website thubmnail of Origin
How would you rate Origin?
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Australia
1 review
2 helpful votes
Follow Rosie K.
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Atrocious
July 12, 2017

They are beyond a joke. There are rarely solutions to origin problems so I regularly have to uninstall and reinstall the program. Whenever there are updates the whole thing stops working. I miss the old days when EA games ran smoothly. Without origin.

Date of experience: July 12, 2017
Netherlands
2 reviews
10 helpful votes
Follow Jacco V.
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I bought a bundle of old games at a shop and got a code for origin.
So I downloaded the origin clinet which went very smoothly,
I redeemed the code and started downloading the game...

And everything broke down. Download is not working and the origin client is crashing.
I am just very happy that I bought some cheap old games. So it wasn't a big waste of money.

Date of experience: January 14, 2018
California
1 review
0 helpful votes
Follow Ziedler S.
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HORRIBLE! Soooo Sooooo bad. Anyone who gives more than 1 star is clueless sheep, ignore them. This is the worst! I will NEVER EVER buy EA again. Origin is a disaster. It's malware that EA forces you to install to play their games. Forget it EA. Go suck a fat one.

Date of experience: June 19, 2017
Australia
1 review
13 helpful votes
Follow Chris P.
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Useless, have multiple games purchased none of which I can run due to multiple errors. Only tech support is an overseas phone number, nothing online. Just don't care about their customers.

Date of experience: January 2, 2020
California
1 review
2 helpful votes
Follow Mike H.
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I hate this. Nothing works, and when it magically does work, it sucks so hard Hoover wants to study it to improve their vacuums. I imagine the EA workers who developed this took a look at other services like steam and epic and said "Yeah, lets do that, but make it $#*! like everything else we do." Somehow, the UI looks fuzzy and out of focus. I know that I can fix this issue in my settings, but I shouldn't have to do anything other than download the stupid service that I didn't even want, but was forced too just too play $#*!ing starwars battlefront. In a age where there are companies dediciated to helping people with a 3rd grade education make semi-decent websites, Origin wasn't able to make an interface that doesn't look like it was taken on a $#*!ing nokia. I didn't think that a massive orginization that isn't affiliated with the US government could $#*! anything up this badly, but EA proved me wrong.

Date of experience: April 4, 2021
Ohio
1 review
0 helpful votes
Follow matt v.
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Years of bugs
May 24, 2017

In 20 years of owning edgewaterpcdotcom I have never ever seen a program so buggy. I have literally reinstalled it 100's of times... and even that is not simple because it fights itself during uninstall and then fights itself AGAIN on reinstall. You will need to be pretty tech savvy to keep it up and running. Or just get it working and then never shut down! Forces updates and then its own updates crash the program! Every time... over years and years with no fix. Origin sucks really really bad but we are forced to use it for Battlefield 4.

Date of experience: May 24, 2017
Belgium
1 review
2 helpful votes
Follow nani n.
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Whatever you do, Whenever you ask for help;, They don't care.

- Lazy and Incompetent Support Team
- General lack of security, no matter what, Origin seems vulnerable and they don't care.
- They show no respect no matter the amount of money you put into a game.

Overall said, EA and Origin needs to seperate EA isn't the greateast either but it'd be a start...

Date of experience: December 1, 2020
BA
1 review
0 helpful votes
Follow Sejla J.
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Origin sucks
June 9, 2021

I bought NFS Payback (disc) and it took an hour and a half to install. After installation, the game was literally nowhere? And Origin asked to download it? Like wth was I waiting this long if I'll have to DOWNLOAD the game later (download time: 15+hrs)?

Date of experience: June 9, 2021
Canada
1 review
0 helpful votes
Follow Cam S.
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Ridiculous.
February 28, 2022

I had purchased an expansion pack bundle for the Sims four and after buying it I realized it was on the wrong purchase card so I messaged in ended with anyone else would do and request a refund and instead of this going properly and then helping me out I have so far had to verify my email three times the first time they emailed my email which is the same email attached to the account I had purchased the products on and needed me to send them back with the same email the email that was attached to the account the second two times were me needing to send a number code. Come they third time I received an instant automated message back telling me that their message box was full and I cannot contact them for a certain amount of time.

Date of experience: February 28, 2022
Washington
1 review
0 helpful votes
Follow Kennedy F.
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I have paid for Sims 4 on EA and have dowloaded and had Origin on my PC since december. I had many issues but still used because there are no other options. Now I am having the same issues as "not found" files that are in my computer etc. Do the things that have worked with addvice given on your website to fix the issue still nothing no accurate things you say "work" have worked. Its frustrating because I payed for a game and system that i have to use origin for only and i continue to have issue becasue of the Origin app. So, I do not give you a good rating and I hope someone seeing this creates us a platform that is succesful and you actually helpful to your users

Date of experience: May 23, 2022
Virginia
1 review
5 helpful votes
Follow Christopher M.
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This is by far the most worthless, horribly put-together piece of garbage program I have ever used. For games that require Origin to play it is a constant nightmare. I have tried on multiple machines and always have SOME sort of issue. EA needs to stop trying to make people use this awful system and until it is completely overhauled or removed completely I STRONGLY suggest not even bothering playing any EA titles that require it.

Date of experience: May 29, 2021
Germany
1 review
0 helpful votes
Follow Nadine B.
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So, here is a summary of my situation: I am from germany, i like to play most of my games on english. My store is set to german of course.
Changing the language is a nightmare! If you want to install a game in a certain language you have to set your launcher to that language and install the game. If you for some reason want to change the language, because maybe you forgot to set your language to english or the games syncro is bad you can't simply change the language in the settings or in the launcher (rightclick the game -> settings, you know what i mean. It is a basic feature everywhere else.
No, you have to uninstall the entire game, change the launchers language to for example english and then download and install the entire game again. That's a massive inconvenience.

Date of experience: December 31, 2020
Michigan
2 reviews
0 helpful votes
Follow Rhi W.
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My poor partner was reported for hate speech when he told an aggressive player "chill bro" in the chat. So what did origin do? Banned his account for a week. Do better.

Date of experience: April 16, 2021
Canada
1 review
3 helpful votes
Follow Raphaelle B.
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I hope one day they get enough bad reviews and hate from their gamers community that they'll make some changes. I experience a level of frustration way too high for my blood pressure because of their $#*!ty system not letting me access games I paid for. They're offline and single player, WHY DO I NEED TO GO THROUGH ORIGINS TO PLAY IT

Date of experience: March 28, 2020
Arkansas
38 reviews
75 helpful votes
Follow No N.
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Origin does give out free games every so often. I really only had the account for a specific game until I found that out and took full advantage of it.

Date of experience: July 21, 2015
North Carolina
2 reviews
3 helpful votes
Follow Joel M.
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If I could give it negative stars I would. Bought a game and it required that I download Origin platform. I did this. It gives me worse performance that Windows 8. It would required periodic updates that then made the performance impossible. It would require multiple reboots to get it working again. Then, a few days ago it just stopped working. Corrupted I guess. The best suggestion EA had was to uninstall and then reinstall Origin. Unfortunately, it won't let you uninstall it either. Piece of garbage.

Date of experience: August 12, 2017
Canada
1 review
1 helpful vote
Follow Stephen S.
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I'm an avid Battlefield player and I have played them all. What I can say about EA is that I enjoyed playing this franchise until they got involved and I'm not alone. I care more for smooth gameplay without hacking and they are more about making it pretty and animations. You can guess how this has turned out. EA sucks the marrow from triple A titles by micromanaging with a dollar line down dictatorship. Currently nobody still works from Dice from the days that I enjoyed and they've switched the TTK gameplay multiple times. After alienating anybody who enjoyed the franchise they blamed everything but the sun. Congradulations EA, we'd expect nothing less from you.
Their lack of anticheat also stands out, but their management has already made us forget this franchise. BTW BF6 comes out next year and they "promise" to do better next time, meanwhile the entire player base has moved on to to the abundant greener pastures.

Date of experience: January 23, 2021
Arizona
1 review
1 helpful vote
Follow Dionicia N.
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This app is the worst
October 6, 2020

Always says i'm offline when i'm not and whenever i connect it just keeps signing me out then completely shuts down. I wish i didn't need origin to play my game because it's awful

Date of experience: October 6, 2020
California
1 review
0 helpful votes
Follow Aya Z.
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Horrible service
May 28, 2021

I have been trying to play the sims 4 for the past 5 days and origin will not let me resume updating it. I do NOT recommend purchasing any games from this website.

Date of experience: May 28, 2021
Australia
1 review
0 helpful votes
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Crap service
September 28, 2021

This is a joke. Not purchasing from these rip offs again. Quit with the dutch language or whatever it is when im trying to ask a question and revert to english you morons.

Date of experience: September 28, 2021

Overview

Origin has a rating of 1.4 stars from 197 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Origin most frequently mention customer service, epic games and multiple times. Origin ranks 929th among Games sites.

service
61
value
62
shipping
5
returns
48
quality
63