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Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.
Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.
Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!
DO NOT USE AT ALL COST. THE COMPANY HAVE BEEN INVESTIGATED IN ANDORA, MALTA, AND NOW THE UK. YOU ARE AN IDIOT IF YOU DO. A GROUP OF US WAS CONNED BY THIS COMPANY IN DECEMBER 2012. We filed a case in Andorra but they could not find the managing director or the ID has no registered address. The company has accounts in Malta and other EU countries but they are constantly closing the accounts and using bogus names that cannot be accounted for with no permanent address. THIS IS A BIG SCAM. DON'T BE SO SO DUMB.
Date of experience: August 5, 2013
Ordered tickets for the Disney on ice! I was very helpful and easy. Will buy again. The instant download is great because I don't have to wait for the tickets. It should have been in my name though.
Date of experience: August 2, 2018
Thank you! Getting my tickets through this way is the best for me. Worked out great! Thank you for being accurate and quick. It makes the sale a whole lot easier.
Date of experience: September 19, 2018
I had never ordered tickets through OnlineTicketExpress. The tickets were delivered to a secure location since I was not home during the delivery attempts, and there were no problems with anything!
Date of experience: June 25, 2016
Fast effective and fully satisfied. I booked the tickets and they arrived in good time. I Will definitely use this site again and 10/10 recommend to my all friends and family.
Date of experience: December 18, 2019
I spoke with Justin, and he was incredibly helpful in finding the best tickets as we are unfamiliar with your venue. He deserves praise for his professionalism, and friendly demeanor..
Date of experience: April 24, 2019
Onlineticketsexpress is a terrible company that regularly defrauds customers.
Onlineticketsexpress.com's customer service is nonexistant and of no help.
The tickets often are not delivered at all or are FAKE or are not the tickets that were purchased (terrible seats when the customer paid for category 1).
They have a policy of VIOLATING THEIR OWN TERMS AND CONDITIONS. They advertise that tickets will be shipped 3 to 5 days before the event, but according to customer service the actual policy is to deliver them 1 day before the event or zero days before the event to a pick up location near the event.
If you have been defrauded in any way by onlineticketexpress you can report them to the UK:
http://www.tradingstandards.gov.uk/
http://www.actionfraud.org.uk/report_fraud
Date of experience: February 17, 2010
Fast and easy to buy my tickets. I hope to get it soon because I'm very excited for the concert. I was waiting for Luis Miguel's concert long time ago. This is my opportunity.
Date of experience: April 20, 2019
My experience was great, it was fast and easy to use, I'd recommend this site to friends and family. I cannot wait to see my little girls face light up in pure joy! Thanks
Date of experience: April 24, 2019
They are a bait and witch company.
They failed to deliver tickets, lied about it three times, and then gave me the worse seat in the house when I paid for the best.
Please note their terms and conditions, WHERE THEY TELL YOU THEY CAN DO WHATEVER THEY WANT.
7. Tickets
A. The customer accepts on behalf of OnlineTicketExpress that in case of availability of tickets in a higher/lower category than the category confirmed, OnlineTicketExpress will deliver the clients tickets in a higher/lower category and will charge/refund for the extra amount of money related to the difference between the categories of each ticket"
Date of experience: December 11, 2015
The representative was very helpful and very polite. He answered all of my questions. He gave me different options and went above and beyond to help us get our tickets. He also found us a great deal.
Date of experience: January 14, 2019
Very easy site to use but the service charges are way out of line. I expected to pay m ore for the tickets, but the service charge will stop me in the future from using this site. A double whammy...
Date of experience: March 28, 2019
Great site that's easy to navigate. Great way to purchase tickets and know what you're getting. I recommend using this site for all your ticket needs.
Date of experience: July 30, 2018
A brilliant performance by a group that has still got it all. Would definitely recommend to everyone to go to one of their performances, fantastic show!
Date of experience: September 10, 2016
I am very satisfied with my experience. It was quick and easy, and the tickets were way cheaper than ticket master. Also the variety of seats available was also better.
Date of experience: June 27, 2018
They are criminals.
Not reliable
No responsibility
No customer service
Ordered tickets with very high price and received the unbelievable lower ones, and no refund nor paying back the difference.
Date of experience: May 23, 2016
First time using these folks and found it easy, better value than other sites and tickets arrived very quickly! All good and very happy, Recommended! Thanks!
Date of experience: March 30, 2017
Had a quick and easy experience with online city tickets, accurate representation of the venue and an array of discounted seats. Would definitely refer a friend! Hehe! Thank you!
Date of experience: August 1, 2018
I was really frightened not to get my tickets for the Real Madrid´s match against Celta from Vigo in Santiago Bernabeu´s stadium on the 20 th october! After i had finished my transaction i had the bad idea to look for the reliability of this site... I nearly panicked because of the reviews! We were going to London and Paris, from Uruguay (South America) with my son of 21 years old in his first time to Europe. Ending our trip in Madrid for one day his last breath taking experience would be watching this match! When in the morning I rang my hotel in Madrid where we were arriving in the night...(the match was the next day)it was a pleasure to find out that my tickets were there for us.! I can´t say people who rank this site as a fraud are wrong but i imagine that more people had good experiences and never wrote about them... normally when you are very angry about something that didn´t come out as you expected everyone tends to write, but not when results are positive! That´s why i, m´writing today my review, i wouldn´t be fair if i didn´t!
Date of experience: October 31, 2012
Ridiculous to charge for an eticket delivery, it doesn't cost the seller. Also SO overpriced on the fees-but I"m buying for someone else. I would NEVER use this site!
Date of experience: June 14, 2019
Bought two tickets in Oct 16 for Real Madrid and Barcelona paid Eur 1,004 was advised that the tickets will arrive at 5pm on 23/04, they never arrived and I'm still waiting for the refunds. I flew to Madrid from Australia and they managed to ruin my holiday. DON"T EVER USE THIS COMPANY, THEY'RE THIEVES
Date of experience: April 25, 2017
The experience of being a first time purchaser at this site was great. It was simple to use and quick. I will definitely use again, and recommend to others.
Date of experience: September 2, 2018
I checked several sites and you had a better seat selection and better prices. After I placed my order, I received the tickets by email with 15 minutes. Thanks.
Date of experience: January 30, 2019
Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!
