OpenTable

My husband and I went out for date night scheduled reservations on Open table. We double checked to make sure it was the correct location but it booked us for the wrong city. We went to the restaurant they told us it happens all the time. The restaurant was great and they worked us in but when my husband went back on his Open table account it had banned him cause it said we didn't make our reservation. Use another app. Open table sucks.

I received an email from OpenTable minutes after arriving at the restaurant confirming that we checked in. Hours later I get another email chastising me for not honoring my reservation. They gave me a guilt trip about the restaurant losing money, blah, blah. We were there! For some reason, this really pissed me off. When I called them out on it, they blamed the restaurant. It was OpenTable's fault. Get it together guys!

I purchased a $50.00 gift card as a Christmas gift and never received it. The purchase was made 5 days ago, and I have yet to hear back from my multiple attempts at contacting customer service. The payment was taken from my account immediately, and a receipt sent stating that they would be sending the gift card electronically. It has yet to happen. How long does it really take to send an ELECTRONIC GIFT CARD? I will be claiming a dispute against their fraudulent charges.
Thanks for nothing, Open Table!

I recently had a very bad experience at a restaurant so I completed the OpenTable online survey. OpenTable refused to post my review siting my review was in conflict with their legal agreement with the restaurants. I did not say anything horrible about the restaurant I just noted my own personal experience. I also complimented the restaurant in their efforts to correct their shortfall. I no longer trust OpenTable reviews, of any restaurant, as I personally feel that they are all skewed to a positive review of every establishment. I think it is sad that many people, myself included, make dining decisions on misrepresented reviews. I will no longer user their service.

I traveled to Seattle with my elderly parents last week. I made a reservation using Open Table for 6:00 at a restaurant on the water. After taking a rideshare to the restaurant from our hotel ($33 ride) we found that the restaurant was closed - and actually closes at 5:00. How does a "reservation company" make a reservation not knowing the restaurant's hours of operation? After scrambling around (on a Friday night) we found another place to eat. Very disappointing and unacceptable.

Open Table used to be so convenient, as with one click you could claim your $20 rewards card and use it anywhere. Now you get an electronic version, and you have to "activate" it for the specific restaurant you want to go to, so it takes planning. And it has to be done from a desktop. So spontaneity is out the door. But the CLINCHER is that only a fraction of the restaurants that you can book on Open Table now accept gift card. Open Table doesn't bother explaining that to customers, so you have to waste time muddling through it. Terrible transition to a new system, and they make the customer bear the burden. I'll book right through the restaurant where possible now.

On my very first ever visit to OpenTable, I attempted to book reservations at several high end New Orleans eateries: the restaurant was booked solid for that date; there were no tables for the time I specified; the restaurant's computer was down; etc.

I took me less than 10 minutes of that nonsense to pick up the phone and call each restaurant. Within 20 minutes I had booked with each restaurant on the date and at the time that I wanted.

That was my last experience with OpenTable. Over and done.

It works for reservations but the rewards points are useless! After years of faithful saving my points I finally got enough for $50 dining reward. Redeemed it, received an email with "BOOK NOW" link but when I tried to book via provided link it always says "Oops we experienced problems with activating your gift card". I tried multiple times for multiple restaurants with same results. Emailed and called customer service which of course were helpless and only redirecting you to same original BOOK NOW link. Disappointed!