• Online Ticket Express

Online Ticket Express

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Overview

Online Ticket Express has a rating of 4.2 stars from 877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Online Ticket Express most frequently mention great experience, customer service, and purchase tickets. Online Ticket Express ranks 9th among Tickets sites.

  • Service
    21
  • Value
    21
  • Shipping
    20
  • Returns
    17
  • Quality
    21
3
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How would you rate Online Ticket Express?
Top Positive Review

“Site was easy”

Olga M.
10/30/19

Site was easy to navigate. Would prefer to see the handling charges upfront but all ticket sites hide this "unsightly" detail. Also, charging for email delivery is a joke. The transmission costs you nothing.

Top Critical Review

“Fraud! Still waiting for refund”

Gijs S.
8/6/21

Tickets for my football match Northern Ireland vs Netherlands on 16-11-2019 were cancelled on Thursday 14-11-2019 17:31. They told me I would receive the refund of my tickets (€548,-), but that it can take up to 30 working days, according to our T&C. Now already 1,5 years, and more than 30 reminders later, I still didn't receive any money back. This really feels like fraud, so my advise to anyone, don't buy anything from these guys!

Reviews (877)

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customer service (39) purchase tickets (33)
Thumbnail of user shannt
France
1 review
0 helpful votes
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May 6th, 2018

It was helpful, kind, understanding, patient, helpful, and very accommodating. I found that of all the ticket places I called your price was lowest. Thanks for give me oppotunity to take tickets of "Madrid v Liverpool final match

Thumbnail of user marys104
Kansas
1 review
2 helpful votes
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November 13th, 2013

No communication. Was promised delivery of tickets 3 to 5 days in advance. They arrived 2 days in advance. I had already contacted them at least 10 times with no response. Finally cancelled the tickets and purchased new ones at 50% of the price. They billed me anyway. They are a scam. Wish I had read the reviews first.

Thumbnail of user thomasa71
Moldova (Republic of)
1 review
0 helpful votes
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July 31st, 2016

I found Very Fast and Good Customer Service from onlineticketexpress.com when i was dealing with this company. They are very much professional with their service. I got my tickets at my hotel room and on the promised date of delivery. I found their ticket booking system is easier than any other sites and they are very responsive. They provided me the ticket before three days of the match kicked off. After experiencing with their service

Thumbnail of user steveb15
United Kingdom of Great Britain and Northern Ireland
1 review
2 helpful votes
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February 28th, 2011

These people are nothing short of common criminals I bought 2 off Tickets for the England France game on Saturday, after endless promises of delivery I was told that as above they would be available from near the box office at 3 to 5 pm. There is no contact available to claim back the monies i am owed because they do not wish to talk, please do as I have and report it to the fraud office and the trading standards, it is more than likeley money laundering or the such like. All i hope is that the person responsible suffers greatly but im sure he is laughing at us all for being so trusting, he is nothing more than low life scum who belongs in the gutter with the rest of the $#*!. I wish him all the very very worst health and may illness strike him blind.

Thumbnail of user rogera9
Germany
1 review
2 helpful votes
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February 12th, 2014

Recently, my wife surprised with me with wondeful seats at the Chelsea vs Man UTD match, which she bought on onlineticketexpress.com. When I found the tickets in our letterbox I spoiled the surprise a bit, but I really loved it! I saw you have all sorts of venues in addition to sports on your website, so I will surprise her too when her birthday comes!

Thumbnail of user amyrach
United Kingdom of Great Britain and Northern Ireland
2 reviews
1 helpful vote
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April 29th, 2016

Bought 5 tickets for the Cubs game for a group of mine and the pricing was really cheap. There are some good deals on the site for Cubs games as pricing is lower than face value. Definitely check out OnlineTicketExpress.com.

Thumbnail of user jesusg15
Spain
1 review
0 helpful votes
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October 13th, 2015

We really enjoyed the last game of Bayer in Barcelona. We were my wife, my 2 kids and myself. We got the e-tickets immediately, fast and easy for us, given the fact that we don't usually buy by internet, but this time was the most convenient choice. Great experience and great to see Barça recover from losing in only two minutes. Wow.

Thumbnail of user bobbieb15
Mexico
1 review
0 helpful votes
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September 2nd, 2015

Last month I ordered 5 tickets at OnlineTicketsexpress website to assist the mach Liverpool vs West Ham United, played on 29/08/15. Was a surprise for me to have the tickets in the reception of the Hotel I told them. I will follow this website. Thanks!
Bobbie

Thumbnail of user joshuam85
Ukraine
1 review
1 helpful vote
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April 7th, 2016

I recommend OnlineTicketExpress.com
Booking ticket from this website is very clear and easy.
The tickets I ordered arrived a week before the game, seats were according to my invitation and Barca won!:-))))

Thumbnail of user pierrer1
Luxembourg
1 review
1 helpful vote
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March 19th, 2012

Don't use this. Please avoid. I can confirm it's a scam.
We ordered and paid for 2 tickets for the rugby game England v. Ireland on March 17,2012.
Organized a trip with the whole family to London.
Tickets were supposed to be delivered to the hotel.
Tickets never arrived.
We sent numerous e-mails, made many calls to all the numbers listed on the web site of onlineticketexpres. Com
We never received an answer to any of the e-mails or calls.
Dreadful experience.

Thumbnail of user sajze
Netherlands
1 review
0 helpful votes
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October 18th, 2016

Brilliant company always keep you up to date on when your tickets where arriving this was the first time using this company and will now use again and again. Thank you OnlineTicketExpress for a fantastic night.

Thumbnail of user weloves
India
2 reviews
0 helpful votes
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November 9th, 2017

My experience was all great. Don't have any text toMy expertise was all smart. I do not like paying most for tickets however they're a present. I hope that it's worthwhile however that's not your issue

Thumbnail of user pauld552
France
1 review
1 helpful vote
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April 24th, 2019

Rip off con artists with horrendous customer service. The purchasing process is geared towards ripping you off and then customer services will be rude and offensive. Companies like this should be outlawed.

Thumbnail of user lavernac1
Canada
1 review
0 helpful votes
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October 30th, 2019

Smooth, quick, and easy. It would be nice if your theatre display could zoom in to show where the rows are, but since it does at least show the starting and ending rows, I was still able to figure out where in the Main Floor row S is

Thumbnail of user aleksyb
Russian Federation
1 review
0 helpful votes
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November 10th, 2015

I was very impressed by this page that I've just discovered. No matter how popular the football match is, they got tickets for it and their prices are really competitive. For this reason, I decided I must try it and I have to say that every penny was worth it. Their delivery system is like a clock, and directly to my hotel in Valencia, so it was really confortable for me as the client. It was only my first time but it won't be the last. One of the best ticket agents out there, from my experience.

Thumbnail of user craigb74
Australia
2 reviews
2 helpful votes
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April 20th, 2017

The booking process on line was very easy to complete. My ticket was posted the next day and was exactly as advertised. I would not hesitate to use OnlineTicketExpress tickets again or to recommend them.

Thumbnail of user kevinb100
Washington
1 review
0 helpful votes
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July 26th, 2014

I really admire the promotions, the weekend discounts and the World Cup 2014 ticket mania they have set there. But I believe that with little improvement in the Traffic service, they earn even better reviews. I noticed that the Traffic service isn't as determined as seems their ticket selling department. Rest, everything was fine.

Thumbnail of user polardm
Viet Nam
1 review
1 helpful vote
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January 23rd, 2012

I ordered two tickets of Liverpool Vs Manchester United from onlineticketexpress.com by 456£. The match venue was Emirates Stadium, London, But i had to go from far cause i live in York so i went there someday ago & i also had some work there so i wanted to take part in both my work & in the Game that is why i purchased ticket from them. I got my ticket in my hotel room just before 2 day's before the match Kick off. I am totally pleased with their service cause i got which i ordered to them.

I think i will use Onlineticketexpress.com again

Thumbnail of user caoimhen
Ireland
1 review
0 helpful votes
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March 28th, 2020

This company is TERRIBLE!
I paid approx 250 for tickets for a match. Match has been postponed and I can't risk travelling until it is 100% safe with COVID19 as my sister is at risk.
I was hung up on twice when I called.
Refused to be given contact details no matter how many times I've asked.
Won't give me my money back as they're insisting the match will go ahead at some point.
Completely unfair as this is an extreme situation in which exceptions should be made.
They're are terrible to deal with and have no respect for their customers. I will be leaving bad reviews everywhere possible! I hope they go under after this as they are TERRIBLE!

Thumbnail of user ralasa
Florida
1 review
0 helpful votes
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November 8th, 2018

It's fine. Wish it had a quicker delivery date though. Wanted to have something "in hand" to use as a Christmas Gift. Will have to get creative I guess! Please send an Email confirmation that I can use.

Thumbnail of user scottc796
California
1 review
11 helpful votes
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January 30th, 2020

The website was very easy to use and did not contain too many pages to go through. The email confirmation was instantaneous and I received the online tickets by email within a few minutes of completing my purchase.

Thumbnail of user thelmar
United Kingdom of Great Britain and Northern Ireland
4 reviews
4 helpful votes
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February 27th, 2014

This site was recommended to me by a friend by saying: "The best site for getting tickets for any game, any time". It lived up to it's expectations because next week I'm going to see Tottenham v Cardiff.

Thumbnail of user donnib
Poland
1 review
0 helpful votes
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July 31st, 2016

Easy service and very easy checking system to find out when tickets were likely to arrive. I thought the booking fee was extremely high but decided to go with it anyway for the security offered. Would use OnlineTicketExpress again but only if it was impossible to get tickets from the original source due to the booking fee attached.

Thumbnail of user tingthim
Georgia
1 review
0 helpful votes
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May 7th, 2019

Will use ticket master ever again. Much faster and easier to use. Never had a problem with this site and ticket master customer service really needs to be improved hanging up on your customers is a great way to lose business

Thumbnail of user kristindb
California
1 review
1 helpful vote
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June 16th, 2016

After a big mix up with purchasing tickets I had someone help me majorly to get new tickets for a football game! OnlineTicketExpress.com was very easy and helpful website! So happy my nephew and I can enjoy our game!

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From the business

Online Ticket Express Guarantee the best tickets prices since 1994. Buy all football tickets with the best seats online. Secure Payment & Tracked Delivery!

Company Representative

Thumbnail of user richardd39
Richard D.

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