• Bookmark

    Online Ticket Express

Online Ticket Express

Write a Review

Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
View ratings trends
3
See all photos
How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Date of experience: 10/29/19
See positive reviews
Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Date of experience: 8/6/21
See critical reviews

Reviews (877)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (39) purchase tickets (33)
Thumbnail of user anontoa
1 review
0 helpful votes
  • Send Message
April 23rd, 2019

Literally the title, you buy tickets, you get an email, you print them off. We'll see when I get to the location how easy it is to get into the arena but I feel trusting so far.

Date of experience: April 22, 2019

Thumbnail of user yvettek15
Florida
1 review
0 helpful votes
  • Send Message
November 10th, 2019

Very easy and a good price on tickets relatively speaking. Other sites were about the same price when all the fees are added on top of the ticket price.

Date of experience: November 8, 2019

Thumbnail of user rogerg123
Canada
1 review
0 helpful votes
  • Send Message
August 26th, 2019

You can choose where you sit and the price of other areas before you purchase the tickets. Very easy to use and I will definitely use this sight again.

Date of experience: August 23, 2019

Thumbnail of user ericeb
Canada
1 review
0 helpful votes
  • Send Message
July 17th, 2018

Very easy to use, but the FEES, I believe were extremely high! I think that the mobile fee should have been part of the service fee! I probably wont use again for that reason!

Date of experience: July 17, 2018

Thumbnail of user wholt
Georgia
1 review
0 helpful votes
  • Send Message
March 27th, 2019

I ordered 5 tickets to the hockey game for me and my family. It was nice to pick out our seats. It was really easy to order the tickets. Thank you for your service

Date of experience: March 27, 2019

Thumbnail of user eileena30
Illinois
1 review
0 helpful votes
  • Send Message
November 11th, 2019

Shopping experience was easy. We'll see how the product is received and the how good the seats will actually be. The price was lowest I could find for what appears to be great seats!

Date of experience: November 10, 2019

Thumbnail of user hueymmck
Luxembourg
3 reviews
1 helpful vote
  • Send Message
March 1st, 2018

So easy to use. I am coming to the USA from the United Kingdom for the concert. I've ordered the tickets online and looking forward to my visit. This will be the highlight of my visit.

Date of experience: February 28, 2018

Thumbnail of user jarredr2
Spain
1 review
0 helpful votes
  • Send Message
July 13th, 2015

Good service, friendly and reliable gave me great tickets for liverpool v crystal palace, Gerards last game at Anfield I had a great time well worth it

Date of experience: July 13, 2015

Thumbnail of user janinatw
California
2 reviews
0 helpful votes
  • Send Message
December 26th, 2017

So far things are great. I will let you know more after I get my tickets! I am so excited to see the show! I will recommend this website to everyone I know! Thank you for your service.

Date of experience: December 24, 2017

Thumbnail of user ernestg51
California
1 review
0 helpful votes
  • Send Message
January 31st, 2020

Fast and easy to use compared to other sites. I am concerned about the estimated delivery date. Close to when we are leaving the state and the show date. High fee

Date of experience: January 30, 2020

Thumbnail of user eself
Illinois
1 review
1 helpful vote
  • Send Message
March 27th, 2019

My first time ordering on the site, I loved how easy it was and how fast it was. I will use again. The tickets came so fast from the email and now I am all set to go.

Date of experience: March 27, 2019

Thumbnail of user ousnz
1 review
1 helpful vote
  • Send Message
March 29th, 2019

That instant download is sweet got the tickets ready to rumble... it was pretty darn easy to get ticket sent to my email and download them once the confirmation was sent

Date of experience: March 29, 2019

Thumbnail of user michaeld1820
Washington
1 review
0 helpful votes
  • Send Message
December 19th, 2019

I ordered tickets for an event. I received my tickets very fast.The tickets were with good price too. This website provide me fastest service its quite immersive.

Date of experience: December 18, 2019

Thumbnail of user brise
Illinois
1 review
1 helpful vote
  • Send Message
February 24th, 2019

Getting the tickets was a quick and painless process. The option for checking to see if the tickets were received (for e-tickets as well) is a nice touch.

Date of experience: February 24, 2019

Thumbnail of user tommyf26
California
1 review
0 helpful votes
  • Send Message
September 10th, 2014

My wife bought me present to my birthday football tickets from OnlineTicketExpress
I received the tickets to my hotel in London and went to see Chelsea playing at home the seats was great it was the best present i ever received.

Tip for consumers:
Great Place for Birthday Present

Service
Value
Shipping
Returns
Quality

Date of experience: September 10, 2014

Thumbnail of user rajar11
Hong Kong
1 review
0 helpful votes
  • Send Message
October 18th, 2016

Good price and excellent service, they even telephoned us and let us know to expect the tickets. The seats were great and would definitely use them again and recommend them.

Date of experience: October 18, 2016

Thumbnail of user jeanb34
Singapore
1 review
0 helpful votes
  • Send Message
September 15th, 2015

We greatly appreciate to onlineticketexpress.com your service and quality and thank you for your special attention to us. We´ll be back soon to your web site.

Jean

Date of experience: September 15, 2015

Thumbnail of user imandrh
Florida
1 review
0 helpful votes
  • Send Message
April 24th, 2019

Louis was helpful, kind, understanding, patient, helpful, and very accommodating. I found that of all the ticket places I called your price was lowest. Louis was personable.

Date of experience: April 23, 2019

Thumbnail of user wilmac10
Georgia
1 review
0 helpful votes
  • Send Message
June 26th, 2019

The process was very easy to complete. I was able to download the tickets which was great as they are a Christmas present... so no waiting for the tickets to arrive in the mail.

Date of experience: June 24, 2019

Thumbnail of user alitsk
Georgia
1 review
0 helpful votes
  • Send Message
February 24th, 2019

I am not one to order online but this was easy to do and I thank you for that. My order was easy to print easy to save clear concise. And got them moments later to print out.
Respectfully
Cheryl

Date of experience: February 23, 2019

Thumbnail of user guillermog7
Spain
1 review
0 helpful votes
  • Send Message
July 31st, 2015

As part of our vacations in UK we decided to assist to the Community Shield game there. We already received the tickets at the reception of our hotel! Can't wait to be there and see the game live!

Date of experience: July 31, 2015

Thumbnail of user lianr
Italy
1 review
1 helpful vote
  • Send Message
May 28th, 2013

I bought tickets to a Real Madrid vs Real Valladolid game in Madrid for my boyfriend who came all the way from South Africa. I made sure to buy good tickets which were suppose to be Category 1, long side tickets which cost 98 Euro each.

The tickets which were delivered to the hotel the day before the game were 40 Euro each tickets and right at the top in the ceiling.

The company was uncontactable over that particular weekend. They eventually responded to an email two weeks later with some generic nonsense. I just want to know what happened to all the money I spent as I did NOT get what I paid for.

It's not right to do this to people but karma comes around.

I will not just leave this!

DO NOT SUPPORT THIS COMPANY!

YOU WILL LOSE YOUR MONEY OR NOT GET WHAT YOU PAID FOR!

Date of experience: May 28, 2013

Thumbnail of user rompd
Hong Kong
1 review
0 helpful votes
  • Send Message
June 4th, 2019

Very Fast service, great prices and seating, easy online Printing!
I like the follow up too, just wish tickets had my name on them. OTHERWISE
Very satisfied.

Date of experience: June 4, 2019

Thumbnail of user johnt1241
Florida
1 review
0 helpful votes
  • Send Message
December 19th, 2019

Great ticket service. Easy to use this site. I love this site how its work very quick and safely. I Definitely use this service again. Thanks online tickets express.

Date of experience: December 18, 2019

Thumbnail of user each
India
1 review
0 helpful votes
  • Send Message
April 18th, 2019

Josh helped me with my order. He was very friendly and helpful. He shared his personal experience with his own daughter, to the same event. Very nice and helpful.

Date of experience: April 16, 2019

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

Company Representative

Thumbnail of user richardd39
Richard D.

How do I know I can trust these reviews about Online Ticket Express?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Online Ticket Express?