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GB
1 review
1 helpful vote
Follow Jamie G.
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I have purchased a lot of games and a subscription through Origin however I am unable to use these items because of launcher problems:

1. The launcher crashes on first load, every time.
2. the launcher pops up in front of other windows on my computer frequently for no reason, alt tabbing me out of games, this is unacceptable.
3. the report problem tool in the launcher does not work (ha!) so i cant report these items and have them fixed

So i am leaving a review for you lovely people so you can avoid spending hundreds of your hard earned pounds on an awful product that will leave you high and dry.

Date of experience: April 30, 2020
Canada
1 review
0 helpful votes
Follow J L.
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Additionally, even when it does work, it often makes games perform worse than it would otherwise.
I talked to four different tech support people and none of them had any idea of why games wouldn't launch, let alone how to fix it. The final one just gave up, pretended the problem was solved, and ended the call

Date of experience: November 14, 2020
Arizona
1 review
1 helpful vote
Follow Brianna I.
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DONT DO IT
May 26, 2017

I purchased Sim 3 and many expansion packs. The game rarely works and says I am missing download information. When I tried to get assistance from ORIGIN they sent me a link that lead to nothing -an error page. The 2nd time they were very RUDE! Don't waste your money or your time. Not sure how this company is still in business

Date of experience: May 26, 2017
Australia
3 reviews
2 helpful votes
Follow Tim B.
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Horrible Platform
November 29, 2020

Terrible platform that generally doesn't work at the best of times. Within the past two years I've had to repair the platform and re-download my games a dozen times due to a poorly built and non existent maintained platform. If you can avoid using Origin, DO SO (it will save you years of frustration)

Date of experience: November 29, 2020
California
1 review
7 helpful votes
Follow carter k.
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Of course origin is not great or not even good at all because the refund is $#*! cant do anything about that and that the company who owns this is also full of $#*! just cares about stealing money in a legal way. Basically everything about this is $#*!, no one is helping you, only goes straight to a bot because no one would want to work for a $#*! company. Don't even download this because it hogs all of your data and cant even play a game on it even when its not a game from origin. So terrible i hope it gets taken down soon.

Date of experience: April 13, 2020
Australia
1 review
2 helpful votes
Follow Todd T.
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Why are the download speeds from origin so appalling? I don't have this problem with any steam game I have downloaded. Try and do an update and it takes all day. If they didn't have FIFA or battlefield they wouldn't have any customers. Consumers are being forced to use their rubbish service.

Date of experience: May 16, 2017
Australia
1 review
4 helpful votes
Follow Jo K.
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Don't bother
November 15, 2017

Origin is the worst! I updated Sims 4 which took 4 hours, I then bought Sims 4 cats and dogs which also took 4 hours to download and install- by the time I went to play it, Origin had to update- which continued to crash. I. T had only just recently serviced my computer and I have no issues with any other games, browsing or downloads. I followed all the troubleshooting problems suggested on the Origin EA official website (including manually uninstalling 'Origin'), now it won't even re-download. I've had enough- You spend money on games you can't even play. Origin is impossible, especially for those who are not computer savvy. It should be simple to use and not require so much hassle.

Date of experience: November 15, 2017
Maryland
1 review
4 helpful votes
Follow logan m.
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Wont let me play any of my games without logging in to the online account- and wont let me log in to my online account! Only works 1 out of 10 times. Really frustrating. Useless. Adds nothing to my gaming experience. Inconvenient, and pointless additional login screens seem to be a trend these days as everyone tries to jump on the steam bandwagon. Guys. Just give it up.

Date of experience: July 18, 2020
North Macedonia
1 review
16 helpful votes
Follow A T.
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First time I am buying a game online, it hasn't been 24 hours I already regret opening an account with Origin. I couldn't believe that EA can make such a crappy platform. EA acts like they are untouchable and nothing can hurt them, but if they keep on like this even their most faithful fans will ditch them. Origin is offline all the time, crashing every 15 min, definitely stay away from Origin and EA.

Date of experience: April 14, 2020
California
1 review
1 helpful vote
Follow Origin S.
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Origin is a joke of a site and service. I would never use Origin if EA didn't force it on me. Every time I try to play a game tied to Origin, it says it needs to update, the update fails and their help online does nothing to fix the issue (which has been around for more than five years at this point). Crazy how I can use other game storefronts without any issue, yet Origin is still as broken and buggy as it was at launch.

Date of experience: January 19, 2022
Wisconsin
1 review
0 helpful votes
Follow Chelsea F.
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I have NEVER had a problem with Origin until recently. Firstly, I guess the only section of Sims I cannot pay on my Mac is the Star Wars expansion I purchased. Next I upgraded my gaming PC and I wasted so much time trying to download this s#!@ show just to be able to try the damn expansion. Needless to say it has been months and now that I finally found a site that will allow me to download Origin. I have had to update the thing multiple times just to open the launcher. (WAIT!) Nope, never mind it didn't install. Waste of time and now it feels like I have wasted money!

Date of experience: May 24, 2021
GB
1 review
4 helpful votes
Follow Denis H.
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Avoid using this platform. If you do use. Ensure you receive an email if you cancel your membership I have still continued to be charged over the last two months. I contacted the CS live chat and they informed me that they were unable to help as I hadn't contacted them within 7 days. If I'd clicked 'cancel membership' and was taken to the home page I'd assume it would have gone through!?! Very unhappy that they were 'not able' to refund.

Date of experience: July 25, 2020
Finland
1 review
0 helpful votes
Follow Ruu M.
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Doesn't work.
January 11, 2022

Keeps saying ''Your credentials are incorrect or have expired. Please try again or reset your password''. And when I try to reset my password it sends me empty emails. I have to contact the customer service everytime I want to log in. They've even resetted my whole account yet nothing changed. So annoying. Also tried to use another account to play, but of course it won't let me because I don't have the game code. There's no way I can play my games.

Date of experience: January 11, 2022
Canada
1 review
2 helpful votes
Follow Garry W.
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Poorly designed
May 3, 2021

You can't play your games offline. You need internet to access your games and THEN select offline mode. Why do I have to go through origin to play my games that do not require the internet? Very stupid choice. Constantly requires you update games before playing seemingly every other time you play, poorly designed, difficult to navigate when downloading. Would give 0 stars if possible.

Date of experience: May 3, 2021
1 review
3 helpful votes
Follow Jessica H.
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I could not play the game the night I paid for it due to servers being "temporarily unavailable." After receiving the message days later and consulting support, it was clear they knew they were having issues with Mac, yet I was still able to purchase a Mac product through the site. I was never able to play successfully even with customer support. It also brings up a weird bar on my display that was never there before. I was told "in the future" it will work better for Mac. My suggestion: wait till the future to sell it to me then.

Date of experience: June 28, 2019
Michigan
1 review
0 helpful votes
Follow Matthew S.
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Invites don't work, games don't download, terrible overlay that is incompatible with most its games, EA pass is good but it doesn't matter because you can barely play the games. Worst experience I've had with a launcher and EA does not care in the slightest.

Date of experience: February 10, 2022
Malta
1 review
2 helpful votes
Follow not s.
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Below 0 stars!
May 26, 2022

Bought a game about 3 months ago and started playing, i got bored and stopped. Yesterday i decided to log back in my account and started playing. Today i went back on and suddenly it kicked me out with no explanation! It said 'cannot log in without internet connection', but i had internet. I have just logged in to see no games in my library. 0/5 stars, very horrible customer service and very horrible help! And whatever the 'product code' is to 'access your game anytime, anywhere - even if you lose your disc' doesn't work as well! Very horrible engine do not recommend at all! A summary of what happened to me is my account got reset. My Wishlist, my icon, my games, even my achievements!

Date of experience: May 26, 2022
Idaho
1 review
0 helpful votes
Follow Nancy C.
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I purchased the Adsorption Foot Grinder marketed as a great Father's Day gift. The item was purchased 3 weeks before Father's Day and did not arrive until 3 days after Father's Day. When I opened the package, it was quite obvious that the product was not brand new. It was dirty and had been used before. I have requested it be returned for a full refund but have not heard back from them yet. I will not use them again.

Date of experience: June 27, 2020
Pennsylvania
1 review
3 helpful votes
Follow Colum S.
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The absolute worst "game client" if you can really call it that, that I have ever used. I've never been more frustrated trying to use a piece of software than I have with this, and I work in Information Technology. In all honesty, you'd probably have a better chance of finding a pirated copy of EA's games than using Origin. It never wants to work when you're not connected to the internet, and even when you are connected to the internet, there's always some kind of issue that prohibits you from simply playing a game. Not to mention the fact that it's nearly impossible to modify your games because EA has a bad opinion on modding games. Overall, I would never recommend that anyone use Origin, in fact I would recommend staying as far away from Origin. It's an absolute nightmare.

Date of experience: July 14, 2017
Colorado
1 review
0 helpful votes
Follow RISE S.
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Not recommended
September 15, 2020

So the only reason I have origin installed is because of spore and I chose to download spore on origin since it was cheaper than any other offer at the time and for that one task it does okay. In my experience this launcher is mediocre at best, It constantly crashes and its very limited. One of the most annoying things is that origin keeps on moving itself to my startup app list. I've disabled this feature in both windows and the launcher and It keeps on doing this and I have no idea why. This is super annoying and I don't have this same problem with any other launcher. In conclusion, don't use this launcher unless you want to save a couple bucks on EA games. In hindsight, I wish I would have just paid the 20$ on steam for spore and not have to deal with origin.

Date of experience: September 15, 2020

Overview

Origin has a rating of 1.4 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Origin most frequently mention customer service, epic games and multiple times. Origin ranks 929th among Games sites.

service
61
value
62
shipping
5
returns
48
quality
63