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    Online Ticket Express

Online Ticket Express

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Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
View ratings trends
3
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How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Date of experience: 10/29/19
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Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Date of experience: 8/6/21
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Reviews (877)

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customer service (39) purchase tickets (33)
Thumbnail of user andinh
Netherlands
1 review
1 helpful vote
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February 24th, 2019

First time using website and simple and easy. Cant wait for concert. Contact my relative and she too made her purchase to Adam Smith concert with the same website.

Date of experience: February 22, 2019

Thumbnail of user josefb9
Spain
1 review
0 helpful votes
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April 27th, 2015

We received 2 tickets together on the best section to enjoy Real Madrid on Champions game! We received paper tickets at our hotel reception. I will recommend your website!

Date of experience: April 27, 2015

Thumbnail of user pamelag190
Canada
1 review
0 helpful votes
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August 26th, 2019

Very quick and easy service. Went to one concert through them and everything was perfect just used them again for my second and will use them from now on.

Date of experience: August 24, 2019

Thumbnail of user lindah665
Arizona
1 review
0 helpful votes
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July 26th, 2018

Fast and easy to navigate. I'm extremely happy that it didn't take up much of my time to place the order. It was so quick that I literally placed the order while I was pumping gas this morning.

Date of experience: July 25, 2018

Thumbnail of user clintonb36
Netherlands
1 review
0 helpful votes
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August 29th, 2019

I was able to locate what I was looking for quickly. The selection only took a few moments and I received my tickets within a few minutes. Print at home went smoothly.

Date of experience: August 28, 2019

Thumbnail of user verialob
Georgia
1 review
0 helpful votes
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February 24th, 2019

Purchase was easy but did not like the extra fees. Do not like writing reviews either. Did notice that the seats were better than ticket-master for comparable price.

Date of experience: February 24, 2019

Thumbnail of user emmah254
Netherlands
1 review
0 helpful votes
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August 29th, 2019

I was hoping to talk to someone. Not that great with online ordering. This was simple and easy to follow instructions.
Received tickets and printed out. Thank you

Date of experience: August 28, 2019

Thumbnail of user lasseb
Germany
1 review
2 helpful votes
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January 26th, 2011

I have bought two tickets from them to the match between Tottenham-United and I got the tickets but the seating was poor. They did not deliver what was agreed. Stay away from this company!

Date of experience: January 26, 2011

Thumbnail of user karenrstrib
Michigan
1 review
0 helpful votes
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June 23rd, 2016

I have bought several tickets on line from this site. They always have seats to venues that are sold out and the prices are great! I would highly recommend this site to my fiends!

Date of experience: June 23, 2016

Thumbnail of user cheryll387
France
1 review
0 helpful votes
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August 29th, 2019

Site was very easy to use. I expected a little bit of a markup on ticket price, but was rather disappointed that it was almost double the price of face value for the tickets

Date of experience: August 28, 2019

Thumbnail of user warrenj1
Italy
1 review
1 helpful vote
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July 1st, 2010

This site is a fraud, AVOID AT ALL COSTS!
I bought 2 expensive seats at Wimbledon on centre court for round 3. The day before the match the tickets were not delivered to my hotel by 5pm so I called there customer service which was an international call from London and was assured that they were on the way. The tickets arrived at 9pm that night and I proceeded with my wife the next day to the tennis. When I arrived at the correct gate and the ticket check was done I was asked to be taken to the ticket office where i was sat down and spoken to by the All England clubs solicitor and informed that I had been a victim of Internet ticket fraud.
What Online ticket express had done was purchase 2 of the cheapest tickets possible in my name then cancelled them after I had paid top dollar to them, then they issued me with the cancelled tickets.
I travelled from Australia to see the tennis and I was completely ripped off by these people, it has literally cost me thousands of dollars.

Date of experience: July 1, 2010

Thumbnail of user taksd
Texas
1 review
0 helpful votes
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October 28th, 2018

Shopping experience was good. The vendor service fee is outrageous and disguises the true price of the tickets. I checked other vendors, and you remain competitive even with the extra fee.

Date of experience: October 28, 2018

Thumbnail of user susanw916
Texas
1 review
0 helpful votes
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January 30th, 2020

The first time we used your service. Great Service! Easy and fast. Thought the service fees were very high for us, as we are retired and live on a fixed income.

Date of experience: January 29, 2020

Thumbnail of user patriciam1338
Bangladesh
1 review
0 helpful votes
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January 29th, 2020

Neat and very easy. Very simple to use. Better then going to Charlotte to get the tickets. Made me very happy that I can take my daughter to see Liverpool match.

Date of experience: January 29, 2020

Thumbnail of user homplal
Canada
1 review
0 helpful votes
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April 20th, 2019

I was surprised at the end when I went to complete my transaction that there were many fees I didnt realize would be included the fees ended up costing just as much as a single ticket

Date of experience: April 20, 2019

Thumbnail of user michaelv344
District of Columbia
1 review
0 helpful votes
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October 23rd, 2019

All was good but didn't really like the extra charges for online, email printed ticket that I chose. All in all though was a good purchasing experience.

Date of experience: October 22, 2019

Thumbnail of user almetht
New York
1 review
1 helpful vote
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March 28th, 2019

Service/delivery fees seem very high, but the service is quick. I haven't printed the tickets from the email, but will do so closer to the actual event.

Date of experience: March 28, 2019

Thumbnail of user cliffordb55
Florida
1 review
0 helpful votes
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September 16th, 2019

This was a quick process and very good seats available. Ticketmaster did not have good seats available. This is a birthday gift for my daughter and she will be so excited! Thank you!

Date of experience: September 16, 2019

Thumbnail of user rudolpb
Germany
2 reviews
2 helpful votes
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May 9th, 2016

I was booking two ticket. Booking was easy and delivery quick. The seats were fantastic and the tickets arrived promptly with no issues. I would certainly use this service again.

Date of experience: May 9, 2016

Thumbnail of user deatet
Georgia
1 review
0 helpful votes
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March 15th, 2019

This site offers hell enjoyment for me and mi gonna see para more and foster the people and vie been waiting for this my entire life mi so excited holy

Date of experience: March 15, 2019

Thumbnail of user cynthiaq14
Norway
1 review
0 helpful votes
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September 23rd, 2019

I was a little worried because they had given the date of the show as delivery date most of the time the tickets come faster but nevertheless I got them thanks again

Date of experience: September 23, 2019

Thumbnail of user jamesb2570
Georgia
1 review
0 helpful votes
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January 21st, 2020

My experience so far as been great. Until I receive the tickets I won't be sure. Hoping it goes as planned as I have to take a flight to catch the show!

Date of experience: January 20, 2020

Thumbnail of user margaretrkirk
1 review
0 helpful votes
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June 27th, 2018

Fast and Very satisfying Service. I Will Purchase tickets again. Thank you for making it so easy. I Will be sure to tell others about how great this service is. Thank you again and God Bless You

Date of experience: June 27, 2018

Thumbnail of user abongd
Illinois
1 review
0 helpful votes
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March 26th, 2019

I was very happy with how quickly and easily it was to buy the tickets, but after all the fees, the total cost was way more than I thought it would be.

Date of experience: March 26, 2019

Thumbnail of user raymondnr
Georgia
1 review
0 helpful votes
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August 16th, 2018

All its ok. Im from spain and I not sure to understand all these steps... to much to buy a tickets. I hope to receive my tickets on time before the match.

Date of experience: August 16, 2018

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Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

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Richard D.

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