OpticsPlanet

If you are lucky, you can sometimes find a deal and have it shipped without issues. I have had multiple occasions where they list an item in stock that is not in stock. They don't fill backorders properly either. Often times if you contact customer service, they are not very honest.

Ordered 357 mag brass in November. Was "in stock " when Ordered. As of today expected delivery 9/2022. One email stated delivery 2/2022. As of today delivery 9/2022. For something that was in stock. Needless to say order has been canceled

This place... requires more patience than I have. My boyfriend ordered from here and said he received his order about a month or two later. I ordered at the end of November, received an email saying man items were being packed to ship on Dec 2nd and that I'd receive an email with tracking info shortly. As of Dec 18th that still hadn't been received. I called customer service (multiple times as it has a holding sound and hangs up after a certain amount of time) finally after about 1.5 hrs or so I did get the ring and was able to talk to someone. They offered to escalate the issue but as this was a Christmas gift I didn't have time to wait and it wouldn't have been received in time. The refund was quick (about 24-48 hrs) and customer service was friendly. If you order from here, just make sure you have time to wait. Sounds like most items aren't in stock and they are instead more of a "middle man."

I ordered a holster for an M&P 9, the full sized handgun, not the smaller Shield version. The website explicitly stated that the holster fit the M&P 9, so that's what I bought. Lo and behold, the holster arrived and was for the smaller Shield gun. There were options on the site for me to select the exact holster I needed, such as choosing the model of the gun, the material, etc., and still they sent me the wrong holster. I believe the holsters are made to order, so they had to have used the wrong gun mold to make my holster or it was a rush job. I was able to contact support and they told me to send it back for adjustments. I did just that, and I got it back a few weeks later, now fitted properly for my gun. The only issue I had afterwards was that they told me they would reimburse the shipping cost, but I was ignored for a long time until opening a new claim with them about it. I got my holster fixed and my shipping money back, but it was a hassle. Holster is good quality and affordable otherwise, so if they don't manage to mess up your order then you'll be happy with the product.

Order number ******* was placed the second week of January. The experience ted ship date continues to get pushed back.This is not the first time this has happened but will likely be my last.

I recently ordered scope rings, after a reasonable amount of time elapsed (2 weeks) I had corresponded. They basically rambled about being at a "satellite warehouse " and slight delay. Some more time went by and I corresponded again and met with another stalling rant. I still waited and without any explanation they just refunded my money back to pay pal. Extremely poor customer relations and terrible business practices. You suck optic planet! Don't buy anything from these people! Take that star off of there and shove it!

I've spent hundreds if not thousands with opticsplanet.com over the years. As of today, no more. Long story short, ordered a g17 zaffiri barrel on sale for $120. Checked out and paid in full for tax/shipping $134 with change only to be notified my barrel will ship in 2 to 3 weeks. Week and a half of waiting i receive a notice from PayPal i was just charged without my permission an additional $23. I'm done, avoid this company

I'm still waiting on an order from two years ago and when I tried to write a review on the product website stating that, Opticsplanet "denied" my review because it "wasn't about the product". That's insane. Horrible business.

Placed an order, and only then got notified that one of the items is out of stock and will be shipped in 11-23 business days. When talking to support, their attitude is like they are bothered by you. Will never buy anything from this site again, thankfully there are plenty of other options.