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    Online Ticket Express

Online Ticket Express

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Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
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3
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How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Date of experience: 10/29/19
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Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Date of experience: 8/6/21
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Reviews (877)

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customer service (39) purchase tickets (33)
Thumbnail of user rouly
Florida
1 review
0 helpful votes
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June 3rd, 2019

I was a bit apprehensive wondering if I would purchase the tickets correctly for the event.; I do not have a lot of computer savvy. Lo and behold, I did it and received all the necessary correspondence to attend the event. Thank you in advance, all from the fingertips of my computer!

Date of experience: June 1, 2019

Thumbnail of user marcys24
France
1 review
0 helpful votes
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October 26th, 2019

I bought tickets months before concert. First time I used the company so I was a little apprehensive. Tickets arrived earlier than I expected. They had someone else on them (which company stated could happen). They day of concert I was a bit worried if they were good tickets. So I found out I had nothing to worry about the tickets were good. We had a blast.
As for the service fee, a 3rd party business has to make monies. If you don't like it don't hit "Submit Order" and try to find tickets else for less.
I will do business with Online Ticket Express again. :)

Date of experience: October 24, 2019

Thumbnail of user debrat20
China
1 review
0 helpful votes
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July 22nd, 2016

I compared many musical ticket providers, OnlineTicketExpress was one of the cheapest and also provided for free the service of picking up the ticket at the venue. Thanks for a smooth, easy operation in booking my Wicked ticket.

Date of experience: July 22, 2016

Thumbnail of user nataliep7
GB
1 review
1 helpful vote
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February 1st, 2014

I was very nervous on getting the tickets only couple of days before the match, but i was explained on the process with the customer service dpt.
Tickets arrived on time, also received a tracking number to track my package.
It was great...

Date of experience: February 1, 2014

Thumbnail of user maryc849
Georgia
1 review
0 helpful votes
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February 28th, 2019

I purchased 2 tickets for the night before the performance at a price very affordable & reasonable to us; received the tickets within 2 minutes of completing the order and were very satisfied with every aspect of the transaction. The Agent was superb

Date of experience: February 28, 2019

Thumbnail of user adamt177
Hungary
1 review
11 helpful votes
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November 24th, 2019

We bought 3 tickets to the match of Fc Bayern Munich vs Union Berlin. First of all it was overpriced by 3 times than the normal ticket. Furthermore the entrygate did not let us in, because the company had sent us unvalid tickets for 105 Euros per ticket. We had to buy new ones to sit on to our original place. The ticket was not sent to the right hotel where we have been staying. I DO NOT recommend this site, they are negligent, overpriced and cheaters. On the other hand the customer service did not answer any of our complaints, not even to our request to get refund.

Service
Value
Shipping
Returns
Quality

Date of experience: November 24, 2019

Thumbnail of user melinag4
Georgia
1 review
0 helpful votes
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January 20th, 2019

She was very pleasant to work with very helpful told her how much we need that we could spend on each ticket she promptly found great seats for us and looks like we're going to have a wonderful time she explained everything to us very thoroughly very smooth the transaction was very smooth my no complaints on mytrans action

Date of experience: January 18, 2019

Thumbnail of user richaredn
GB
1 review
4 helpful votes
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November 21st, 2013

I went to see the match between Portugal Sweden thanks to the OnlineTicketExpress.com website. It was pretty easy to order online and their sales department reached out to me online and even called me to offer support. I took this as a very positive sign, and in turn had no trouble placing my order. I received the tickets via courier the day before the match and luckily the delivery department had even called me to confirm the address due to the late release of the tickets. Excellent service.

Date of experience: November 21, 2013

Thumbnail of user appx
Germany
1 review
0 helpful votes
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June 3rd, 2019

Very cool app but a little confusing when you receive so many emails for the same thing. However its a good app h
That allows you to keep yrack of all upcoming events and you can purchase tickets on the app. Very nice

Date of experience: June 3, 2019

Thumbnail of user reneb
China
1 review
2 helpful votes
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April 21st, 2011

We had a lot of problems making the order by bad communication from Onlineticketexpress.com. We paid 128 euro for two cards. But the cards were 28 euro's in total. We had terrible places in the nock of the stadion in one of the corners. The didn't tell us that the match was postponed. We were lucky to find out ourselves. This company is only interested in money and has no interest in quality.

Date of experience: April 21, 2011

Thumbnail of user molol
Texas
1 review
0 helpful votes
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March 27th, 2019

I shopped a couple of outlets for the tickets I wanted and found online city tickets to have the exact tickets and 10 dollars a piece cheaper than another well know outlet. I bought the tickets, was able to pay through my paypal account and have the tickets emailed. I will be a return customer!

Date of experience: March 27, 2019

Thumbnail of user alasdairm
GB
2 reviews
2 helpful votes
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May 1st, 2012

This is a hopeless organization. Suggesting that it is ok to deliver tickets up to the morning of the event is fraud. Bought tickets for the snooker final and have been told it is ok to wait till Monday morning till they arrive. Consumers should start taking this company to court over the service they are attempting to provide. I will be.

Date of experience: May 1, 2012

Thumbnail of user derickmihap
Germany
1 review
0 helpful votes
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May 6th, 2018

Great shopping experience and I will recommend this to all of my friends and coworkers because this is the first time i got Champions League final ticket without any problem. I will use this service whenever I need tickets for football Match

Date of experience: May 6, 2018

Thumbnail of user joeyn2
Singapore
2 reviews
4 helpful votes
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November 2nd, 2013

Day light robbery! I paid 912 euros for a pair of tickets that cost 152 euros each. Repeated emails to the company seeking for a refund of the difference were ignored. For the good of mankind, i strongly, strongly suggest that everyone avoid this site at all cost.

Date of experience: November 2, 2013

Thumbnail of user peterm22
GB
1 review
2 helpful votes
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May 15th, 2011

Do not touch this website!
Purchased FA Cup Final tickets with them and paid over the odds. I was told twice by e-mail that I would receive the tickets either a day or 2 days before the event. I also phoned them twice in Ireland and was assured the same!
On the day before I was told that they would not be posted but I would have to pick them up from the stadium area the day of the match and someone would phone me on the day before noon. So I went into London, and no phone call, I then could not get through to them for 90 minutes. When I did I was told that the tickets were cancelled and money would be refunded!
Obviously they never had tickets to sell and were trying to scource them at a profitable price for them, and they will keep you on the edge till as late as possible.
This I think will apply to any top event so be very careful and use the consumer credit act as protection!

Date of experience: May 15, 2011

Thumbnail of user chadspowelld
Romania
1 review
0 helpful votes
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April 22nd, 2018

Overall, it was a great experience. Except for when my bank put a block on my card because they thought someone was using my card without my permission. It took awhile to get the bank on the line and I almost lost my tickets but in the end we got it taken care of and I got my tickets. The... read more

Date of experience: April 22, 2018

Thumbnail of user carlam20
Italy
1 review
1 helpful vote
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September 22nd, 2015

Nice experience in Barcelona, my friend invite me to go the match Barcelona vs Levante last week, I received the tickets in my e-mail address the same day, it was a surprise for me, onlineticketexpress.com sent it by e-mail directly to me.
Carla

Date of experience: September 22, 2015

Thumbnail of user araml
Texas
1 review
0 helpful votes
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February 19th, 2019

Website is super easy to use! My tickets ready to print in less than 5 minutes, can't wait to see the show. Would be nice to see if the seats are side by side if you're buying multiple tickets is my only critique.

Date of experience: February 18, 2019

Thumbnail of user albert1110
Bangladesh
1 review
0 helpful votes
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June 21st, 2016

I great thank to the service of an advisor who got me fantastic tickets for Arsenal. I had a wonderful time. Looking forward to next time. I would recommend them to anybody if you are looking for good service and great tickets for Premiership football.

Date of experience: June 21, 2016

Thumbnail of user twomh
1 review
0 helpful votes
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February 27th, 2019

Was very easy to use the website to purchase tickets for a concert. The only thing is that the service charge are too high and to purchase just one ticket costed almost double the price of the ticket.

Date of experience: February 26, 2019

Thumbnail of user marisal7
RU
1 review
0 helpful votes
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October 27th, 2015

Very nice customer service, they send me regular emails to inform me about my tickets and the details of my order. They send me the tickets when promised and the price and booking fee was not high. It was my first time booking with them, and I have no complains, my experience was ok. Hope I will be back someday to Old Trafford!

Date of experience: October 26, 2015

Thumbnail of user corwaseeds
New York
1 review
0 helpful votes
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October 27th, 2018

Ordered red rock tickets the day of the show on a motorcycle trip at the last minute they had the tickets in my email and my hotel printed them off in plenty of time for the show and they called to confirm I got them and printed them great show don't know about everyone else but they rocked for me.

Date of experience: October 25, 2018

Thumbnail of user ericd44
New York
1 review
2 helpful votes
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April 17th, 2015

Do not buy tickets from this website. They say they will send you the tickets a day before and they never sent tickets. They claimed to have emailed them but I never received them... I have sent nearly a dozen emails attempting to get refunded like their policy says and they have not answered once. Terrible customer service, terrible website.

Date of experience: April 17, 2015

Thumbnail of user guadalupec32
Georgia
1 review
0 helpful votes
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October 30th, 2019

This was a painless experience and hopefully everything else regarding this venue and the program continue to go as well. The website was easy to navigate and the map of the seats was much appreciated. I hope that the parking is as easily navigated.

Date of experience: October 27, 2019

Thumbnail of user janetv60
Canada
1 review
0 helpful votes
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October 29th, 2019

I did not like that I had to pick email for delivery as I do not have a printer. I was not given the option of any other method. So I will have to forward them to a friend with a printer to print for me. Otherwise great service.

Date of experience: October 27, 2019

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Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

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Richard D.

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