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    Online Ticket Express

Online Ticket Express

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Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 8th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
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3
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How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Date of experience: 10/29/19
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Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Date of experience: 8/6/21
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Reviews (877)

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customer service (39) purchase tickets (33)
Thumbnail of user tomr63
2 reviews
1 helpful vote
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July 4th, 2014

We are travel agency RubensTour we cooperate with Onlineticketexpress in the last three years.
The Website is Safe and Easy and Professional, they have many tour operators working with them.
Last tickets we bought from them was for the World Cup in Brazil and it was like we expect.
We never heard about any complain form our clients, we all the time receiving the tickets in time.
We recommend to all travel agency go and buy with Onlineticketexpress!

Date of experience: July 4, 2014

Thumbnail of user bryend
GB
1 review
0 helpful votes
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May 21st, 2015

I bought 2 tickets from Onlineticketexpress for the game Manchester United vs Arsenal in Cat 1 Diamond i paid £300 but i received excellent seats, John the representative gave me season cards and ask to collect them after the game i was little bit nervous from this action but it was fine no worries.

Thanks for the good service!

Date of experience: May 21, 2015

Thumbnail of user leticiab14
Georgia
1 review
0 helpful votes
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January 30th, 2019

I stumbled upon this site while looking to buy tickets for Kinky Boots. I am not allowed to use my credit card (husband has banned me heheheh) so the PayPal option was desireable. The transaction was fast and easy
Best if all my tickets wete 50% less than the main ticket office. Play was fantastic btw... go!

Date of experience: January 29, 2019

Thumbnail of user mabad1
GB
1 review
0 helpful votes
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July 25th, 2016

I recently purchased from OnlineTicketExpress Seats and to be honest, was a little worried due to some reviews I have read, but I'm glad I still purchased from them! I placed my order over the phone and it only took about 5 minutes and I received my tickets about 2 minutes afterwards. Everything was smooth sailing when I arrived and had a blast at the game!

Date of experience: July 24, 2016

Thumbnail of user carloss55
Spain
1 review
0 helpful votes
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December 16th, 2015

This is not my first time, and not even my last using this service. I'm from Spain and I'm a big fan of Barcelona, so I wanted to see them outside of the Camp Nou. I've choose a match in Germany versus Leverkusen. The price was A-MAZING, so I had to purchase them. We got the best seats in the category we ordered and I got them by post very fast, so I'm glad I choose them. My friends got their tickets from another company and they got them in a wrong stand. OnlineTicketExpress has been always the best option for me.

Date of experience: December 16, 2015

Thumbnail of user amandad10
California
1 review
0 helpful votes
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June 16th, 2012

Faithful Tickets Seller

Both my husband and I are proud supporters of Swansea City. He recently came across Online Ticket Express and made an account there. However, he never used the account because he had doubts about online ticket sellers.

I recently used his account and purchased 2 tickets for the Swansea City vs. Wolves match for my husband and I. My husband and I had a great time watching that heart stopping match. Swansea sent a blitz of goals towards the Wolves and got our hearts racing.

Although it was a tie in the end, the adrenaline rushing through our veins and the electrifying atmosphere made it an exceptional match to watch. Thank you Online Ticket Express for the match. You have restored my husband's faith in online ticket sellers. Actually, only in you.

Amanda Derlap - London

Date of experience: June 16, 2012

Thumbnail of user angelak194
Germany
1 review
2 helpful votes
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May 13th, 2019

Got FC Bayern- Liverpool Tickets. Day before the match they sent an email, that they have no Tickets! Had to get new tickets the day before the match (obviously much more expensive). After 2 month the money was still not refunded, sent 3 emails, no reply. Terrible customer service: hotline - no answer ever, either leave a message on the answering machine (call was never returned) or get kicked out. Looks like a scam to me- DO GO FOR NOT RISK!

Date of experience: May 13, 2019

Thumbnail of user denisr36
India
1 review
0 helpful votes
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September 16th, 2018

I'm from Argentina, so english is not my native language, but the website is super easy to navegate.
Even when I have to confirm the purchase with the credit card bank, it was super fast, not like I'm use to

Date of experience: September 15, 2018

Thumbnail of user billg29
New York
1 review
1 helpful vote
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August 24th, 2014

I was extremely happy that the 40th birthday present brought for my wife and kids was gonna be Barca v Elche, got to the stadium got in, had truly amazing seats, and the best birthday present ever, appreciation to the company onlineticketexpress, not sure what people expect as the tickets are not ready available to purchase direct from stadium, would recommend and use again, but anyone thinking they are getting something for nothing, well your not! Fabulous

Tip for consumers:
“Fabulous Onlineticketexpress"

Service
Value
Shipping
Returns
Quality

Date of experience: August 24, 2014

Thumbnail of user massimoc
Italy
1 review
1 helpful vote
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March 16th, 2012

Anxiety terrible, customers service very poor
The match was at 7.45 PM. When I thought I had lost all hope, the day of the match, at 5.30 pm I finally got the
Tickets in hotel, but not the ones I bought.
On web site there were three categories of tickets:
Category 1,2 and Vip Gold. Website guarantees delivery of tickets
Purchased or superior (NOT INFERIOR!). I received tickets of 2^ categopries behind the goal at the price of Vip Gold!
ALSO they applicated change 1 pounds - 1,49 euro!
How did they change? If £1 corresponds to 1,2049 euros, £ 916 correspond to
€ 1103. 65. I did pay 300 euros more.
I must admit, however, that in the end, with onlineticketexpress, I managed to watch the match of champions leage seemed impossible to get tickets of Chelsea -Naples
Max

Date of experience: March 16, 2012

Thumbnail of user muhamadh
Spain
2 reviews
1 helpful vote
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May 25th, 2015

Hello!
Thank you for the opportunity to visit the FCB game! Willing to come back for the next Spanish League season! Great service sending me electronic tickets to my email.
Will use your service next year!

Date of experience: May 25, 2015

Thumbnail of user mariar191
Hong Kong
1 review
0 helpful votes
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January 20th, 2018

I normally do not purchase tickets from 3rd party services, but I am fortunate to have found OnlineTicketExpress tickets. I received my tickets within days of my purchase. Thanks for making my birthday gift to myself so easy!

Date of experience: January 18, 2018

Thumbnail of user justynkab
Ireland
1 review
3 helpful votes
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March 3rd, 2010

www.onlineticketexpress.com - NEVER EVER AGAIN!
I bought 2 football tickets for Atletico de Madrid vs. FC Barcelona
I paid 377.00 euro for seats "CATEGORY 1 in Away section with Barcelona Fans" (as per description on the website). I have got tickets in the worst section - CATEGORY 4 (NOT even away section which was next sector)! Price on the ticket was 60 euro NOT 188!
Tickets should be delivered 3-5 days before the event (as per email with confirmation) - finally they delivered the tickets 1 day before and nobody answered the phones!
When I asked to speak to a manager, customer service agent declined and said he had given me all the info I could use. He was unprofessional, unpleasant, terrible and completely useless! Unfortunately I didn't check reviews before I bought the tickets :(.
They are THIEVES and should be in prison!

Date of experience: March 3, 2010

Thumbnail of user mikem1895
GB
1 review
14 helpful votes
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April 7th, 2020

Booked two for Center Court Wimbledon 2020 on a specific day - over 2500. As I am not always available to attend events I rang first to ask about cancellations and refunds. The lady just said the event would NEVER be cancelled but if play was postponed for weather I may have to turn up the next day to see the games. Well as we all know Wimbledon was cancelled due to Covid-19. They have tried to say it is NOT cancelled but only postponed until 2021. I guess we will have two Wimbledons next year. Anyway, due to the extreme circumstances and out of the goodness of their hearts they are will to refund 30% of the money - a nice little earner for NOTHING - about 1700! The other option is tickets for 2021, which I will not be available for. These people may be okay when all goes well, quick and easy, but if you hit a problem there is only one loser and it's not them.

Date of experience: April 7, 2020

Thumbnail of user ellisl4
Netherlands
1 review
0 helpful votes
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September 9th, 2016

There was good communication about what was happening and then the tickets arrived in good time.

Having not used the service before, we were worried that the tickets were dodgy, but OnlineTicketExpress weren't -

We will use the service again.

Date of experience: September 9, 2016

Thumbnail of user johnh317
GB
1 review
0 helpful votes
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May 7th, 2015

We paid lot of money to see the game in torino Juventus vs Real Madrid but we are not regret, Onlineticketexpress done very good job i really need to say we was little bit concerned but they have amazing traffic department, the tickets delivered in time and seat was very best ones no complain, i traveled all time will see you next time.

Date of experience: May 7, 2015

Thumbnail of user ropede
Illinois
1 review
1 helpful vote
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March 28th, 2019

Decent website but needs better interface for checkout and better understanding of the difference in seats in the Garden section. Theyre all marked Garden but have very different prices. Decent website but needs better interface for checkout and better understanding of the difference in seats in the Garden section. Theyre all marked Garden but have very different prices.

Date of experience: March 28, 2019

Thumbnail of user jordank64
Germany
1 review
0 helpful votes
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May 6th, 2018

Easy to understand how to do this. More simple then I thought it would be. Looking forward to making memories with my friends on Saturday, May 26 at Olimpiyskiy National Sports Complex in Kiev, Ukraine with 70,000 fans to enjoy Champions League final.

Date of experience: May 6, 2018

Thumbnail of user paulal22
GB
1 review
1 helpful vote
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June 4th, 2015

I received the tickets i order for the France Open to my email one day after i complete the purchase.
It was E-Tickets they send to my email, we print them and want to see the game of Nadal.
Very good experience, thanks Onlieticketexpress will recommend

Date of experience: June 4, 2015

Thumbnail of user roberta154
Israel
1 review
2 helpful votes
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May 25th, 2015

My girlfriend and I were very weary to purchase tickets but we found onlineticketexpress on the internet and it was so easy and most important safe to buy, we traveled to London to watch Arsenal playing it was great experience, thanks.

Date of experience: May 25, 2015

Thumbnail of user lewish1
Viet Nam
1 review
1 helpful vote
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February 3rd, 2012

I had a pleasant experience with onlineticketexpress.com. I bought four tickets from onlineticketexpress.com of Wolver Hampton Vs Chelsea match which was held on January 2,2012. I was searching online for a trustful source of online ticket and I found onlineticketexpress.com as an old and reliable company and seemed to be reliable to buy ticket from them. So I ordered four tickets from them, each of the ticket was £226.00. The order process is very easy there and their customer care agents are very much dedicated to their customers. I received my tickets without any problem. The ticket arrived to me on time as the promised date of delivery. Good customer service and the tickets were real and fully functional.

Date of experience: February 3, 2012

Thumbnail of user patrickt44
Switzerland
1 review
3 helpful votes
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March 1st, 2016

This is the worst ticket shop I have ever expierenced. I brought 2 tickets for Juve - Inter 4 weeks in advance of the game, but they were not able to deliver the tickets. After unanswered e-mail and a lot of phone calls, I was assured that the ticket will soon be delivered. But only one day before the game, they told me that they could not not deliver. I already travelled to Turin and couldn't find any other ticket and therefore missed the game, but had a lot of expenses.

Never buy here!

Date of experience: March 1, 2016

Thumbnail of user gustavog10
RU
1 review
0 helpful votes
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September 4th, 2015

Bought 4 tickets for U2 played last 4 of the current month, amazing time and good understanding whit the company who is running onlineticketexpres.com website. We get the tickets at our hotel 24h before the event. Good price and good attention, Thanks!
Gabriela

Date of experience: September 4, 2015

Thumbnail of user chloef2
Germany
1 review
0 helpful votes
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March 24th, 2014

Great Match last night! Bravo, Messi! I am still in Spain, where I am staying until the end of April, so I booked two tickets for each match, yesterday’s and the re-match on the 16th. I’m still excited - and so happy I booked through them, as they delivered the tickets to where I am staying in time. Also, the seats were exactly as booked and payment was easy. Will see when they send me the tickets for the next match. Cheers!

Date of experience: March 24, 2014

Thumbnail of user michaelc231
Utah
1 review
0 helpful votes
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November 26th, 2015

Finally, I got to the see El Clásico for the first time in my life! I got my tickets from OnlineTicketExpress and had no problems at all. I got an excellent service and the people the costumer treatment was over the top. It’s good to know that there is a good football ticket website that I can trust. And in a occasion like this, I wanted the best service and I got exactly what I expected. Highly recommended.

Date of experience: November 26, 2015

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Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

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Richard D.

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