OnlineCarStereo

Ordered the SAME Head unit from ONLINE CAR STEREO and another Company, at the same time! I received the ONLINE package in 3 days! The other place NEVER ever processed the Sunday morning order! I will ONLY buy from these guys!
Plus, when I received my Soundstream VRCPAA-106F they had left me a $20 Gift Card!

DO NOT BUY ANYTHING FROM THEM! Tried buying two JL 10" subs from them that said they were in stock, about a week later, got a message that they weren't in stock, so they gave me a refund. Made a mistake and decided to go with some different JL subs that also said they were in stock. (What was I thinking?!) Made the order on oct 23, which was Friday, so never heard from anyone until Monday (Understandable.) My account said they had been shipped, but UPS was waiting to receive the packages. Well after a week of waiting, the tracking info still said the same thing. Called Customer service, the guy told me they were being shipped straight from JL audio because they were "specialty" items, and that he would send the real tracking info to my email... waited the whole weekend and never received anything. Sent an email to their main customer service, never got a response. After 2 weeks of not receiving my order, tried calling again a little upset. Talked to a lady and she couldn't tell me anything, only that someone was going to contact me within 24 hours... Guess what, never heard anything. Sent 2 more emails, one to the customer service, and one to a manager. Never got a response! Finally after 3 weeks, called again pretty upset, the guy finally tells me they cant get in stock and are giving me a refund... What a waste of my life. I'll never buy anything from this crap company again. Learn Customer service people!

I ordered a stereo for my son for Christmas, received a text that stereo was on back order and they recommend another one at same price. I switched for that one that they recommened but once received it doesnt come with remote like the original one i wanted. They offer free shipping but my son wanted to return for one that was more money. I requested a discounted shipping label to return and was told i would only have to pay a 10% restocking fee and label would be no more than $10 dollars. I was going to get store credit and purchase the other one but was told you don't get free shipping with store credit use but i could get refunded back to my card and reorder again to get free shipping, makes no sense but ok. At that time i asked how much my store credit would be and was supposed to receive a call back but instead received an email saying credit would only be $183.90 on a $239.95 stereo. No more than $35 should have been taken out. I called once again and they are charging to ship the stereo back and also the original shipping from the first one you ordered. There is nothing in writing that states that.

I recently purchased a Alpine Halo ILX- F411 and I can say a couple of positive things.
First the shipping a packaging was very good(got the unit within 3 days) and secondly the head unit it's impressive.
Now comes to the issue with the unit, it is massive and not proportionate to my dash.
When I reached out to OnLine Car Stereo I informed them of my issue and also let them know that I head and ordered a Alpine Halo ILX-F409 which will be more proportionate to my dash and I was wishing to return the F411.
In their email response I was informed that I would be charged the restock fee plus I would have to pay for the return shipping.
In all I would take over a $150 loss if I returned it.
This is absolutely preposterous if I had purchased locally or even through Amazon I would NOT be charged any of these fees.
Also if I paid more attention to this policy I would NOT have ordered the second unit.
Because of this I've decided to keep the first unit and try to resell it and I will not be purchasing from OnLine Car Stereo again instead I will purchase locally!

I returned my door speakers to them on Monday and it's Friday and still no refund I will never order from them again!

OnlineCarStereo gives me a good quality service. The Alpine SWT-12S4 Bass Reflex Subwoofer Tube fits my car very well and they even gave me the best price. Will definitely buy here again!

Do not buy from this merchant. They sell used, defective products and will not refund your money!

I want to thank the overall staff and management of Online CarStereo for a very good customer service and products. You guys are awesome!

Bought a JL Sub and it arrived well. Box is in pristine condition. You guys have just earned a customer. TY