• Online Ticket Express

Online Ticket Express

Write a Review

Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 9th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
3
See all photos
How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Reviews (877)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (39) purchase tickets (33)
Thumbnail of user glent7
California
2 reviews
7 helpful votes
  • Send Message
April 22nd, 2016

I was order two tickets. I am very happy for their service. Their sale and found the process very easy.

Thumbnail of user leem298
Texas
1 review
0 helpful votes
  • Send Message
October 28th, 2019

The service fee was a bit expensive considering I bought multiple tickets and was charged a fee for each ticket!

Thumbnail of user albertc138
Illinois
1 review
0 helpful votes
  • Send Message
September 23rd, 2019

The ticket was an amazing value for the price and the customer service representative I spoke to was very helpful.

Thumbnail of user didsg
1 review
1 helpful vote
  • Send Message
March 28th, 2019

Great shopping experience and I will recommend this to all of my friends and coworkers. I will use this service whenever I need tickets for concerts

Thumbnail of user richardf436
Illinois
1 review
0 helpful votes
  • Send Message
November 10th, 2019

Thank you, a very smooth process. This has been a great experience. I received the e-tickets right away. Thank you.

Thumbnail of user glenrfern
Georgia
1 review
0 helpful votes
  • Send Message
October 28th, 2018

It was very easy to use. Everything went smoothly and quickly. Good prices and easy to navigate. Very happy overall with the service.

Thumbnail of user haroldw111
Illinois
1 review
7 helpful votes
  • Send Message
January 29th, 2020

Great service was quick and easy to use and got to me with my information real quick. I would recommend this to all of my friends and family.

Thumbnail of user williamt443
France
1 review
0 helpful votes
  • Send Message
August 26th, 2019

The transaction was quick, easy and simple. I checked, saw, paid and printed. The website had competitive prices. The payment options were easy.

Thumbnail of user ericc94
Poland
1 review
2 helpful votes
  • Send Message
February 27th, 2016

8 WEEKS BEFORE THE CHAMPIONS LEAGUE GAME BETWEEN JUVENTUS VS. BAYERN MUNICH I PURCHASED 4 TICKETS FOR MY FAMILY (450 EUROS/TICKET). I FOLLOWED UP SEVERAL TIMES BEFORE THE GAME REGARDING THE TICKETS AND I WAS PROMISED NOT TO WORRY AND TICKETS WILL BE DELIVERED TO MY HOTEL BEFORE THE GAME. I PURCHASED MY 4 FLIGHTS AND 2 HOTEL ROOMS TO GO TO TORINO WATCH THE GAME WITH MY FAMILY. WHEN I WAS ALREADY IN TORINO, LESS THAN 24 HOURS BEFORE THE GAMNE I RECEIVED AN E-MAIL FROM ONLINE TICKET EXPRESS THAT UNFORTUNATELY MY TICKETS WERE NOT AVAILABLE ANYMORE AND THAT I WOULD BE REFUNDED MY MONEY... SORRY... SO I CALLED THEIR "CUSTOMER SERVICE" DEPARTMENT ASKING THEM FOR A SOLUTION SINCE I ALREADY TRAVELLED AND SPENT ALL THIS MONEY JUST TO WATCH THIS GAME... THERE ANSWER WAS SORRY, NOTHING TO DO AND THEY HANGED UP THE PHONE ON ME... OBVIOUSLY LESS THAN 24 HOURS BEFORE SUCH AN IMPORTANT GAME IT WAS IMPOSSIBLE TO GET ANY TICKETS FROM ANY OTHER PROVIDERS. THEREFORE I ENDED UP WATCHING THE GAME WITH MY FAMILY IN A BAR IN TORINO... THANK YOU "ONLINE TICKET EXPRESS'! LATER I LEARNED THAT MOST PROBABLY THIS FARSE COMPANY ACTUALLY SOLD MY TICKETS AT A HIGHER PRICE TO SOMEONE ELSE... REAL PROFESSIONAL CROOKS! I HOPE YOUR FARSE COMPANY WILL DISAPPEAR AT THE EARLIEST AND YOU WILL STOP CHEATING CUSTOMERS.

Tip for consumers:
STAY AWAY FROM THESE CROOKS!!!!

Thumbnail of user raymondiank
Netherlands
1 review
0 helpful votes
  • Send Message
June 4th, 2018

Very easy to use and accurate. Pricing and venue chart was very helpful. The web site was well thought out and worked perfectly.

Thumbnail of user mottz
New York
1 review
0 helpful votes
  • Send Message
March 27th, 2019

Got my tickets within minutes, very happy with the service. Very quick and reliable and my great nephew will get enjoy the show

Thumbnail of user davidb865
Minnesota
2 reviews
0 helpful votes
  • Send Message
January 31st, 2018

Would recommend to others. Site was easy to buy from and cant wait to use the tickets on the day of the match..

Thumbnail of user leonb73
1 review
0 helpful votes
  • Send Message
June 30th, 2018

Good and it was very easy to use and the price was great and it didn't take, ling for order to go though very quick with all of the information

Thumbnail of user paultmr
Illinois
1 review
0 helpful votes
  • Send Message
August 3rd, 2018

It was very easy to navigate and place my order. Easy to understand and like it that they show the map of the OnlineTicketExpress center.

Thumbnail of user devons48
Netherlands
1 review
0 helpful votes
  • Send Message
September 19th, 2019

It was the best experience that I could even imagine the view was the best part, being able to see the game was good along with the seats itself

Thumbnail of user williamaz
Florida
1 review
0 helpful votes
  • Send Message
August 18th, 2018

The service is excellent and very easy to use. The service fee is high, but the tickets are in a great location.

Thumbnail of user dartakifineem
New York
1 review
0 helpful votes
  • Send Message
October 28th, 2018

Great! I looked around and even with the ticket apps available its great to see that i got the best price available.

Thumbnail of user toddpm
Illinois
1 review
0 helpful votes
  • Send Message
August 22nd, 2018

The process was smooth and easy to purchase the tickets. I would use this method again and looking forward to the show.

Thumbnail of user tamekas16
France
1 review
0 helpful votes
  • Send Message
August 29th, 2019

This site was easy and quick to deliver i will definitely be using this site to purchase tickets again

Thumbnail of user vickim131
Netherlands
3 reviews
4 helpful votes
  • Send Message
July 29th, 2018

It was easy to order tickets, the site is pretty simple to use.

I`m going to use it again in the future, so thanks for the service.

Thumbnail of user vens3
New York
1 review
0 helpful votes
  • Send Message
April 23rd, 2019

I found tickets, placed my order and received them in minutes! So easy and fast! I would definitely order from them again!

Thumbnail of user fortaih
GB
1 review
0 helpful votes
  • Send Message
February 26th, 2019

Received email confirmation email. Now I must write something that is 100 characters, which is a stipulation which is unnecessary and annoying.

Thumbnail of user rolandj23
New York
1 review
0 helpful votes
  • Send Message
January 30th, 2020

I was surprised at how quick and easy this was. A few clicks and the tickets arrived at my house.
I was very impressed!

Thumbnail of user davidp1685
Illinois
1 review
0 helpful votes
  • Send Message
January 21st, 2020

The shopping experience was fast and easy. The only missing information are the seat numbers so we know where we are in the row.

Thumbnail of user fredke
Illinois
1 review
0 helpful votes
  • Send Message
August 10th, 2018

Site was great it was efficient and effective and it was just a pleasure and I recommend this site if you want to purchase any type of tickets

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

Company Representative

Thumbnail of user richardd39
Richard D.

How do I know I can trust these reviews about Online Ticket Express?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Online Ticket Express?