• Online Ticket Express

Online Ticket Express

Write a Review

Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 9th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
3
See all photos
How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Reviews (877)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (39) purchase tickets (33)
Thumbnail of user ruthd83
Georgia
1 review
0 helpful votes
  • Send Message
September 20th, 2018

I didn't know my stats had an obstructed view of the stage until after I had already purchased them. That's disappointing.

Thumbnail of user wayneo45
Georgia
1 review
0 helpful votes
  • Send Message
October 18th, 2019

I usually buy tickets for my family members from this site, I have been very happy with my experience every time

Thumbnail of user susand418
Georgia
1 review
0 helpful votes
  • Send Message
June 30th, 2018

Very easy to use, no problems at all. I'm surprised how easy it was. Great website. Got my tickets very fast.

Thumbnail of user gfaeam
Illinois
1 review
0 helpful votes
  • Send Message
April 24th, 2019

You guys did great. Easy site to manurer around.
Thanks fior making this possible.
I am super excited about this show.

Thumbnail of user goinsr
New York
1 review
0 helpful votes
  • Send Message
March 25th, 2019

The website was very user friendly. I really like that. I'll be happy to use the site again in the future.

Thumbnail of user firesh
United Kingdom of Great Britain and Northern Ireland
1 review
0 helpful votes
  • Send Message
February 26th, 2019

This is a very great service that was quick easy and great and dumb i just want my tickets now please

Thumbnail of user saitsd
Texas
1 review
0 helpful votes
  • Send Message
February 12th, 2019

Was satisfied and quick on getting tickets will recommend to everyone i know and they had good prices to loved it...

Thumbnail of user choub
France
1 review
3 helpful votes
  • Send Message
March 3rd, 2011

THEY ARE THIEVES and I hope their company will go bankrupt some day!
I am French and bought tickets for the Arsenal / Stoke City game on December 18. Due to bad weather conditions, this game was cancelled and postponed to February 23.
First they refused to sell me tickets for another game on a saturday even when I offered to pay more money. They said they did not care I lived in France (the game was postponed on a wednesday) and the only possible arrangement was for me to come to the game...
So guess what. I made some arrangements and did come to London during the week in February. That was already Eurostar tickets. And of course they did not deliver the tickets so I never got to see the game... whereas I spent about 400 euros (including hotel, eurostar tickets, game tickets...)
I do not recommend them. They are thieves and acting illegaly. They should not sell tickets they are not authorized to. And they tell you not to tell the police if you go to the game where you got the tickets from.
We should do a class action against them (it is allowed under English law) and sue them so we get our money back from these bast...
NEVER EVER BUY TICKETS ON ONLINETICKETSEXPRESS if you don't want to lose your money!

Thumbnail of user bobk16
United Kingdom of Great Britain and Northern Ireland
3 reviews
9 helpful votes
  • Send Message
January 10th, 2012

Bought tickets for liverpool v man city back in november 2011. All went well, chose 4 tickets for centenary stand with best view. Parted with £1170. 00. No tickets, till day before match and when they do arrive 4 tickets with a face value of £160 in total arrive and not in the liverpool stand as booked but in the MAN CITY end with the away supporters! Chased them but no answer, no ones answers the phone, the chat service is disgusting as all foreign and told to be difficult on purpose. The best was to follow though, on sunday at 11am approx 4 hrs before kick off... I get an email to say DONT WEAR LIVERPOOL COLOURS TO AVOID ANY ISSUES! So they clearly knew what tickets they were going to send, took the highest payment possible, delayed sending the tickets till a day before the match so I couldnt complain as they closed on the weekends. All in all a total con of a site, at present I`m a doing chargeback thru barclays bank for the total amount. On top of this I also lost £450 ish for the train tickets which were non refundable via Virgin trains though not their fault. YES AVOID THIS SITE LIKE THE PLAGUE.

Thumbnail of user yourtea
1 review
0 helpful votes
  • Send Message
October 28th, 2018

Website is very easy to use. I completed the transaction on my phone in less than ten minutes. The hard part is knowing what I want before I order.

Thumbnail of user jhonf2
California
1 review
0 helpful votes
  • Send Message
September 9th, 2016

OnlineTicketExpress is a very good service that I have since used again and have also recommended to friends.

Thumbnail of user renaec7
Illinois
1 review
0 helpful votes
  • Send Message
September 16th, 2019

The system was easy to use but I would like to know what my assigned seats are... but that may be on the Fox Theater side of the transaction?

Thumbnail of user wrovef
1 review
0 helpful votes
  • Send Message
November 8th, 2018

It was okay. The layout of the stage is a bit confusing but not to bad. Thanks. This is a surprise for my parents anniversary

Thumbnail of user yeseniatf
1 review
0 helpful votes
  • Send Message
October 22nd, 2018

Good Service, easy to decide what seats and section you want. Thank You for the quick service. We will be purchasing from you next time.

Thumbnail of user marlinp3
Canada
1 review
0 helpful votes
  • Send Message
November 11th, 2019

Had the seats picked out and tickets printed ion less than 5 minutes. That's more time for Her and i.:-) bow chicks bow bow. Lol..

Thumbnail of user micheles181
Texas
1 review
0 helpful votes
  • Send Message
September 26th, 2018

It was very easy to order tickets from your site - and I did it right from my phone. Thank you for making it so simple!

Thumbnail of user patrickk178
New York
1 review
0 helpful votes
  • Send Message
November 1st, 2019

I would love to know what seats I have or be able to pick them out since I like the aisle because of my knees

Thumbnail of user garryg174
New York
1 review
0 helpful votes
  • Send Message
January 29th, 2020

It was Fast checkout and highly recommend if your looking to buy tickets to an event near you. A+. It is the way to go.

Thumbnail of user patriciap884
Florida
1 review
0 helpful votes
  • Send Message
January 29th, 2020

Very easy to switch between dates, and seats to see what works best.
Very easy site. I will be purchasing more tickets from them soon

Thumbnail of user lindaazaj
Singapore
1 review
0 helpful votes
  • Send Message
April 22nd, 2018

Great prices keep up the great work amazing web site and i cant wait til the day of the football match looking forward to it

Thumbnail of user cliffordb54
Texas
1 review
0 helpful votes
  • Send Message
September 16th, 2019

Quick and easy. The site doesn't specify when you purchase but I assume when I buy 4 tickets, that means all 4 seats are together?

Thumbnail of user theya1
Hong Kong
1 review
1 helpful vote
  • Send Message
February 25th, 2019

Online wouldn't let me complete my order because my address couldn't be confirmed. I am from a small town.

Thumbnail of user burstiesta
Florida
1 review
0 helpful votes
  • Send Message
March 25th, 2019

I like it because it was easy to do and I can see my seats. Now I don't have to worry about go there till the show I hate standing in line.

Thumbnail of user francism1
United Kingdom of Great Britain and Northern Ireland
1 review
1 helpful vote
  • Send Message
November 9th, 2010

Please take this as a warning they are SCAMMERS if you want proof email me *******@gmail.com i will send proof from Met Police who are looking to take this company to court to shut them down

Thumbnail of user mandayc
Florida
1 review
0 helpful votes
  • Send Message
November 8th, 2018

So far so good. The interface is easy to use. The proof will be how everything works after this purchase.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

Company Representative

Thumbnail of user richardd39
Richard D.

How do I know I can trust these reviews about Online Ticket Express?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Online Ticket Express?