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    Online Ticket Express

Online Ticket Express

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Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
View ratings trends
3
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How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Date of experience: 10/29/19
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Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Date of experience: 8/6/21
See critical reviews

Reviews (877)

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customer service (39) purchase tickets (33)
Thumbnail of user shavk
Illinois
1 review
1 helpful vote
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February 25th, 2019

Thanks so much for the tickets! It works very well indeed! Can not wait to see this concert! Thank you thank you thank you! Yay! It will be epic for sure!

Date of experience: February 25, 2019

Thumbnail of user kepant
California
1 review
1 helpful vote
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March 29th, 2019

I hope it works on concert day. The experience was ok. The fees were really high & I have to have a smartphone to enter? I hope it works. Why can I not just print the ticket?

Date of experience: March 29, 2019

Thumbnail of user ducciel
Florida
1 review
0 helpful votes
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February 24th, 2019

The site was very easy to use and the layout was great. My tickets came to my inbox and I downloaded them onto my phone for the show. Can't wait to see the venue!

Date of experience: February 22, 2019

Thumbnail of user untasz
Texas
1 review
1 helpful vote
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March 29th, 2019

It was fast and convenient to purchase tickets! I would continue to buy my tickets this way! I recommend anyone to order their tickets the way i did! You wont regret it

Date of experience: March 29, 2019

Thumbnail of user plestt
France
1 review
2 helpful votes
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March 27th, 2019

Easy to get tickets online and it was easy to get seats I wanted to see Paul Simon. Im going with family but it was easy to be in two places to order tickets

Date of experience: March 27, 2019

Thumbnail of user johnj268
Ireland
2 reviews
1 helpful vote
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March 24th, 2016

Not only did they ignore all my calls (literally no answer), I received a refund from my credit card because they are fraudsters and now I noticed the one review elsewhere I had written they had it removed (because they never heard of me GRRRRR) AVOID AVOID AVOID
P. S very curious that practically all their reviews are either 5 star or 1, I know which I believe and which I don't

Date of experience: March 24, 2016

Thumbnail of user ereunf
Hong Kong
1 review
0 helpful votes
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February 26th, 2019

So happy to get the tickets I wanted right off. Its very simple and easy and efficient, got my tickets mobile was super convienient, since i lose things its helpful!

Date of experience: February 25, 2019

Thumbnail of user kmillerm1
Texas
1 review
0 helpful votes
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November 27th, 2018

So far great experience. Just afraid my tickets aren't real, especially since I don't know which seats exactly I just bought, just the row and section.

Date of experience: November 27, 2018

Thumbnail of user johnc695
Poland
1 review
1 helpful vote
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March 12th, 2017

We had front row/centre tickets - literally feet away. He held my hand 3 times! Whoever said money can't buy happiness has not used onlineticketexpress.com!

Date of experience: March 11, 2017

Thumbnail of user skillad
California
1 review
2 helpful votes
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March 27th, 2019

It's awesome! So quick so easy! My tickets came to me quick through my email. Confirmation # imidetly! A little pricy but I love the quickness of it all.

Date of experience: March 27, 2019

Thumbnail of user oveliedc
Illinois
1 review
0 helpful votes
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February 11th, 2019

My tickets were cheaper then what the venue itself had to offer me, even with fees.
So paying the fees was a no brainier. Can't wait to go enjoy a night of sing a longs with the Beach Boys!

Date of experience: February 11, 2019

Thumbnail of user carrieo18
Netherlands
1 review
0 helpful votes
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July 30th, 2018

I received my email with link to p print tickets. My printer is Brooke so will print as spin as I get it replaplaced. Experience purchasing was very good..

Date of experience: July 30, 2018

Thumbnail of user rubend18
Netherlands
2 reviews
2 helpful votes
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July 7th, 2014

We watched the quarter final Holland and Costa Rika we was so happy that we win i hope that we will arrive to the final
We was group of 12 people that traveled from Holland to Brazil for the World Cup
We received all as promised The seats was perfect and thanks to Onlineticketexpress
We will definitely recommend our friends to buy at this site.

Ruben

Date of experience: July 7, 2014

Thumbnail of user oscars54
France
1 review
0 helpful votes
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September 27th, 2018

Online Ticket Expressis definitely one of the best ticket services I have ever used. I wish all the tickets services were as easy to use and more efficient.

Date of experience: September 26, 2018

Thumbnail of user attgea
New York
1 review
0 helpful votes
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June 4th, 2019

The service was wonderful. Very helpful and went over and beyond to make me happy. Even going as faraa to change my order several times. As well as explain toe the different seat until I was happy

Date of experience: June 4, 2019

Thumbnail of user christopherr208
TT
1 review
0 helpful votes
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November 1st, 2018

I placed an order for two football tickets for Liverpool vs Cardiff. Site and person on chat said that I would get the seats together 'GUARANTEED'. I then placed an order for an additional (third) ticket for the same game. I spoke to the person on the chat as well who told me to place my order as quickly as possible so that they could link my two orders so that I may get the three seats together. I was in London up to the day before the match but I received an email asking for a shipping address in Liverpool. I gave them my hotel information for Liverpool. I was contacted by an individual who told me that he had one of my tickets and to collect at a pub near Anfield on the day of the game. On the morning of the game I still had no idea what was taking place with my other two tickets. I had to keep calling their number until they finally answered. I was told that the tickets were delivered to my hotel. To my surprise this was not the case. I called again and the guy was so rude over the phone. First of all, I paid three times the price of an original ticket and secondly, the game was less than three hours away so I had many questions to ask and assurances needed. I finally received information that the tickets were to be collected at another pub close to the ground. When I received the tickets NONE OF THE SEATS WERE NEXT TO EACH OTHER. I was so disappointed. These tickets are a scam. People are buying season tickets and are just selling them for ridiculous prices. This site does not care about you or how much you spend. I will never do business with them again and I encourage people to stay away

Date of experience: November 1, 2018

Thumbnail of user gdfm
Georgia
1 review
0 helpful votes
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April 24th, 2019

The site is easy to navigate and is user friendly. The only thing is I couldn't tell how close our seats are from the stage and would be nice to know when choosing where we would like to sit.

Date of experience: April 24, 2019

Thumbnail of user wilhelmb8
Czechia
1 review
3 helpful votes
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May 26th, 2015

Here is my honest experience with this company:

I booked tickets to a big football game in Marseille in April (Marseille-PSG) through the company. Tickets were quite expensive - almost 400 euro for two.
They contacted me and asked where to deliver them. I sent them the adress to the hotel I had booked.
A few days before the game we had a change of plans and I decided to call the company and ask if it was possible to cancel the buy. The answer was that it most probably wasn't possible, but they would inform me if it was.

The days went by without a word from Online ticket express. I called them probably about 50 times without an answer. We changed our plans back to the original, assuming the tickets would be delivered as planned.

Game day came, still no answer. The tickets were never delivered and we resorted to watching the game on the street.

While this was all pretty sad and certainly ruined the last day of our trip, at least I would have expected to get the money back. I called several times without answer. I wrote them three emails, of which only the first one was answered. It read:
"We have your confirmation by email that you couldnt attend to the match.".
The money is still missing.

I'm writing this "review" partly to warn others, and partly because I'm still hoping to provoke some kind of reaction from the company. I guess going to the police would be the next resort to deal with these crooks.

My advice: Stay away!

Wilhelm
Czech Republic

Date of experience: May 26, 2015

Thumbnail of user hughd34
Florida
1 review
0 helpful votes
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January 30th, 2020

I got my ticket that's all that matters. I don't know what else I can say except that. Am I suppose to say that it was buggy? Well, it wasn't. Thank you for the good service.

Date of experience: January 30, 2020

Thumbnail of user wymanj
California
1 review
0 helpful votes
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November 27th, 2018

My only worry is the resale issue and timeline for receipt of the tickets. I'm looking forward to a timely receipt and extraordinary experience at the concert.

Date of experience: November 27, 2018

Thumbnail of user apieds
1 review
0 helpful votes
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February 26th, 2019

Got my tickets very quickly and the shopping process was very easy. My only fear is they will not work or I will misplace the link and accidentally delete it.

Date of experience: February 26, 2019

Thumbnail of user junemanderm
Switzerland
1 review
0 helpful votes
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June 3rd, 2018

This site offers hella enjoyment for me and im gonna see paramore and foster the people and ive been waiting for this my entire life im so excited holy $#*!

Date of experience: June 3, 2018

Thumbnail of user daniell357
GB
1 review
0 helpful votes
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April 2nd, 2014

Just a quick note: they managed to get us 2 tickets at very short notice for Man UTD v Aston Villa.

Flawless service!

Absolutely No hesitation recommending them full heartedly

Date of experience: April 2, 2014

Thumbnail of user lindsayb
GB
1 review
2 helpful votes
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February 5th, 2011

Oh my god, I cannot believe this company is allowed to get away with this, my parents brought what they thought were 2 good tickets/seats at the Wales-England game on 04/02/11 at cardiff, the tickets were supposed to be delivered 3-5 days before and never turned up, so after 3 phone calls they arranged for them to be delivered to their hotel, this also never happened, they then had to phone another 2 times to find where they were, they had to chase the agent around cardiffs bars to get them, finally getting to the game they found themselves in the cheapest seats in the stadium, this company is shocking, don't buy from them, we are reporting them to trading standards and who ever else we can, Im disgusted that people can do this, doesnt do much for your trust and faith in other people.
DONT BUY FROM THESE PEOPLE!

Date of experience: February 5, 2011

Thumbnail of user joanned111
1 review
1 helpful vote
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June 14th, 2019

Unless it was user malfunction, i didn't like that i couldn't click on a specific section and see only seats in that section. But over all it was a good purchasing experience.

Date of experience: June 14, 2019

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Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

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Richard D.

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