• OurTime

OurTime

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Overview

OurTime has a rating of 1.2 stars from 431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 66th among Senior Dating sites.

  • Service
    104
  • Value
    115
  • Shipping
    29
  • Returns
    39
  • Quality
    97
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
34
35
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How would you rate OurTime?
Top Positive Review

“Not that bad”

Ken B.
3/14/16

I've tried 2 different sites, the latest was OurTime. I surely has some issues, but it is not that bad as it seems to be. However I still didn't find the One... So now, I'm giving PrimeTimeLove a try.

Top Critical Review

“The site admins deleted me”

Rick E.
10/18/24

I was blocked from their site 1 day after creating an account. All i did was log in and looked at several ladies profiles. I "liked" a few of them but git busy doing other things. I tried to get on the next day and they had blocked me. They said for confidential reasons they would not tell me why. I'm sure glad I didnt subscribe.

Reviews (431)

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Reviews that mention popular keywords

customer service (56) credit card (26) phone number (18)
Thumbnail of user slg4
Rhode Island
1 review
4 helpful votes
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December 11th, 2022
Verified purchase

If I could give it a ZERO STAR I would. I join this site with a set of parameters for age and distance you want to meet some one...
Then you get blasted everytime with Rush hour which sends you matches that are 80 percent out of your area or the age range goes 10 years either side of your prefered age. To top it off they keep sending the same ones all the time as well, even if you keep hitting pass on them. Then you get messages from profiles from people that like you and you respond back to them...25% answer back in one session and then you never hear from them again. One of the responses I got back from some one was "how she has been off the site for 4 months and wondered how I found her." I told her she was still being shown as active.
They constantly try to sell you upgrades. The biggest scam is getting a commitment for 3,6, or 12 months, because they know it they did it month to month, they would be out of business because its so phony, and you realize that after the first week.

Tip for consumers:
Dont waste your time with this dating site

Value
Quality
Thumbnail of user garys1072
Colorado
2 reviews
28 helpful votes
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July 22nd, 2020

My Ourtime profile was hacked. Information was changed., Many people started responding to me and I didn't understand it until I saw that suddenly I was a very rich widower that was taller and wanted to travel the world, Very poor security, Use ourtime at your own risk,. I recommend avoiding it altogether, No response from our time regarding these problems., Customer Service doesn't exist, Terrible experience,

Thumbnail of user danielf903
Arkansas
2 reviews
6 helpful votes
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April 16th, 2021

This site is loaded with fake profiles. The automated system tells you have messages when in reality someone just liked a picture. If you buy a membership and message someone you still have no way of knowing if they saw the message or can reply unless you spend another $9 for paid replies. The site is user friendly is why I gave it 2 stars instead of 1. Not many local matches either but I guess the older you get the harder it gets?

Service
Value
Thumbnail of user edgarm29
Netherlands
1 review
16 helpful votes
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April 1st, 2016

My daughter suggested I get rid of my divorce blues by trying an internet dating website. I tried OurTime for a month and will now provide my feedback. The next one im trying will be PrimeTimeLove.com.
OurTime is very popular, I chose it after seeing a TV advertisement and felt it would be a good choice. It certainly has lots of matches for me to correspond with through on-site emails. Its a good system and even works on my ipad that my daughter gave me for Christmas. I am finding some trouble getting through to customer services when I have questions and thats one of the main reasons ive decided to try a different site next, rather than staying with ourtime.

Thumbnail of user charnt
GB
1 review
6 helpful votes
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September 30th, 2021

Please be very careful using this online site... beware of fraud profile photos and statements. I am very surprised that ourtime have no control or make it safer for their users I feel sorry for the poor persons wh do not realise that their whole life of personal photos is being used and being displayed out there with strangers!... how horrifying and Dangerous! What is Ourtime doing about it?

Service
Value
Thumbnail of user juliev20
Minnesota
16 reviews
53 helpful votes
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July 20th, 2018

I do know someone this site worked for. My experience was that nobody really wants to answer any simple questions, like "what IS it you like about my profile" [or photo]. BEWARE some appear to be stock photos, and will attempt to follow you to FB. Very scary. I left. I'd rather be alone.

Thumbnail of user reneer565
Arizona
1 review
1 helpful vote
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February 2nd, 2023

The site is inconsistent. Sometimes I could assess it, other times it is down for days at a time. I have written, emailed and called multiple times with no resolution. This time they gave me 7 free days but since I can't get in, I don't know what good that is There are way better dating sites

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Value
Quality
Thumbnail of user biddyf
Florida
1 review
4 helpful votes
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September 6th, 2022

OurTime sent a letter to everyone I had contacted telling them my account was fraudulent. They never notified me nor did they verify before sending it out. If a friend hadn't told me I'd never have known why no one was returning my phone calls. They have no remorse and are blaming bots. I can't recommend this site if you value your reputation

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Value
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Thumbnail of user kw545
Georgia
2 reviews
14 helpful votes
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August 5th, 2023

Old profiles, closed profiles make up the majority of what I found on ourtime. Also, the search engine did not allow me to search in specific states. All I could do was narrow and expand it by distance. 50,100,500, etc. For example, if you live in Maryland but are planning to relocate to Florida and want to just look at profiles located in Florida, forget it. You must weed through hundreds of profiles all over the country. Like the title states, a waste of time and money.

Thumbnail of user michellea638
Arizona
1 review
19 helpful votes
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July 6th, 2020

I paid for this site today for a month membership for close to 40.00 as I had 99 messages in my in box however those messages were computer generated no thought process in regards to someone actually putting forth the effort to send me an E mail message. The men on the site are not what I was looking for at all. I called customer service and got a full refund. I will take my money and join E Harmony instead.

Thumbnail of user anatr6
Connecticut
1 review
4 helpful votes
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April 14th, 2023

I paid for premium & lost all ability to view likes and messages during an update. And, technical support isn't fixing the problem. I'm going on day 5 and no one can help. And, what's worse, I I get emails saying that I have messages. Can't access anything. Cruel!

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Shipping
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Thumbnail of user danw1685
North Carolina
1 review
1 helpful vote
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March 11th, 2024

I have been at this site on and off for over a year. When my subscription expires this time I will not be back. I am a 76 year old male and finding a female in my age demographic is like winning a powerball lottery. Odds are about 1 in 2oo million against.
I have viewed thousands of women. Seldom do I see a woman in my age demographic, and when I do odds are she will be miles and miles away from my home. Usually on the order of 50-100, but oftan hundreds of miles away. Serously, who is lookinjg to date someone hundreds of miles away?
Our Time does not attempt to pair up members based on proximity. Rather Our Time just shows every woman on the site. All ages, all races, every state. It is no wonder their ranking among dating sites is so low. Unless one lives in a major city where there are apy to be many members one isn't likely to meet a dating prospect within reasonable driving distance, unless you consider 50-100 miles reasonable.
I don't know if women experience the same situation as males, but I expect they do.

Tip for consumers:
Keep your expectations low

Service
Value
Quality
Thumbnail of user nicks119
Nebraska
1 review
15 helpful votes
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March 30th, 2016

This site not only tries to force you into buying extras, but manipulates your profile. Everyone be careful of this site please. Cut my time in half for what i paid, and said I flirted with people I never even knew about. This site is a scam, and steals your money. I tried to reactivate, after they put someone else picture on my profile and changed all my comments! Then said there was a problem reactivating! Beware---beware---beware! Scam scam scam

Thumbnail of user betsyb65
Pennsylvania
2 reviews
0 helpful votes
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February 6th, 2022
Verified purchase

I paid for this service and half the time it doesn't work. There are MANY scammers and they need ore fields to narrow a search. Most they recommend are nothing like what I am looking for. Many live very far away. It is a diversion and not a good dating site.

Products used:
This one until it expires.

Service
Value
Quality
Thumbnail of user sandief8
Arkansas
1 review
7 helpful votes
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October 22nd, 2021
Verified purchase

I have tried this site a couple of times and it is just not worth it. I am sure there are some quality older men out there, but they sure in the heck aren't on Our Time. I have sent out dozens of messages, and heard back from ONE MAN. ONE! And he is not someone I would be interested in. Very discouraging. I am paid up through April but will not be renewing. Save your money and avoid the frustration! You would have better luck meeting a man at the grocery or hardware store.

Value
Quality
Thumbnail of user hannahm722
Missouri
1 review
5 helpful votes
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March 17th, 2023

They charged my CC without my consent. I cancelled the automatic renewal weeks In advance yet they charged me for another month. Total rip off. Besides that the site is nothing more than a dead zone full of old dead profiles.

Thumbnail of user daves494
Alabama
1 review
18 helpful votes
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September 25th, 2018

Waste of your time and money. You'll get very little responses from other members on this site and half the time none of them will even include a photo or a completed profile. To respond back to anyone (not even knowing if they are real people or not) you'll have to get a paid account and then their policy is to automatically renew it. There is no refund policy and very little customer service so be careful or you'll have another 6 months or whatever your term of almost no response from questionable members.

Thumbnail of user ds110
Tennessee
5 reviews
31 helpful votes
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September 26th, 2015

If you pay for Our Time, you are going lose.
It is not worth the money, the messages I have received are awful and they take way too long to load. But the worst thing is, Our Time hides the fact that they are going to automatically charge you for renewal fees. You end up paying a whole lot more than you think.
I spent $60 (not intentionally) and did not meet a single person.
This site brings out the worst possible people.
I had planned on not renewing, but despite the fact that I received a LOT of mail from Our Time, I never had any hint at all that they were going to continue charging my credit card.
Save yourself a lot of money. There are FREE apps for your phone that work 1000 times better.

Thumbnail of user randyp44
Illinois
1 review
4 helpful votes
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August 24th, 2017

I signed up for Our Time for a six month subscription and thought it would work for my age - over 50, There was very few profiles in my area that were under 60 years old. The navigation and search features were worse than some of the free dating sites that I have tried. I was completely and totally frustrated with the whole site.

Thumbnail of user sarahp663
New Mexico
2 reviews
21 helpful votes
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July 6th, 2020

I've been waiting several days to get one simple photo approved. I also cannot access my account settings. Says it's not available. I paid for a six month subscription to a dating site I cannot use! I've emailed customer service several times with no response nor can I get a person on the phone. Not even somebody in India picks up a call for this outfit. I feel like I've been ripped off. Do NOT buy a subscription with these people. Take your money to a different dating site.

Thumbnail of user shirleyp951
Wisconsin
1 review
2 helpful votes
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March 20th, 2023

The app itself was a little hard to use. However, I met my soulmate and we just passed our 1 year anniversary. We are now engaged and look forward to spending the rest of our lives together. Without the Ourtime dating site our paths would never had crossed.

Thumbnail of user brendab2574
Arizona
1 review
5 helpful votes
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July 6th, 2023

This is such a scam. I live in the phoenix area, yet 99% of the "matches" are people that live all over the country. How are you supposed to meet up for coffee with someone that lives over 1000 miles away. I also stated no men, and of course they are also "matches". This site should be shut down. I can't imagine anyone being satisfied.

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Quality
Thumbnail of user robertc2892
Netherlands
1 review
14 helpful votes
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May 25th, 2020

I was conned into this scam site by their fake daily suggestions. They use so many fakes to entice you to pay. Once you have paid for subscription you can hardly cancel it. Customer service is worthless, they just ignore my requests for cancelling. The only way to stop them from charging you for the features they make up every week is to change you bank card. The reason I want to cancel it is overwhelming amount of scammers on Ourtime. You can't identify a real woman there, there is just no way to find her because of endless scammers.

Thumbnail of user jayb1340
Georgia
1 review
6 helpful votes
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March 20th, 2023
Verified purchase

The mobile site is terrible and the online site is not much better. Once you enroll with your credit card all other options have a price tag. Today my profile somehow got mixed up with another profile of a lady with the same name, age, city however, she is caucasian and I am african american so I was getting all her messages. Once I logged out and tried to log back in my account "could not be found". I had to reset my password and then my profile pictures were all gone. In order to delete my account I have to forfeit the next 2 months of membership that I paid for. This is the worst site and company for over 50 dating.

Tip for consumers:
Don't enroll, use the free option.

Products used:
3 month Membership

Service
Value
Shipping
Returns
Quality
Thumbnail of user anzc3
GB
1 review
6 helpful votes
  • Send Message
April 9th, 2023

I didn't even get as far as registration with these guys. I explained I didn't do pay pal, the only method of payment they offer, and asked to pay by credit or debit card. They didn't seem to understand my request and kept sending me emails saying I must be at fault and I needed to change my card on pay pal! They don't listen nor are willing to address any issues you may have. And that was before I had even registered as a customer. I would wide berth them….

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About the business

Mature singles trust www.ourtime.com for the best in 50 plus dating. Here, older singles connect for love and companionship.

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