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Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.
Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.
Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!
First time using this website so am hoping for the best. If the experience is good, I will improve the rating. If they turn out to be a scam I will reduce the rating. It will be up to them to deliver on their service.
Date of experience: May 7, 2019
I bought 2 tickets in 2 different orders and I called them to put both tickets together in one order and cancel one shipment. Their answer: "we can´t do that". Apparently it´s to hard to put my 2 tickets together in one shipment.
Irrational people.
Date of experience: October 3, 2011
I know this website for years now and I always get there excellent service.
No matter how popular the event is I always get good tickets at reasonable
Prices. It gives me a peace of mind to know that I can get my tickets online
From OTE and that the tickets will be delivered to my home on time.
Date of experience: November 27, 2013
I was very satisfied with the price and I was amazed on how quick my purchase was processed it how quick I got the tickets. The event was awesome my girlfriend and I had a great time and I am sure I will be buying future tickets from this site. Thank you
Date of experience: June 30, 2016
I drove to UK with a friend to see a match after we book tickets.
The tickets were waiting for us at the hotel we were staying in.
And also the Customer Service Dpt. Called us and updated us about the delivery.
It was a great match... And great service.
Date of experience: February 1, 2014
My name is Dr Carlos my order num is ******* i arrived from Colombia ordered two games on the same weekend Liverpool v Chelsea and Tottenham v Stoke.
We arrived to Liverpool Hotel in the 7/11/2014 we asked in the reception if there is any tickets waiting for us the said no but there is a massage from the representative of the company to call him. We phone him and he explain us that the reception didn't accept the envelop and he came to meet us and give us the tickets, the seats was great and the game was brilliant.
The day after we traveled to London the tickets was waiting for us at the reception and we enjoyed the game.
I really want to thanks you guys for the special vacation and your professional service
Tip for consumers:
delivery on time , good customer service
Date of experience: November 15, 2014
I would use this service again and refer my friends. Friendly and easy to use application makes it an enjoyable experience. I will recommend this to all my friends to try and tell them that the will find it easy to use.
Date of experience: April 18, 2019
I ordered two tickets for my wife and I, it was a surprise...
Was a bit nervous since it was the first time I bought tickets online, but then I received some calls with updates about my tickets and delivery was on time.
We had a good time...
Date of experience: January 18, 2014
Was very nervous using this company but all went smoothly. My tickets were so cheap I was convinced this was not legitimate BUT tickets were e-mailed immediately and seating was excellent. Impressive!
Date of experience: January 21, 2020
We flew from Canada to see a match and we had a great time!
The tickets were great, we could see everything...
Tickets were delivered in time and waiting for us.
The Customer Service was available to answer all our queries.
Great Service!
Date of experience: January 25, 2014
The online experience was easy and the service thus far is top notch. Communication is upfront and I felt like everything was on the up and up. I would definitely recommend this service to my friends and family.
Date of experience: April 22, 2018
Amazing! I was looking for tickets for so long and there were all sold out! The corporation, the service and of course the concert were all amazing! Thank you so so much! I will definitely choose you again!
Date of experience: November 29, 2016
I was able to purchase tickets for this event that my friends and I wanted to go to. We were lucky that we were able to get the tickets through this site because the pre sale for the show sold out pretty quickly.
Date of experience: September 19, 2018
Order *******
We had a good day out and ended up with a victory.
I will definitely be looking to book again. When there are tickets available for manchester utd vs liverpool on december 13th would you be able to let me know? I will be on a trip and be returning on the 10th december.
Many thanks once again
Regards
Darren
Date of experience: October 9, 2014
My husband was looking forward so much to watching Tottenham vs Southampton, so I booked the tickets in advance and got them 4 days before the match. We had such a lovely time, good seats and all. I just went back to this website and booked tickets for the Hotspurs' upcoming match against Liverpool on the 30th.
Date of experience: March 24, 2014
Online Ticket Express made it incredibly fast and easy to secure Eagles tickets. Prices were much more affordable than those I saw on Ticketmaster! Great site! LOVE to attend concerts, (I'm just an old hippie!), and will surely use Online Ticket Express before I ever use Ticketmaster again! THANK YOU!
Date of experience: September 16, 2019
Quick and easy. So far so good hoping everything works out. I've never use online ticket express before online. I'm hoping everything works out. Very quick and easy. If everything works out I would be willing to use them again if not I never will ever use them again. But then again I might not use them again if I have to put in 100 words just to verify that I'm happy. This seems to be a little ridiculous.
Date of experience: November 5, 2018
Sold Out Events!
I like the availability of sold out events. But I checked the price of my tickets the day of the event and discovered that the prices high more than when I bought my tickets a week before. That said, I like Onlineticketexpress.
Date of experience: July 20, 2014
If I had realized that the price of the tickets was higher than the actual price of the seat I would've gone straight to the venue. Which I thought I was on their sight. The ticket price was almost double. Rip Off. The site itself was easy to use.
Date of experience: April 23, 2019
Purchased Copa Del Rey tickets from the website, paid a huge some for the tickets. They did deliver the the ticket, however not the seats the online support or the phone support had indicated that we would get. The catagorization on the website doesn't make sense, VIP Gold and Platinum, doesn't mean much! I bought the VIP Platinum tickets and ended setting in the corner of the field at an angle that is very hard to watch the game from... Very bad seats compared to what was explained, ruining the entire experience.
Date of experience: March 11, 2013
The guy I talked to was Doniminique (Hope I spelled his name correct) but he was patient with me. I was being very picky about my seating and he gave me some good advice on seating at a cheaper price.
Date of experience: March 29, 2019
Oh my gooooood, We bought 5 tickets each of 400 EUROS (!) and only 4 came, 2 of those were real and 2 of those were worth 30 euros each... I am thinking now what to do? Where Can i Sew them? We went to prague match starts in about 2 hours and we dont have tickets.! Someone help?
Date of experience: August 30, 2013
The site is easy to use. The tix seems like a good price. I wish the $59.99 service fee PER ticket was noted somewhere earlier in the process (and why is there that fee and a $7.95 download fee?) It seems like the sellers are double-dipping? I am excited for thematch though. Overall happy with the website (other sites... read more
Date of experience: June 3, 2018
We ordererd three tickets for the Arsenal vs Reading match on 30th March in advance and paid around 414,- EUR.
When being in London we got an email that they could not provide us with the tickets as the provider failed to deliver them to our hotel.
Since then we are trying to get the money back and - being lawyer by myself - already have considered legal action against this "company".
Keep away from thinking of doing business with them!
Michael
Date of experience: May 2, 2013
They will not deliver your tickets to you. I bought 4 tickets to a premier League match for 4*170 £ - cat 1. When I arrived at London the Company had delivered cat. 3 tickets in the away section. Listprice 35 £. I have tried to get a refund, but every time I phone them they promise that they will get back to me, but they never do. You will get tired of phoning them before they do and you will never get any promised refund. F... OTE
Date of experience: August 15, 2012
Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!
