on their customer service department asked if it is possible to do price matching. There is a price difference of $60 for the item that I want but the agent did her best to give me a reasonable price. I Highly recommend their shop despite of the bad reviews from the previous years they are still worth it!

Date of experience: January 10, 2022
Melinda C. OnlineCarStereo Rep
over a year old

Hello Aron! We are ecstatic to know that you are more than satisfied with our customer service. Please do not forget us for your next car entertainment component purchases.

Philippines
1 review
1 helpful vote
Follow Maria T.
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Onlinecarstereo.com is the best website for car products specifically with car audio and video products and accessories. Offers a lot of categories to choose from. They offer hot deals and discount vouchers to avail. Getting products with free shipping, no minimum purchase. Provides 60 day guarantee, easy returns and price guarantee. Tech support is always available. Best Customer Service available. Knowing Onlinecarstereo.com is amazing, what else could I ask for. Visit the website and experience the excitement for products and to feel the support of the people around.

Date of experience: February 24, 2021
California
1 review
0 helpful votes
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Hifonics TPS-6
March 25, 2021

I wanted to get Hifonics TPS-6, I checked online and found out that they got the best deal! During my installation, I still got some questions, luckily they have customer service to assist me. You guys are such a great help!

Date of experience: March 25, 2021
California
1 review
2 helpful votes
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Legit Discount!
February 4, 2022

Great Morning checking on my email and found this newsletter at first I didn't believe the discount because it is too affordable I tried to call on their sales representative and they are so helpful. I got my JBL Bass Pro Hub for $399.95 take not it is free shipping and arrived 2 days after placing my order! Finally my car audio project is done! Would definitely recommend this.

FYI. I checked here before purchasing doubted them first but the moment I placed the order I received an email from them and their policy clearly states everything that you need to know regarding their returns and all the fees applies when returning the item. So far so good!

Date of experience: February 4, 2022
Melinda C. OnlineCarStereo Rep
over a year old

Greetings, Felicity! Thank you for such a wonderful review that you gave you. We hope to do more business with you in the near future.

California
1 review
6 helpful votes
Follow Saul S.
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I ordered two items, one arrived on time the other item was shipped way late and arrived a week later, I explained that because of the delay I would be returning the second item. According the the return policy they require that shipping cost be covered before the give you a return authorization, I paid them their fee and sent back the item only to discover that they were going to refund me a partial amount due to "restocking" fees and then they double charged me again for shipping! I called them about this but never heard back, I also emailed them twice and again I never heard back, they ripped me off for about $18.00 and not worth pursuing any further however others that may be interested in buying from this vendor should be aware of their deceitful tactics.

Date of experience: August 31, 2017
Pennsylvania
1 review
0 helpful votes
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Bad customer service
November 30, 2020

I ordered a set of tweeters. When they arrived, they did not fit my application even though they were recommended by Crutchfield. Anyway, I submitted an RMA and returned them unopened. Over 30 days and several emails, still no refund.

Date of experience: November 30, 2020
Georgia
1 review
0 helpful votes
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Sony Radio
September 10, 2020

I feel they are a shady company. I had a radio fail less than 2 days and had to pay to ship it to them and pay for them to return. Which it's not my fault the radio was defective. Buyers be aware. For me I will never buy anything from them again.

Date of experience: September 10, 2020
Lithuania
1 review
3 helpful votes
Follow Jonas A.
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They are a scam firm. Selling products that do not have. Half a year ago I bought from them amplifiers for $ 6,013, up to now they did not complete the deliver them. They owe me $ 450 for not delivered amplifiers. They have no answer to the@ letters. They have not answered phone calls.Do not have affairs with these scam!

Date of experience: June 11, 2015
North Carolina
1 review
5 helpful votes
Follow Larry H.
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Do not buy from or do any kind of business with this shady, unethical company! I recently ordered a pair of speakers, and the company only shipped one speaker. After I pointed out that their product page clearly showed the speakers were sold in pairs and my order clearly described the product I was buying was a pair, and even shared screenshots as such they changed their product description and actually went in and changed my order to show these speakers were sold individually. I attempted to get them to send me the 2nd speaker, and their Customer Service people, Juan Lopez and Tammi T. Simply used excuses and delay tactics to put me off with no clarification and no resolution to the point where I am now trying to return the single speaker and get my money back. Ive filed a complaint with the Better Business Bureau, where there are at least 4 other complaints against this company.

Date of experience: March 28, 2018
California
1 review
3 helpful votes
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No Longer A Customer
October 3, 2016

I was a onlinecarstereo.com customer for a few years but not anymore i have been installing since I was 13 and recently bought a subwoofer from the company. I built a custom enclosure for the subwoofer that was built to the manufacture recommended specifications. 12 hours later the subwoofer is no longer working. I call to let them know what happened they want me to pay to have sent back and on top of that upon further review of their return policy on speakers and subwoofers the do not warranty because it is blown or burnt voice coils are due to customer error. Sometimes yes that can be the issue but with someone who is experienced and knows exactly what they are doing it's an insult. That's why i will no longer shop or suggest anyone buy from this company.

Date of experience: October 3, 2016

Overview

OnlineCarStereo has a rating of 1.6 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OnlineCarStereo most frequently mention and customer service. OnlineCarStereo ranks 15th among Car Stereos sites.

service
34
value
33
shipping
34
returns
27
quality
33
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