OpticsPlanet

Ordered a product that was shown to be in stock and Checking Availability showed it would ship in 23 - 32 days. Different colors of the same product were all on backorder. A couple of days after the order was placed it changed to 100 plus days. I understand that things happen. I could wait. 45 days later, it shows shipping to be delayed for over 250 days from when it was ordered.

I got on the site and found another configuration that again showed in stock and shipping in 23-32 days. A different color on backorder but not the one being ordered. So I place the order. The next day this new order shows shipping over 200 days as well now.

Well, I go back to the item on the site and it is still showing that it is in stock and shipping in 23-32 days. It is not backordered or nothing stating that shipping will be delayed.

So I reach out to Customer Service. Just wanting to understand what happened. And to let them know that something may be broken. Yes I am frustrated. I explain the situation. The Agents gives me the song and dance that the manufacturer is behind. I explain that my complaint has nothing to do with that. It has to do with the Bait and Switch of telling me and other people right at this very moment that you can ship in 23-32 days when you cannot. AGent did what he was trained to do and towed the company line. Etc...

However, it did not resolve anything. I am sure this Agents leadership at Optics Planet has no interest in knowing that they are either misrepresenting themselves (nice way of saying lying) or a system is broken and not updating correctly (assuming they have integrity).

Due to the Agent not offering to pass on info, or unable to offer any solution as my complaint was the misrepresentation. The culture there is for the Customer Service people to just be a barrier between the customers and leadership. So just shut up and give us your money.

4 months waiting for 9mm but they are still selling it on the website will not buy anything from this place again.

Worse online experience ever.
Buyers beware.
Took forever and never received my item.
Would not recommend.

No customer service. So I'm returning everything. Cant stand there lack of communication and horrible auto-generate emails.

Online says it have the item in stock order been a month now keep changing shipping date won't recommend

One star is way too generous for this company should be zero stars bad shipping bad products bad costumer service they should close there doors

OpticsPlanet needed 2 and a half weeks to SHIP my 'in-stock' item. Midway USA had it TO ME in 4 days (including weekend).

Your shipping is horrible. It took 15 days to reach me. From Indiana to Massachusetts. Stop using USPS an use UPS OR FEDERAL EXPRESS.

Cancelled my order due to some ridiculous company policy even though all permits in order. Don't waste your time BUY ELSEWHERE

I purchased items on 4/22/21 and was told that one item would come in 5-7 weeks. I inquired by email starting on 6/8/21 since I can not call them. They have responded over and over that they can not get ahold of their warehouse. Copies of their responses:
6/8/21:
Greetings from OpticsPlanet.com!

Thank you for contacting us on your order! I apologize for the inconvenience
And delay. The AGM Global Vision PVS-14 Multi-Purpose Night Vision
Monocular, Mil-Spec, Gen 3, White Phosphor, with Manual Gain, Black,
11P*******111 was not able to be shipped from our warehouse so this was
Drop shipped from our satellite warehouse. I have sent them over an email
Requesting an update and ETA. Once I receive a response, I will be able to
Follow back up via email. I appreciate your patience.

Please let us know if we can provide you with any further assistance. Have
A nice day!

Best regards,

6/15/21:
Greetings from OpticsPlanet.com!

Thank you for following up. I apologize for the inconvenience and delay. I
Have not yet received a response unfortunately. I have sent a follow up
Email requesting an update on this. If I do not receive a response, I will
Request my supervisor assist with getting a response or cancelling this
Order and trying to fill it elsewhere.

Once I do receive a response, I will be following back up with you via
Email.

Please let us know if we can provide you with any further assistance. Have
A nice day!

Best regards,

7/1/21:
Greetings from OpticsPlanet.com!

Thank you for contacting us on your order!

Unfortunately, we have not heard back from the warehouse. They are a bit
Delayed in getting orders out. I have reached out again to them to see if
They are able to give an answer on the status of the AGM Global Vision
PVS-14 Multi-Purpose Night Vision Monocular, Mil-Spec, Gen 3, White
Phosphor, with Manual Gain, Black, 11P*******111.

Once I hear back from them, I will update you via email.

Please let us know if we can provide you with any further assistance. Have
A great day!

Best regards,

7/13/21
Greetings from OpticsPlanet.com!
Thank you for contacting us on your order!

I do apologize for the inconvenience, however the warehouse that the product
Is being shipped from has not responded back to any of our inquiries about
The order.

I have forwarded the issue to another source to see if we can get an answer
On the order for you and they should be responding back to us by the end of
The week at the latest.

Even if I do not hear back I will update you accordingly via email on the
Status.

Please let us know if we can provide you with any further assistance. Have
A great day!

Best regards,