OpenTable

I had a large-ish meeting/gathering planned, and we decided to try Dave and Buster's Arcade in Concord, CA. I was careful to make a reservation through the Dave and Buster's website, which took me to Open Table reservations. It was all a complete waste of time, since the hostess at Dave and Buster's had no idea who we were, and what I was talking about. "We don't have a hostess working tonight, so it is just open seating." And it was pretty full. You are making a phantom reservation that is a complete waste of time and has no bearing in this reality. Apparently, they don't know each other or, at least, do not know what the other is doing. Open Table needs to know that the business is NOT HONORING THE RESERVATION AT ALL! Why aren't they aware of this? Dave and Buster's are paying a fee to Open Table, but Open Table hasn't even bothered to follow up whether the business is using or honoring their service! You would think that would be important since that is their total purpose. What a total waste of time and effort. The reservation that you are making is a hoax, it is not real, not at all. Perhaps on another night it actual might matter, but the time I used it, it absolutely didn't. Call the business and get some information, because Open Table does not care enough to know that the person is just wasting their time and that their total product DOES NOT WORK..

I reserved a table at a nice restaurant for Mother's Day. I got confirmation of the time and that all was well. Then got a call the day before Mothers Day from the resultant stating Open Table was taking reservations even though they have been booked out for week. Now it was too late to get anything anywhere else.

I left a one-star review for a restaurant and it was never posted to their website.

In addition, when trying to contact support - there is NO human option. The chat bot forces you through a bunch of irrelevant questions with NO way to directly reach a human.

Received reward card (5000 points) for $25 which came with NO instructions, declined 1st time, called and was told to wait 30-days which I did, declined again. Will book direct from now on. Not worth the hassle.

I had the privilege to attend a wild game and Wild Turkey bourbon pairing dinner Thursday night at Cioppinos in the strip district! The food was absolutely amazing above all my expectations. The menu included rabbit, duck and elk made two ways followed by the perfect desert of pastry with ice cream that they make in house! Delicious! The service was just as wonderful! I can't wait to see what Cioppinos does for the next dinner pairing!

Don' t rely on Open Table! More times than not I failed to get a reservation thru Open tabe and called the restaurant just to get the date and time slot I wanted. Those places that do not answer a phone to take reservations, well...if that is how little they value my patronage, I don't want to support their business. Aba here in Austin a prime example.

The restaurant website takes me to Open Table and I make a reservation on my computer. It shows up on my calendar, but not on my phone app. I modify a reservation and I get a text with the updated info, but the calendar stays the same. I log in on my computer and no reservations show up. There is some history on the app and web account, but I don't think it is all of them. Every attempt to reach a human to see if I have a second account by accident is met with a cycle of auto responses that never end in a human or an answer. I am done with Open Table. If a restaurant will not take my direct reservation I do not want to give them my business

Did not seek out OpenTable, the restaurant's reservation link hooked to it.
No text confirmation showed up, went to opentable site to verify the reservation, the chat bot went into a dead loop, never could get a live person.