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    Online Ticket Express

Online Ticket Express

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Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
View ratings trends
3
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How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Date of experience: 10/29/19
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Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Date of experience: 8/6/21
See critical reviews

Reviews (877)

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Reviews that mention popular keywords

customer service (39) purchase tickets (33)
Thumbnail of user gooketl
New York
1 review
1 helpful vote
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February 24th, 2019

Agent was polite, thorough, and helpful in getting the seats I wanted. She also offered answers to my questions regarding different sections in the arena.

Date of experience: February 24, 2019

Thumbnail of user thomash659
Netherlands
1 review
0 helpful votes
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October 29th, 2019

Was in a situation where I needed one additional ticket and your site helped out. I was able to purchase online with confidence that there would not be anything amiss with the ticket. Thank you.

Date of experience: October 27, 2019

Thumbnail of user michaelg255
Virginia
1 review
0 helpful votes
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September 7th, 2016

Had difficulty getting ticket, OnlineTicketExpress was brilliant. Will go straight to them in future. Concert was brilliant. Would recommend all my family and friends use get me in. Thank you!

Date of experience: September 7, 2016

Thumbnail of user jeannettep16
Florida
1 review
0 helpful votes
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October 23rd, 2019

Hi! Yes I received my order but have to go to the library to print tickets. Thanks so much! Have a blessed and prosperous New 2019 Years in Jesus NAME!

Date of experience: October 22, 2019

Thumbnail of user terryj79
Netherlands
1 review
0 helpful votes
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April 2nd, 2018

I doubt I will buy from here again. Your service was charged for both tickets. I could understand 1 fee for the whole order but each ticket is little much.

Date of experience: March 31, 2018

Thumbnail of user ronaldp18
California
2 reviews
1 helpful vote
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July 10th, 2014

I booked tickets to my old dad on the site, after reading all the reviews i was bit nervous i called the company maybe 10 times, i can say the customer service are professional all the time answered to the phone and Laura was so relaxing, the tickets arrived to my dad hotel like she said and every thing was OK, I want to thank you Online Ticket Express for the best World Cup tickets, my dad phoned me from the stadium saying "the atmosphere is amazing, the best game Brazil v Germany "

Date of experience: July 10, 2014

Thumbnail of user francescos1
California
1 review
0 helpful votes
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July 27th, 2012

No More Dashing for Tickets

Online Ticket Express is the best place for someone who loves football. I am a big aficionado of Barcelona and I crave to watch every possible match live. On Online Ticket Express, I simply have to go through the upcoming matches of Barcelona once in a while and buy the tickets from same place.

Not only for the fans of Barcelona but Online Ticket Express sells tickets for every team playing in the English Premier League, Spanish La Liga and Italian Seria. So, this is the perfect spot for football fanatics.

Francesco Sem – Las Palmas

Date of experience: July 27, 2012

Thumbnail of user beulaht1
Georgia
1 review
10 helpful votes
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November 10th, 2019

So far my experience with you service went very well. You cannot tell these days because of the level of fraud it is refreshing to see a well thought out secure site. Thank you.

Date of experience: November 8, 2019

Thumbnail of user drewc31
California
2 reviews
0 helpful votes
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December 20th, 2017

Online Ticket Express was exceptionally helpful from beginning to the end. He was patient and explained everything very well. I appreciate all the help!

Date of experience: December 19, 2017

Thumbnail of user shaunep
Florida
1 review
0 helpful votes
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August 22nd, 2018

Online Tickets Express is the only vendor I use, to get tickets for concerts, operas, and sporting events. Always satisfied with the purchase experience.

Date of experience: August 22, 2018

Thumbnail of user alexf10
Switzerland
1 review
1 helpful vote
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May 21st, 2012

Paid tickets for Champions League Final - they were never delivered. Don't use them they are just fake. If you wanna burn money take it somewere else.

Date of experience: May 21, 2012

Thumbnail of user henryemj
Canada
1 review
0 helpful votes
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May 6th, 2018

I would definity use onlineticketexpress tickets again. I I know that there are going to be up charges in the seats but they were less than most and it was an instant download.

Date of experience: May 6, 2018

Thumbnail of user robertmmank
Romania
1 review
0 helpful votes
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June 4th, 2018

The website was fast and easy to purchase tickets. I am slightly concerned my tickets have someones name on them (other than mine). Hopefully they work.

Date of experience: June 4, 2018

Thumbnail of user gitad5
Israel
1 review
0 helpful votes
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May 4th, 2022
Verified purchase

After you paid they forget you
We didn't get our ticket and miss the game!

We bought a ticket on the 26/4/22 for the Champions League
Real Madrid vs Manchester City
Category 1 Gold
They promised they will send the e-ticket once it upload
Every day we sent messages by chat/email and tried to call without success
They do not answer the phones and there is no answer to an emergency
Out of dozens of emails, we responded to one at noon on the day of the game, saying that there was a problem, but that the tickets were guaranteed and that they would be sent no later than two hours before the game.
We did not receive the tickets
I can not describe to the depth of the disappointment and pain that caused us
We try to get the refund like they have in there policy,
But no one Answer us

Tip for consumers:
Don't use it!!!!!!

Products used:
Ticket football

Service
Value
Shipping
Returns
Quality

Date of experience: May 4, 2022

Thumbnail of user rasidea
Florida
1 review
0 helpful votes
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April 20th, 2019

Ordering the tickets was super easy! I don't buy online tickets often but I couldn't believe how easy it was and the price wasn't as bad as I thought it would be. I can't wait till April my boys are going to LOVE IT!

Date of experience: April 20, 2019

Thumbnail of user matthiasf
Netherlands
1 review
2 helpful votes
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February 28th, 2011

Matthias F. Hey Fans,

I bought two tickets for the Rugby Six Nation match England vs France a couple of months ago because they where supposed to be a birthday present for my girlfriend.
After bombarding them with mails and calls i was told that there was a problem with their ticket supplier and therefore there were no tickets available for me... this was three hours before the start of the match after buying plane tickets (to get to London) and after organizing an accomodation to stay... the whole trip cost me about 900 Euros (650 for the tickets and 250 for the plane tickets).

I felt completely let down and was more than sad, dissappointed and angry together... THIS IS A WARNING FOR ALL SPORT FANS AROUND THE WORLD! NEWER EVER BUY TICKETS ON: ONLINETICKETEXPRESS.COM

THEY ARE NOTHING MORE THAN BLOODY THIEVES AND SHOULD BE HELD RESPONSIBLE FOR EVERYTHING THEY HAVE DONE SO FAR.

Regards
Matthias

Date of experience: February 28, 2011

Thumbnail of user leopoldom9
Spain
1 review
1 helpful vote
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September 30th, 2015

Great match, happy with the result and the way I received my e-tickets from online tickets express, in 24h they provide me the purchase.
Thank you very much.
Leopoldo

Date of experience: September 30, 2015

Thumbnail of user hisforel
Florida
1 review
0 helpful votes
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October 28th, 2018

Great. If you could cut the fee a little it would be even better! The face value difference plus the fee... ouch! Thanks for your attention in this regard.

Date of experience: October 27, 2018

Thumbnail of user bruceb70
RU
1 review
0 helpful votes
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September 10th, 2015

Thanks onlineticketexpress, I am going to print my e-tickets received 2 minutes ago at my e-mail address. Ready for the match Paris Saint Germain vs Girondins De Bordeaux next Friday 11.

Bruce

Date of experience: September 9, 2015

Thumbnail of user craigh78
Netherlands
1 review
2 helpful votes
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July 26th, 2016

We booked Epl as i wasn't quick enough to buy direct. We had no problem OnlineTicketExpress ticket email arrived in plenty of time. We would use them again.

Date of experience: July 25, 2016

Thumbnail of user grahamc5
GB
1 review
9 helpful votes
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May 15th, 2011

Please, please, please don't use this website for ticket purchases! I have lost over £400 trying to get an FA Cup ticket, and I bet I wasn't the only one.

They take your money, instantly, then you never hear from them again, until in my case an hour after the game kicked off - to tell me there was a man waiting at a designated location (presumably London) with my ticket, and if I didn't get there they'd consider the tickets delivered! What chance would I have had, even if the automatically generated email was genuine, I don't have a time machine!

Its fraud, its theft, its parading as a legitimate organisation, even its T&Cs are illegal in the UK & the EU- its basically a criminal organisation, with nothing but contempt for those of us stupid enough to fall for its scams.

The matter's in the hands of my credit card company, who I hope will cover my loss, as they legitimise this kind of scam by allowing credit card purchases (and their logos) to be plastered all over online ticket expresses website, I think they should. I'll also be passing my case details to UK Trading Standards.

I just wish I'd read the reviews before getting taken in. Please don't make the same mistake as me and many other trusting people.

PS. They are currently advertising Champions League final tickets at over £3000 per ticket. I could weep for the people that fall for that one!

Date of experience: May 15, 2011

Thumbnail of user londg
Germany
1 review
0 helpful votes
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February 26th, 2019

The site is very easy to use. But I believe the service charge at $34 a ticket is too much. We aren't getting actual tickets. We are printing them at home using our own printer with ink and paper.

Date of experience: February 26, 2019

Thumbnail of user hfsadd
Switzerland
1 review
0 helpful votes
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May 7th, 2019

Love the quick and easy way to purchase a ticket even if it's last minute wish. Open the web on my phone and had no problem to order what I need with a quick response via email.

Date of experience: May 7, 2019

Thumbnail of user johnm3017
Texas
1 review
0 helpful votes
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June 26th, 2019

Site was easy to use. Terrible fees added at the end. Service charges are outrageous especially when you are printing them off yourself. It is really not necessary. I am happy I am going to the show.

Date of experience: June 25, 2019

Thumbnail of user davp
Virginia
1 review
0 helpful votes
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July 8th, 2017

Easy to find tickets and to purchase. Nothing out of the ordinary and did the job hassle free. No excess fees and overall prices were comparable if not better than other similar sites.

Date of experience: July 8, 2017

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Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

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Thumbnail of user richardd39
Richard D.

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