website thubmnail of Origin
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California
1 review
0 helpful votes
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I $#*!in got scammed
November 23, 2021

So I bought FIFA 21 on January and today I opened up origin just to find out I have no game in my libary I spent $60 I $#*!in want my money back. What $#*!es!

Date of experience: November 23, 2021
GB
1 review
0 helpful votes
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Sims
September 18, 2020

Thought i was buying a the discover university pack and they added a extra pack (Movie hangout stuff) and charged me an extra £10.00 what a con

Date of experience: September 18, 2020
North Carolina
1 review
5 helpful votes
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I hate origin
December 31, 2017

Literally i just wanna play sims idk why they make it so frickin hard. They're always mandatory updating and it glitches constantly i hate it.

Date of experience: December 31, 2017
Pennsylvania
1 review
0 helpful votes
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$#*!ing $#*!
September 3, 2021

Gahdam $#*! can't even support Ps4 controller. This a is the worst $#*!ing platform for PC I've ever seen!

Date of experience: September 3, 2021
GB
3 reviews
12 helpful votes
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I buy all my games from Origin! Wishing hoping that Origin losses its hold on digital downloads!

Date of experience: June 15, 2015
GB
2 reviews
0 helpful votes
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Diabolical
November 27, 2020

I have tried to remedy on going problems but to no avail, stay away they are useless, next is my last email with them, (cut and paste)
Hi Katey,

Thanks for getting in touch, its a step forward in the right direction hopefully!
OK, I have 2 phone lines at my property, 1 in the annex and 1 in the house. The annex is still running BT Internet, and the house is running Origin. They both use the same cable from the exchange to our house, then the cable splits, to both property's.
As Origin WiFi is so abysmal I have connected BT boosters to the annex Bt router, I am getting an average of 40gb from this at approx 20m from annex.
If I stand next to the Origin router with the same devices then I'm lucky to average at 10gb and constant drops, which is awesome when trying to watch TV programmes.
If it is true that all calls are recorded then if one was to go through the recorded transcripts of the sales person whom sold me Origin, it was clear that I was told Origin will beat or better BT! Oh! How wrong!.
I have had a chat with the tech team and tried different channels as suggested, and I have also checked the gb speed hard wired which is great, but this is 2020, everything is WiFi, phones, fridge, printer, TV, laptops, tumble dryer, etc, etc,
So I would just like what I was promised, nothing less! I was told I have the best you have, which I asked for, so, does this mean origin are not that great? Now if this is the case then fine, end my contract and let me go, but I'm not prepared to pay £400 odd pounds to leave the contract, when you are not supplying what your sales person has promised.
Its a bloody pain, but I can do reviews every week or so, I would rather not! I would like whats promised or let me go no strings attached.

Date of experience: November 27, 2020
Ohio
5 reviews
0 helpful votes
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Afschuwelijk!
April 21, 2024

Na de laatste patch werd het allemaal onveilig en eng. Maakt het de ontwikkelaars echt zo veel uit? Ik wil er niet op ingaan, de kwestie van het beleggen van geld wordt niet eens aan de orde gesteld! Afschuwelijk!

Date of experience: April 21, 2024
Hong Kong
1 review
0 helpful votes
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Bad. Just bad
February 25, 2022

Crashes every time. Crap website. Use steam. Origin is so bad. Fix it ea. It just wastes your time.

Date of experience: February 25, 2022
Texas
1 review
0 helpful votes
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OMG
July 30, 2021

ORGIN IS SO BAD JUST GET GAMES ON STEAM INSTEAD ALSO THEY ARE SO SLOW ABD ALWAYS BUGS OUT ON ME FOR SOME REASON. O JUST WANT TO PLAY BATTLEFRONT2

Date of experience: July 30, 2021
GB
1 review
2 helpful votes
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BEWARE, DO NOT BUY FROM ORIGIN/EA

Hi, I have no been in touch with Origin support for over three weeks. I initially downloaded and paid for a game that crashed my Macbook. I applied for a refund within 5 hours but the site failed to refund me. I have since been in touch 7 times only to be told that their "specialist team" is looking into why I was unable to be refunded within 5 hours of purchase. After my third attempt at getting any kind of help, Origin/EA charged my card without permission.

I have spoken to countless customer service operators including Ismail C (who ended the chat with me without being prompted to, telling me "have patience" even though I had not heard from your team for over 10 days), Divyam, Akash S., Yaman K. Ducky P. Sandeep C.

I raised my case for a refund immediately, it has been admitted by your team that the issue for the refund is your sites problem, I have spent over 5 hours trying to resolve this matter. The cases that I raised were closed without responding to me and finally, when I contacted Ismail C today, he told me I was not eligible for a refund because the 24 hours had passed. Ismail C was downright rude, disrespectful and disruptive.

After I provided the proof that your team has admitted that it is your fault and I have confirmation that my refund request is still open, Ismail simply said "OK". No apologies for lying to me and no help to resolve the matter what so ever. I can only call what Origin has done as fraud and a scam.

I have all the transcripts of my chats as well as the 5 cases I have opened.

I have tried to process a refund 11 times, all of which were within the 24h window. I have not launched the game since and I do not intend to as it nearly ruined my computer.

I will continue to try and process my refund and I intend to post everywhere so that others do not have to deal with the horrendous experience of dealing with Origin and EA.

Date of experience: May 2, 2020
Iowa
1 review
0 helpful votes
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$#*!.
May 2, 2022

When I Try To Download A Game It Won't Let Me Download It. This Should Not Be Happening. I Do Not Recommend This To Anyone.

Date of experience: May 2, 2022
Ohio
1 review
0 helpful votes
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GARBAGE
November 24, 2020

$#*!ING $#*!. $#*!ING $#*!. $#*!ING $#*!. $#*!ING $#*!. $#*!ING $#*!. $#*!ING $#*!. $#*!ING $#*!. $#*!ING $#*!. $#*!ING $#*!.
Seriously... $#*!s.

Date of experience: November 24, 2020
RU
17 reviews
11 helpful votes
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Отличный сайт
February 18, 2018

Никого не слушайте отличный сайт с играми!
Рекомендую всем!
Здесь можно найти всё что вам нужно!

Date of experience: February 16, 2018

Overview

Origin has a rating of 1.4 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Origin most frequently mention customer service, epic games and multiple times. Origin ranks 929th among Games sites.

service
61
value
62
shipping
5
returns
48
quality
63