OpenTable

I had used Open table years ago and never had any problems. Recently I went back to using them and what a mistake. I've had 2 reservations not show up, one of which was a bonus point of ******* points as they indicated. Sent their support an email about it. The first response was for me to take a picture of my itemized receipt--who does that. Okay I sent my signed reveipt copy. Their response was oh the restaurant cancelled my reservation, but they would credit my account 100 points. That in itself was so much bull. This is a five star restaurant, reservations required, if they cancelled my teservation, I would not have gotten a seat. Lesson learned- things change. Open table is not what it used to be and not a business that stands by their word or reputation.

We dined recently at Gerards in Leihana, Maui.
What a disappointment! This was supposed to be an upmarket French restaurant and it was very expensive.
The waiter did not bother to introduce himself and when asked could we just start with the first course he said no we needed to commit to everything because some of the dishes took over an hour to cook.
This was not evident as the meal progressed -most of our food was pre cooked or out of a can -it was no more French than I am.
The restaurant had once been quite stately but was decidedly jaded and the whole atmosphere and ambiance was stuck in the 1960's. Gerard is stuck in a time warp but suffering from delusions of grandeur -we love dining out but this was the worst meal we have had in Hawaii and we visit Hawaii from New Zealand every year -so Gerards get a grip your restaurant and pricing is daylight robbery quite frankly you are not cool!
Judi Davidson

Don't waste your money. OT Gift Certificates are useless! I got one for $120 for a friend as a birthday present and when she tried to use it, she was treated as a fraud. It was very embarrassing for her at the moment, in front of friends and families, and embarrassing for me when she gave it back to me. Still fighting with customer server for a refund. They proposed to give me another gift cert and when I refused they proposed to add another $20. How can $20 pretend to compensate for such wrong doing?!

Not at all easy to cancel a reservation. And most times when they show no availability for a certain time slot, I call directly the restaurant and have no problems getting a table. They are a useless waste of time for the customer

The dining cheque was taken away and was replaced with amazon or dining gift cheque that is no good to the least. The Amazon check is valued only at 50 cents per 100 points which is way below from the 1 dollar per 100 points before. Where did the other half go? They charge the restaurant same fees... Dining cheque is so limited on choices and very unflexible. A classic case of they get you in and once youre there they rip it off. Not so good practice for loyal users.

The site is frequently down, that is, you can't use it to make reservations because it is so slow (mobile). Sometimes I have found that it lists only a few restaurants despite the fact that there are many available. Today in listing "Neighborhoods" to search by, it did not list a popular neighborhood in Boston, yet in searching by "Name" many restaurants were available for that date and time in that "missing neighborhood." The last year or so, with updates, etc. Open Table's mobile site has gone from friendly and usable to unreliable and inaccurate. Owners, restauranteurs, are you listening? If you are, let us know that you are. And find some better software engineers.