OpenTable

I've been using Open Table for a number of years now and had not used it for a while now, because of covid and rarely going out since 2020. I am very disappointed that now we feel free to go out to dinner and find all of the points we had accumulated were expired! Do you have any idea how long it took to try to get to the next reward level? We were almost there! They promise bigger rewards the longer you wait to use points, but then they take them away! I should have just used the $10 option, but who knew covid would happen? They should have suspended deleting points ~ they should have understood what we were all dealing with these last 2 years! Open Table, you s@@!

I have use the service almost 100 times to reserve. It works fine, sometimes the venue will call to confirm, usually no problem at all. On the other hand, I am unable to redeem the points. I live in a smaller city with only a few dozen restaurants on opentable and they accept reservations but do not allow users to redeem points or use gift certificates at any of those restaurants. I need to go to another city to redeem. It is even worse, as there are multiple steps and complications to redeem a certificates. 1) you must log on and request the certificate. 2) you must find the email response which might be in your spam folder 3) You must choose a restaurant which accepts the coupon, and 95% do not accept them 4) you must print out the coupon, and once you do it is only good at that restaurant and can not be changed. 5) I have not been able to use the coupon, but I hear that restaurants do not treat customers well when the coupon is used. UGH

I made a reservation through Open Table over a week in advance for a Valentines Day dinner. I received several confirmation requests from Open Table including a text. All of which I responded to positively. We arrived just prior to our reserved time only to find the restaurant had no idea we were coming. I had to resort to my smart phone to show the confirmation details from Open Table. To top it all off I receive an email from Open Table indicating we never showed for our reservation. And yes, I had already double checked the restaurant and the address. I will never use this service again.

We booked a date night off of "open table" because of the menu shown on "open table" and review. Once we arrived at the restaurant "Revue" the menu was nothing like it was shown on the open table website. So far off that we almost walked out. Opentable.com needs to be up to date or get off the internet. Everyone goes to the internet these days so this happening is absolutely ridiculous. I won't use this website again for reservations because I can't trust them now!

I used the app to schedule a reservation at the Olive Garden in Puyallup, Wa for myself and a few friends. The employees had never even heard of Opentable. After sometime the manager was able to get the issue straightened out but then they couldn't honor it because they were so busy. I had wait in line like the rest. If I have to call and verbally confirm a reservation then I may as well just not use the app and schedule it over the phone.