OnlineCarStereo

Sold me a radio that wasn't in stock and charged me a 10% restocking fee to refund it! Avoid their crooked tactics at all costs!

I had a very unpleasant experience with this company. I spoke with a man from the customer service department on about ten minutes before closing, in regards to an online purchase i was trying to make but was being denied because the billing address was saying it was incorrect. The man on the phone told me he could process my order, but would have to verify the billing address with my bank, and that once it was verified the product would be sent to me. My account was charged for the product as well as two day shipping. I did not receive a confirmation email, and the package never came so i called 3 days later. The new customer service man was rude from the moment he answered the phone. I told him i did not receive the package, he proceeded to tell me that the address was not verified. I was trying to ask him why it wasnt verified yet and tried to explain what the man the week before had said before he rudely interrupt me numerous times. Every time i tired to speak he was very rude and interrupted me. I asked the man what his name was and if i could speak with a manager or supervisor he told me, "i dont have to give you that information" after i asked once more to speak to someone in charge, he hung up on me. I called back seconds later and spoke to the man that i had spoken to the week before. He told me that the address was not verified by the bank because they were backed up, and he continued to tell me that the product i ordered was a pre-order and wasnt even in stock. He transferred me to a man named Joe who is supposedly in charge. I left a message and never got a call back. I even sent an email with no reply. My main issues here is the disrespect from the employees at this company,, also if this was a pre-order and it was known that the item i paid for plus the extra $40 for two day shipping why didn't anyone call me and tell me there was an issue?
The lack of communication and disrespect from employees and management for not responding to their customers is atrocious. I am very upset about the treatment i have received and will never use this company again.

I was able to get the item Alpine iLX-F411 with a discounted price. Great price, awesome customer service.

This company is the most dishonest company I've had the unfortunate opportunity doing business with. Their customer service are some of the most unprofessional group of individuals. I placed in order online 15 June for a set of dvd headrest and on the 19th of June they called me to offer a similar product claiming the original item I ordered was currently on backordered and the offered product is currently in stock. I reluctantly accepted the deal with one condition, which was I need the product by the 24th. I sells rep stated if I was to accept the deal, she would complete the paperwork and have the orders ship out that same day and it would take 3-4 business days. On the 21st I checked online for status via UPS and no status. I called the company, and once again they told me another lie, stating I had to wait until late that evening for UPS to update their system. On the 23rd I called them again, to question the legitimacy of the transaction only to be disrespected by one of their consultants "Alex." First I was put on hold for more than 12 minutes, then she hung up on me after she was caught in another lie. I soon realized this is the normal business practice for this company. Since they would not answer my calls, I decided to email them. I told them I want my order cancelled and I will file a formal complaint with Better Business Beruau. I received an email from Juan Lopez asking me to give them until money to ship the merchandise. The nerves of these people. I will never nor would I ever recommend anyone to buy anything from this company.

Customer Service helped me placed an order, it was fast there were no issues on placing an order. Just got my amplifier and it works well!

If it was possible to give them no stars I would have. I placed my order online on Friday 08/01/2014. I was sent an email indicating that it was not possible for them to ship to an address other than the credit card/debit card billing address. In 22 years of purchasing goods/services on the internet I have never heard of this. I have purchased close to $1000 worth of items from other websites in the last 90 days and none of them required this. But it gets better... Once I called my credit card company and asked them to put my work address in my account notes as an alternate shipping address (which they in turn had never heard of this being requested by a merchant either) I called four times and sent two emails over a four day period to be told each time that it would be shipped out that night. Finally I had enough and I called and left a message on the voice mail of one of the staff. I requested a call or email back and got none, only an automated message indicating my order had shipped on 08/08/2014. On 08/12/2014 I got another automated message indicating that one of the TWO items I purchased from them (line level converter and a subwoofer) had to be shipped from one of their 'alternate warehouses' and it shipped on 08/12/2014. So, today (08/13/2014) one item is to be delivered and tomorrow (08/14/2014) the other is to be delivered. It should also be noted that on three separate occasions I called in I asked to speak with a supervisor, on all three occasions I was advised that there was none. I asked when they would be back, I was told, "they'll be in when they're in" and was hung up on. In my opinion this company needs to take some serious stock of their customer service skills and training. I will not be purchasing any more goods from this company even though they purport the best prices to me its worth spending another $30-50 to get my stuff where I want it shipped in 2-3 days time vs over two weeks. This is the information age, not the mail order catalog age.

DO NOT BUY FROM THESE GUYS. SAVE YOURSELF THE HEADACHE AND TIME. MOST OF THE ITEMS LISTED ON THE SITE ARE NOT AVAILABLE, IF THEY ARE WHEN YOU RECEIVE PACKAGE YOU WILL NOTICE THEY ARE REFURB.

I ordered 2 pair of Infinity Kappa 86cfx 6×8 coaxial speakers. I was a little worried because the majority of the reviews I found are negative. I put my order in around 10pm 12/31/2019 which was late at night. I still received an email from them confirming my order. I was happy considering it was late night on New Year's eve. That Friday I was worried about the time my order was going to process because I hadn't received any tracking information so I called. Once my call was answered I asked if I was able to pay the extra $ to change my shipping to 3 day instead of ground. I was told that if my package hadn't shipped yet that yes I could. He checked on the computer to see where my package was. He came back to the line and said hold please, I'm going to look in the warehouse to find exactly where your package is. 3 minutes later he came back and said sorry sir but you package is already wrapped up in a full pallet waiting to be loaded and he couldn't see my package around the outside. That put my mind at ease that I would have to wait forever for my package. I asked him to send me the tracking # by email when he could. A few minutes after hanging up the phone I got an email from Dan the customer service provider I spoke with detailing the phone call and giving me the tracking information. Today 01/08/2020 my speakers arrived at 11:50am. I opened the box and checked the packaging from Infinity and saw no extra tape or markings that made me think that the speakers maybe B-stock or factory refurbished. Just brand new grade A beauties straight from Infinity to online car stereo to my door at the cheapest price anywhere. Do not believe the bad reviews. Online car stereo is legit and I would no doubt order from them again!