OpenTable

Incredible! I have used this easy-to-use website satisfactorally many times only to be put down tonight! This is what I was emailed: "Your table for 5 at Bar Italia will be ready on Sunday, January 8,2012 at 11:00 PM. The reservation is held under:... Be sure to check in with the maitre d' when you arrive." Surprisingly, I arrived at the restaurant and it was closed, totally closed, chairs on top of tables and nobody there. Imagine, at 11pm, ended top in a diner thanks to them!

What is this? I tried looking for a complaint or review tab in their site and there isn't any! Let's see if they answer my email complaining!

With there new "improved' reward program I activated a 2000 point dining reward for a reservation at Piatanzi (which I love). My 2000 points immediately disappeared. I was told that I would receive an email connecting me to a $10 gift card. No such email came.

Open Table was once a great program then a couple of years ago they changed to a new rewards system that few of their restaraunts participated in & began screwing up the actual reservations, usually dates. Now they have made it worse-far worse.

They are ok for placing reservations (though calling the restaurant is easier if it is local) but don't regard the reward system as anything but a scam.

Booked a table through OT and later the restaurant called to cancel the reservation. Next, I got a rude email from OT teaching me manners and cancellation policies. I tried to answer/explain (probably nobody read my comment) and got another email from OT informing me that this time they will erase my bad record but won't happen next time.
It was the third time in 8 months (about 50% of the time) that a restaurant was canceling my reservation.

I use opentable pretty frequently and have never had an issue. As someone who lives in metropolitan area where EVERYTHING is always packed opentable can be a real lifesaver. I will say the one downfall is that you have to make your reservation pretty far in advance if you aren't looking to eat early or late. I like to eat late, so I'm usually in luck! Overall I find this to be a great tool with an easy to use application interface.

I'm in Canada and accumulated about 5,000 points. After jumping through a bunch of hoops I turned them into dining points. Then I tried to find a restaurant in the Vancouver area that accepts the dining points. Every one I selected was not participating. I contacted opentable to find out that they don't offer a filter in the search to find participating restaurants. After opening about 50 and getting the same message "this restuarant does not participate in the dining rewards program", I gave up. So in effect, using opentable has absolutely no benefit to me. I have removed the app and will no longer use this garbage.

Food and service were great. This review gets a 1 star due to the fact that valet broke our tail light and will not replace. We have emailed, called, left voicemails and contacted them on social media. The tail light is over $400 that was broken by their mandatory valet parking. Corporate has done nothing and does not seem to care at all. This was a family night with a tab over $3k. Will not be spending another dime at any of Landry's restaurants.

We've been going to The Fish Company for years now and have really enjoyed their fresh seafood.
But there's a new Sheriff in town and he's making sure you don't get too much of a good thing. He's going to charge you if you want more than two (2) wedges of lemon with your meal. And, for those of us who can't eat Saltines, he's going going to charge you $2.00 for a small basket of Captain's Crackers "because they're too expensive".
Methinks the bottom line has bottomed out! Come on Sheriff, is it really worth losing customers over lemon wedges and crackers?
Until then it's BYOL (bring your own lemon) and your box of Captain's Crackers.

I have used opentable quite a bit and have been generally happy with the service provided. I often find that opentable tells me no tables are open, but can call the restaurant and get a table anyway - so I am not sure it is really that great, all things considered.

I recently had an experience which has made me vow not to use opentable ever again. I live in New York City and "missed" a reservation the night the storm hit. Opentable sent me an obnoxious email asking what happened and threatening to cancel my account if the behaviour continued. I couldn't have been more offended - the worst storm potentially ever to hit the East Coast hit New York and I was being dinged and threatened because I didn't show up at a restaurant.
Further, Opentable doesn't even have a "contact us" section of their website with a phone number or even an email address. The company is clearly not about the consumer - it is about making money. I won't use a company like this ever again.