OnlineCarStereo

I purchased a remote for my boat stereo. They quoted 1 to 2 business days to process.
An hour after I placed the order I realized I bought the wrong part.
I immediately emailed them (since they have no ability to cancel it online) and cancelled the order.
It took several days before I was emailed back and was told you must call to cancel the order and that the item was already processed.
I then had to fill out a form and send the item back. (a paper form? Really?)
After two weeks of them receiving the package I still did not have my refund.
After 3 weeks I finally saw my credit card refund but had a 10% restocking fee AND Non Refundable Shipping Charges of $13.00 for an item that was purchased as FREE SHIPPING!

Now I'm out about 50% of the product cost.

Do yourself a favor and avoid OnlineCarStereo (onlinecarstereo.com)

I ordered a kenwwod deck from these guys. When it came it was defected would not come out of demo mode I called them and shipped it back to them at my expense. Six weeks later they told me the manufacturer wont warranty it and that kenwood would only give back a part of my money but because Im a good customer they will give me an extra twenty dollars. Needless to say it was bull and I could only get a store credit no deck and a third of my money gone... please dont shop here. I dont know how they get away with such crap...

I placed an order thru them on 4/5 they said they would charge me when it shipped, well they charge me right away and called me to tell me that it would ship on 4/10... well it never shipped and I have spoken to customer service every day and there has been a different story every day they even went so far as to tell me its on back order (flat out lie) I spoke to the manufacture they have plenty in stock and no pending orders for onlinecarstereo.com... they don't sell direct so I used them as a middleman... by the way it is 4/18 and they still haven't shipped and told me they did... fake tracking number time to dispute the charges

I purchased a $120 item. It worked for a week. I contacted onlinecarstereo, and they made me pay $20 to ship it back. Then I got an email that they had received it and asked if I wanted to return or replace it. I said replace. Three weeks go by, with me asking for updates and getting no reply. I finally emailed them and said I was done waiting. Just refund my money. They refunded me $96. So basically I paid $24 for nothing and $$20 for return shipping. And never an apology. Stay away from onlinecarstereo.

This company is by far the worst online sales I've yet to come across... ordered an amp and money was tooken out instantly. Took 2 days to actually file my order and when time came. I ended receiving a email saying item has been back ordered and had to wait 2 days to even see what was going on because they aren't open on weekends. This store should definitely be ran out of business... my advice is stay away... they are a unorganized company and apparently don't know how to keep track of inventory.

I live in Florida I had order some items from onlinecarstereo was a little disappointed when I send them back because it was hard to get a response being that I'm in another state but I finally got help Summit manager name Marvin who helped me out and left me very satisfied I would recommend this place to anyone

Item was defective, I purchased the extended warranty where you get to pay for shipping as well. The unit came back with one of the screws partially in and this is supposed to be marine grade. How well can I trust they actually were effective if this is the sloppy work they are going to do. Do yourself a favor and shop somewhere else

Didn't have a problem with them. Got my item shipped few hours after I ordered and received the item after 3 days. Customer service was really helpful. Looking forward to buying more stuff from you guys in the future.