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Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.
Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.
Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!
Please do not use this site. It is a sham and shocking that it is on first page of google search along with reputable ticket sales sites such as ticketmaster. A complete sham!
Date of experience: November 27, 2011
Easy to use! First time buying tickets through this site and looking forward to many more purchases. I am super anxious about buying tickets online but am very excited for the sites reputation.
Date of experience: December 22, 2018
I bought two tickets for 2015 tennis Fernch open. I paid $750.00 for Monday May 25 matches. I did not receive any tickets. They never replied to my phone s or e mail
AH St Louis Mo USA
Date of experience: May 22, 2015
In December 2011 i bought six tickets for the RBS 6 Nations Rugby - England v Twickenham: the match was today 25 Feb. It cost me about £1500. I had thought they were official, with guaranteed delivery. I took along 3 kids and 3 adults. I was anxious about getting the tickets so started contacting them the week before. They kept telling me to be patient and the tickets would be delivered. I was sceptical but had no other choice. Today my 5 guests and I were waiting for the call to 'pick up' the tickets. 30 mins before the game I get a call to say they didn't have the tickets and were cancelling. They said I would get a full refund. Clearly their touting business model is to short-sell, and earn interest on people's cash payments and then sell at the last minute to the highest bidder. I will check to see if I get a refund but it still won't make up for the disappointed kids and lost opportunity. If you want to take a risk then this site might deliver a few tickets to the highest bidder. But for most people I suspect the only thing it can guarantee is stress and ultimate disappointment. I suggest you stay away.
Date of experience: February 25, 2012
DO NOT USE THIS COMPANY THEY ARE NO MORE THAN COMMON THIEVES, BOUGHT TICKETS IN JANUARY FOR THIS GAME AND WAS PROMISED DELIVERY 5 DAYS BEFORE THE MATCH, THEN 3 DAYS BEFORE THE MATCH THEN WE WERE TOLD THEY WOULD BE OUTSIDE THE GROUND NEAR THE TICKET OFFICE FROM 2 HOURS BEFORE KICK OFF GUESS WHAT THEY WERE NOT THERE, THEY SHOULD NOT HAVE SOLD THE TICKETS IN THE FIRST PLACE AS THEY ARE NOT AUTHORISED TO DO SO, THAT COMES DIRECT FROM THE RFU TICKET OFFICE WHO HAD NUMEROUS COMPLAINTS ON THE DAY WHEN THEY FAILED TO TURN UP. I RE ITTERATE DO NOT USE THIS COMPANY THEY ARE NOTHING BUT COMMON THIEVES! ACTION MUST BE TAKEN AGAINST THEM TO PREVENT FURTHER MISERY TO GENUINE FANS
Date of experience: February 28, 2011
The tickets we booked with the Online Ticket Express where delivered to the hotel as I were told. But on match day, we where not able to enter at Craven Cottage, as they claimed that the tickets where "touts".
If you are looking to have a great time in the UK, and that this includes a football game, PLEASE STAY AWAY from Online Ticket Express.
Date of experience: September 20, 2011
I have been scammed today by ONLINE TICKET EXPRESS, www.onlineticketexpress.com. I paid 1950 EUROS for 2 Category 1 tickets for the Men's FINAL at ROLAND GARROS as it was a DREAM since 50 years to attend this match. All my life I have wanted to go. As there were no more Category 1 tickets to be found online- this was the only website - company that had for sale CATEGORY 1 tickets. I hesitantly purchased them. I only received them the evening before the event! I had no way to cancel or change my flight into Paris without knowing ahead of time. I printed them and read they are CATEGORY 3 tickets value 80 EUROS! I am not attending this event with my friend. I am suing this company and demanding a full refund including airfare. I have contacted my attorneys with offices in SPAIN, UK and FRANCE. We need to close them down.
Date of experience: June 10, 2012
Booked tickets in OnlineTicketExpress. Booking was easy and quick. The seats were fantastic and the tickets arrived promptly with no issues. I would certainly use this service again.
Date of experience: May 7, 2016
It did not clearly state that seats were guaranteed to be together so I had to call. Also didn't clearly state the service fee and tax. Otherwise good.
Date of experience: June 14, 2019
Fantastic service through out. Slightly disappointed with seats would have liked to have been nearer the front for the price we paid. But would happily purchase tickets again.
Date of experience: January 20, 2017
High service charges per ticket. Instant download fee is crazy. Should be able to chose electronic tickets to have on mobile device instead of having to print tickets.
Date of experience: June 28, 2018
It was fast, to get a conformation. However, not thrilled about not having a set date other then my tickets will be emailed to me sometime before August!
Date of experience: November 9, 2019
Fast service, wasn't even time for the sandman to enter. There definitely not unforgiven. Darryl Anderson. Looking forward to seeing the Fantastic Four of Heavy Metal.
Date of experience: February 24, 2019
I predicted that my rugby team, Wales, would win the 6 Nations Grand Slam this year so I "bought" 2 tickets for the Wales v France match back in October 2011. 2 days proir event (and 1 before I travelled to Cardiff) I was informed NO TICKETS AVAILABLE! My heart and world sank. Due to the overall expense of the weekend, my partner and I went to Cardiff and drowned our sorrows in a pub with a big screen - not a comparison! I am now trying to get a refund via my Credit Card Company. I WILL NEVER USE THIS COMPANY AGAIN. They are the killer of dreams and a total bunch of scammers or do I mean w*****s! I will advise everyone I meet never to use them. So beware my friends
Date of experience: March 22, 2012
Fast and efficient ticket ordering and purchasing service. Thank you for a great experience. We are looking forward to attending this great event. We will tell all of our friends and family.
Date of experience: November 11, 2019
Found the website easy to use and when I spoke to customer services they were very helpful. Tickets arrived on time and yes I paid a premium, but it depends how much you want to go to the event
Date of experience: August 17, 2017
It's fast and simple. Easyly got Champions League final Tickets of Liverpool vs. Real Madrid Match. Coming Olimpiyskiy National Sports Complex in Kiev, Ukraine stadiam on Saturday, May 26, at 2:45 p.m. ET..
Date of experience: May 6, 2018
I purchase 3 tickets for F A Cup final between Man city & Stoke. I rang the sales team to check they had tickets available. I rang the Ireland branch and they said to place order on website and we would receive ticket 3-5 days before. The price was £1221. 00 which is excessive but I was desperate to go. Placed the order and had to sign and send back email. They infact took over £1448. 00 out of my account. I complained and was told it was to do with the exchange rate yet the tickets were on sale in £'s. 1 week before the match I was ringing daily as to when the tickets would arrive. The girl on the phone was very unhelpful and just kept saying we would receive tickets. The afternoon before the match a man rang and said he had been let down by his supplier. He said we would receive a refund but when I asked him to confirm this in writing he pointblank said "No this was not his policy".
We have still not received refund and have Online Ticket Express about 5 times and each time the girl has been really rude and put the phone down. This company treats people awful and I cannot understand how they claim to have been going since 1994. Please do not use as you will be let down and very out of pocket.
Date of experience: May 18, 2011
After purchasing 2 tickets for my kids to see Italian Semi Final Lazio v Juventus in Roma, i called to check when the tickets will arrived been told tickets will arrive 2-5 days before the game, tickets arrived on the 2th April, Good Customer service.
My kids fans juventus and they was very happy from the big win!
We already booked the tickets for the Italian Cup final from Onlineticketexpress will appreciate The same good service, Thanks.
Date of experience: April 10, 2015
My Daughter was looking for tickets as a Christmas gift for her Beau. We were able to get tickets right where we wanted, Would do it again in a heartbeat. Fast, Quick, Easy and Hassle Free
Date of experience: October 22, 2019
DO NOT, and I mean DO NOT Order from this business. Its a scam. I booked a match and now the match has been postponed, I rang and they said they will send me an email about my refund which I never received I rang the second time they answered and gave my order number and they hung up the phone and now everytime I try ringing they won't answer my number. I hope everyone involved with this business die a painfull death.
Date of experience: March 7, 2020
The shopping experience was great; however, the extra fees charged were out of this world. If my daughter did not want to go to this concert so bad, I would not have bought the tickets.
Date of experience: January 19, 2019
Reasonable prices, easy to use. Hoping the rest of transaction is as easy to receive the tickets, since they will not be delivered until a later date.
Date of experience: January 20, 2020
It would be better if the tickets were available to the seller immediately after transaction and if I didn't have to keep checking my email for updates.
Date of experience: August 28, 2019
Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!
Dear Aiman Hawasli, E-Tickets sent to your email on the 25/5 9:00 am.
We tried to call you to update you but your phone was ringing and you didn't answer.
We are very sorry to learn from your experience but we read your email and replied by sending the E-tickets to print and go with them to watch the game.
Best Regards
Richard Dawes
crm@onlineticketexpress.com