• OurTime

OurTime

Is this your business?
Write a Review

Overview

OurTime has a rating of 1.2 stars from 431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 66th among Senior Dating sites.

  • Service
    104
  • Value
    115
  • Shipping
    29
  • Returns
    39
  • Quality
    97
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
34
35
See all photos
How would you rate OurTime?
Top Positive Review

“Not that bad”

Ken B.
3/14/16

I've tried 2 different sites, the latest was OurTime. I surely has some issues, but it is not that bad as it seems to be. However I still didn't find the One... So now, I'm giving PrimeTimeLove a try.

Top Critical Review

“The site admins deleted me”

Rick E.
10/18/24

I was blocked from their site 1 day after creating an account. All i did was log in and looked at several ladies profiles. I "liked" a few of them but git busy doing other things. I tried to get on the next day and they had blocked me. They said for confidential reasons they would not tell me why. I'm sure glad I didnt subscribe.

Reviews (431)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (56) credit card (26) phone number (18)
Thumbnail of user jamese593
New York
2 reviews
5 helpful votes
  • Send Message
May 19th, 2020

Cant enter a bio on app. Was told to use computer but was directed to insecure site. Worthless without bio. Waste of money

Thumbnail of user cindyc116
Washington
1 review
9 helpful votes
  • Send Message
December 15th, 2016

I have tried to cancel and have tried to remove the renewal portion of my account and they keep renewing me. How can I make them stop renewing me?

Thumbnail of user maryd2548
California
1 review
2 helpful votes
  • Send Message
February 20th, 2022

But continued to SPAM me with daily emails that I had several "matches" and people interested in me. After a few months of getting those emails, I decided to sign on again and pay so that I could see who "liked" me, but the system would not accept my credit card. I tried several times, same thing. I called my credit card and they said no attempts had been made. I called/emailed OurTime & was finally told by an agent that I had been banned from the site forever, that is why the system would not accept my payment! Then he said I could never, never, never, sign on again! No reasons given, except the date my account was locked was the date I had complained. However all the following months THEY WERE SPAMMING ME WITH EMAILS... so all those guys who had "liked" me had wasted their time, and they were being fooled as well... the website was continuing to promote me/my picture etc, while banning me from the site! SOOOOOOOOOOOOOOO unethical. Spams are unethical too... they should be shut down by the FTC for using various trickeries.

Tip for consumers:
Be warned: the website uses several tricks to get you to pay more.
Every now and then there is a popup which has ambiguous wording and the natural answer to get rid of the popup is to click on YES (if you're in a hurry bec you are looking for a date). But the YES was an acceptance for some silly little feature, and an additional charge for that.
Also, as mentioned before they will continue to post your picture and profile even if you have been cancelled from the site.

Thumbnail of user alanc249
California
1 review
10 helpful votes
  • Send Message
March 19th, 2019

Its an ok site, nothing to write home about. I prefer primetimelove.com for meeting singles of a certain vintage;-)

Thumbnail of user magsterc
GB
1 review
0 helpful votes
  • Send Message
October 10th, 2023

Still no refund on event that was cancelled. This was to see Sunset Boulevard in Lonfon. Amount was £47.

Thumbnail of user janer75
GB
1 review
8 helpful votes
  • Send Message
February 28th, 2017

As a professional blogger I know my way around the internet, unlike some in their fifties. However, us silver surfers are the fastest growing users of the internet and the fastest growing buyers of tablet devices, so make no mistake about it, were not far not far behind the youngsters when it comes to anything on the web. Online dating is a great example and were a big draw for the dating companies because a) we have money b) we have time and c) half of us are divorced or have suffered the loss of a partner. Because of this, id advise anyone reading this to settle for nothing but the best, as youre a special customer and with all the options out there, finding romance or companionship online is definitely a buyers market. OurTime is an excellent site (you may not know this but the market leading dating company, match.com, are the people behind this site. Its one of the best options (perhaps only bettered by primetimelove.com but i shall be doing a separate review on that later) due to how easy it is to use and the number of people you can find on the site. It works well on my iPad (love my ipad!) and once youve spent an hour with the site you really can be comfortable. I find that the gentlemen who contact me are just that - gentlemen, which is a nice bonus! Ive met with three or four now, having been using the site since i signed up on valentines day, and enjoyed a second date with a nice chap at a ten pin bowling alley, something i hadn't done since i was a teenager! Id certainly recommend the site to anyone that is looking for something simple, tried and tested. Its inexpensive and if you do decide its not for you, you can cancel without too much bother (unlike other sites). If you give it a try, I wish you all the best. Thanks for reading!

Thumbnail of user ttimothyd
Illinois
1 review
3 helpful votes
  • Send Message
December 29th, 2016

Won't let me put my email in you people need to get a hold of me very unhappy my email is *******@Gmail.com

Thumbnail of user ceejaym
New York
1 review
14 helpful votes
  • Send Message
February 4th, 2016

Horrible design, impossible to maneuver around in, confusing, slow, lack of ready help. I regret that I got stuck in that mess.

Thumbnail of user donaldm500
Kentucky
1 review
11 helpful votes
  • Send Message
March 9th, 2020

Every time I so far that I have received a response from a particularly attractive woman with great pics (sometimes not) I get a response full of bad grammar like a 1st grader... tells like "can I have your email"... and so forth... this is months and months of the same ol same ol... I just want to tell anybody reading this review that this so called dating website is a money grab by the providers... who provide no service other than to insure to you the consumer that you will be dealing with scammer/grifters/hustlers and worse with no effort by them to insure you DON'T... THIS IS WITHOUT DOUBT THE GREATEST SCAMMER HAVEN ON THE WEB... THEY ARE LEGION... SO FAR AND I SWEAR TO THIS EVERY WOMAN WITH GREAT PICS AND NO OBVIOUS MISTAKES IN THEIR PROFILE (YOU FIND THEM THO) HAS BEEN A SCAMMER... THIS SITE IS A GREAT PLACE TO WASTE YOUR MONEY... THE PEOPLE HAVE NO ADMIN WHO MONITOR THEIR SITE FOR THE BULK OF SCAMMER WHO PEOPLE IT... HONESTLY I'D LIKE TO SUE THEM FOR THEIR CARELESS DISREGARD FOR THEIR CUSTOMER... THEY DON'T CARE... ALL THEY WANT YOU TO DO IS BOOST AND SPEND MORE MONEY AND MORE MONEY TO GET JERKED AROUND BY THE DREGS OF SOCIETY THAT PEOPLE THE SITE. DON'T WASTE YOUR MONEY PEOPLE. AND IT IS A WASTE OF MONEY... AFTER MY SIX MONTHS IS UP... DONE... THESE PEOPLE DON'T GIVE A HOOT ABOUT YOUR SATISFACTION AND TRYING TO REACH THEM IS IMPOSSIBLE... NO PHONE NUMBER... NO NOTHING... AND WHAT IF YOU CALLED? WOULD MAKE NO DIFFERENCE... SOME CUSTOMER SERVICE REP IN PAKISTAN OR MUMBAI WON'T CARE EITHER... THIS WEB SITE IS A COMPLETE WASTE OF TIME...

Tip for consumers:
DON'T

Products used:
NONE

Service
Value
Shipping
Returns
Quality
Thumbnail of user nanettep19
Arkansas
1 review
0 helpful votes
  • Send Message
October 17th, 2021

Please ladies be safe and use a different site! Never give money for ANY reason to anyone you have not met or do not know well. Even if they send you flowers and or gifts! They will try to get you to rescue them from many different situations. DO NOT FALL FOR IT! This site is a total waste of time and money. I had a six month subscription due to a sale. I had so many fake profiles. I would report them only to see them pop back up on my matches the next day. The one's that do answer are scammers/catfish. These are the attractive well accomplished men. They have to travel for work or family. A lot of thrm work for oil companies as contractors and on oil riggs. They will try to get you to give them money, do not do it but if you can get as much information like bank account information, address of bank, name of bank and name on the accounts. Never give them your bank information. Then go to the FBI website and report it. I had serval scammers. I never gave them anything. They will get angry with you and try to pressure you. The last one I reported to the FBI after finding the man who belonged to the stolen identy. This man had said it was not the first time his identity was stolen and he has not been able to stop them from stealing it. The other men were either far away, men I was not interested in or so creepy I would never respond to them. I am an attractive, educated woman who wasted time and money on this site. Please be safe, always meet in a public place, do not give them your address even to send you gifts or flowers no matter what site you use. I hope this helps both the men and women looking for a dating site.

Thumbnail of user kayea31
Texas
1 review
2 helpful votes
  • Send Message
January 30th, 2023

OUR TIME IS A HORRIBLE DATING SITE. NOT USER FRIENDLY AT ALL. EXTREMELY HARD TO KEEP UP WITH CONTACTS MADE AND MESSAGES. A WASTE OF MONEY!

Service
Value
Quality
Thumbnail of user georges1247
Pennsylvania
1 review
5 helpful votes
  • Send Message
February 28th, 2021

This site lacks everything we take for granted as part of a respectable business operation. Yes, initial cost might seem low, but the operation and service does NOT meet the barest minimum of service. My experience and response is from a male perspective.

There is no site wide ability to select geographic match limitations. Daily match referrals will include profiles from all over the country. Even in the search system, which does allow a search specification of "close" to a specified zip code, you are presented with contacts 4 -5 hrs driving time away!

Of those daily matches, expect a good number will be inactive or fake profiles. After composing a message to a presented "match" who really is not an active member, you will be given the option to enroll in a "reply for free" program ($8.95/month) that allows the non-member to respond.

There is no respecting desired status of the match. Constantly, as a guy seeking biologically correct females, the site presents a guy sporting a female name as a possible match. NOT in my world! Complaints about this are met with a form letter email that claims your concern will be addressed shortly. Don't hold your breath. A personalized response NEVER comes.

Another common scam is the presentation of very attractive female photos claiming to be in your reasonable age frame, but obviously very young. Of the ones conceivably (visually) in an appropriate age range, after some initial communication, expect to be requested to help financially with some sort of emergency situation. Although less common recently, in language syntax, they seem to have an oriental or Spanish back ground. Fortunately, they are easy to pick out, and if you are so inclined, good fun to screw with.

The site's email system is another joy! The cursor constantly jumps around the screen, inserting type in unintended locations. It is best when signing in to tap the keep me logged in button, otherwise, in the middle of typing, your communication will be dropped, without any advance notice or automatic saving of intended message. If you are logged in to stay, you can select to log out when desired. You will also be notified when giving a detailed email that you are out of space and must close/send. They really must have searched hard to find such a poorly performing email system.

As with any broken clock (showing the correct time twice a day) occasionally it is possible to meet an interesting prospective & active "match". In those very rare situations, all the negatives in dealing with the site might be over looked, but most of us can have better and more enjoyable use of our time.

I hope this review has been helpful.
Unfortunately, this program will not accept a file in word format and is requesting jpg or other photo file format. That will require printing the email and then scanning in as a photo. Unfortunately, I am not in my office and am unable to accomplish those tasks at the moment, working on my laptop away from office.

Tip for consumers:
Don't expect anything but the worst and you will not be disappointed!

Products used:
OurTime 6 month membership

Service
Value
Returns
Quality
Thumbnail of user marquish15
Virginia
1 review
14 helpful votes
  • Send Message
September 7th, 2016

This is the WORST FAKE site I have ever been on, How can they promote this site is for mature people over 50, when in FACT men 30 and YOUNGER are on here, FALSE ADVERTISING. The site sends me Flirts saying men are interested in me, which in fact is a lie, just a generated computer flirt from our time, which is embarrassing to me as a woman to think I have a flirt and I really don't, another Scam of theirs, Let me find my own man without ourtime time sending me bogus flirts, letting me think a handsome man has flirted with me, its an INSULT to my intelligence to find out no one FLIRTED with me. The mens pictures on this site are hideous, bathroom pics, why don't men@ least dress up and put on some clothes before posting a pic on a dating site? I am not impressed with men wearing a wife beater tee shirt and some old funky looking trouser shorts on looking like you just got out the bed and havnt washed ur azz, its a turn off. Men with cigarettes stuck in their mouth, Who wants to see pics of men with their dog, or men in pics with a lot of other people surrounding him wow. I believe our time must go to the jail houses and take pics of men and post them on their site just to say they have profile pics of men up posted. TERRIBLE looking men I could just CRY. Stay clear of this DREADFUL awful site, FAKE FLIRTS are generated to non subscribers to make you CURIOUS as to see who sent you a FAKE FLIRT, when we all no it was generated by OURTIME to get you to depart with your money. I cant believe this site is still up and running. I got a FLIRT from a man, then when I clicked on his profile it showed he had not even viewed me, again FAKE generated FLIRT from ourtime. RUN fo the hills from this site and don't look back.

Thumbnail of user ai86
Missouri
1 review
5 helpful votes
  • Send Message
April 22nd, 2022

DO WASTE YOUR MONEY! The reason why they have so many people on the site because you can't delete your profile!

Thumbnail of user sharonp53
Connecticut
11 reviews
16 helpful votes
  • Send Message
January 3rd, 2016

You have some awful review I am so happy I looked at them first.

Thumbnail of user weeziefell
Canada
1 review
1 helpful vote
  • Send Message
August 26th, 2023

I left Facebook dating service, as it had many imposters. So I decided to pay for a dating service to see if it had any better qualities. To my disappointment it did not. I joined on August 22/2023. I met who I thought was the person pictured below. I communicated for 3 days in which time we shared a cell phone number and started texting. On the third day/ evening I get a text asking me could he call me. By this time I was pretty involved and we had made a date for this coming Saturday. Foolishly I gave him my address through texting, so God knows what will happen to me? I only gave it to him because he was to pick me up for the date on Sunday. Back to Friday evening. He calls, he is known on the website as Mark, age 61,6 ft 2, living in Guelph, 1 hour from where I live. I said "hello",he said "hello" and I almost fell off my chair. It was the voice of A Very Old Man, very low very crotchety voice. I stayed silent until he spoke again. He asked me how I was. After Gathering my shock at his voice I said "who are you?" You are not the voice of the picture I am looking at. You are much older. He said sorry I can't help with that. I hope you believe me. I repeated you are not Mark. He hung up the phone. I immediately blocked my number but that gives me no comfort, knowing he has my address. Here's where it gets weird. I researched his phone number on reverse lookup and it turns out the number is a Telus landline registered in Camrose, Alberta.# *******521. A little too late but I Googled Mark's photo after I hung up the phone. There was no way to do that without asking Mark to send me a photo to my phone. On these websites you can't do anything with the photos that are posted. Turns out Mark who you can see is a very good looking guy that's who I thought I was talking to, lives in England and is a very well-known model. Beware you women out there. There are hundreds and hundreds of frauds. Where I'm really upset is this company charged money claiming they do all this research before the people who are registering get put online. That is a crock. I had a second run-in with another person who wouldn't leave me alone I was able to block him but he started using sexual language and trying to chase me. I tried to be polite and tell him I'm not interested in those kinds of things. He just kept haunting me finally I blocked him. These dating sites need to clean up. They also need a new set of rules. But more importantly I would like my money back I have only been there since Tuesday it is now Saturday. So give me my money back you Crooks
I didn't want to give one star but it won't let me just not fill it in but in my opinion it's a zero

Service
Value
Quality
Thumbnail of user danad30
Pennsylvania
5 reviews
28 helpful votes
  • Send Message
December 22nd, 2015

I too fell under the belief that the trial membership was free. However when I was setting my profile up they offered me a $7.95 weekly charge for their best plan. Like a fool I gave them my credit card and the next screen that popped up showed me I was now on a 6 month plan for 111.76. I tried to find a phone number but to no avail. So I went under my account in OurTime and selected to Account Status. I then chose to contact customer service but the emails kept telling me to go back to the website to handle this.
Well that was not going to work for me. I decided to continue to reply to that same automated email form them about 10 times. I called my bank the next morning and disputed the charges. I also went in to the bank to cancel my debit
Card and complete another form(its not a big deal). The bank told me the company had 10 days to respond to the dispute the charges and if not they would deposit the money back into my account. To my surprise I received a email (2 days after they took the money) telling me they would refund me the money. Now lets hope they do that. I hope
This helps anyone else that is looking to get their money back. Also even if its a slight inconvenience in order to do to avoid possible future charges, cancel the debit card as well as your OurTime profile. I hope this helps.

Email reply from OurTime
Good morning! Thank you for your email today. I am sorry if our Rapid Reply did not assist you. I will be happy to help you with your concern over what you were charged. I apologize if our membership pricing was confusing in any way. On the upgrade page is will show you what you end up paying weekly in a breakdown. However, you are not actually
Charged weekly.Our monthly special is only applicable when all six months are paid in full. This is stated on our Upgrade page. Otherwise, our monthly rate is higher. Also, each new order is charged our $3.99 processing fee. I have reviewed your account and show you are eligible for a one-time courtesy refund. A refund of $111.75 has been
Transmitted to your financial institution.It may take your financial institution up to 72 hours to release the funds back to you. For questions when the funds will be available, you would need to contact your financial institution. Since this refund has been processed, your account is now a free account. You may still login to the site as a free
Member, but you will no longer have access to the paid features such as messaging or Chat. All of us at OurTime.com pride ourselves in providing excellent service and we will continue to make every effort towards achieving that goal. If further
Assistance is required, please do not hesitate to reply. Enjoy your day!
Warm Regards,
Karmen
Customer Support Specialist
Customer By CSS Email

Thumbnail of user nolastnamem
Colorado
1 review
0 helpful votes
  • Send Message
March 27th, 2023

BE CAREFUL I TURNED IN A SCAMMER AND HE IS STILL ON THE SITE UNDER A DIFFERENT NAME AND LOCATION. HE HAS 2 DIFFERENT PROFILES NOW

Thumbnail of user dg562
Missouri
1 review
3 helpful votes
  • Send Message
January 26th, 2023

TERRIBLE SITE
Do not waste your time or money
Money is all they want from you.
The more money you give the less you get from your dollars

Service
Value
Quality
Thumbnail of user oliviaw13
California
8 reviews
57 helpful votes
  • Send Message
February 9th, 2016

This site is not bad, but I met my partner on primetimelove.com eventually.

Thumbnail of user lucyw29
California
3 reviews
7 helpful votes
  • Send Message
March 28th, 2016

Love this dating for seniors try some seniormatch.biz and find more mature friends

Thumbnail of user annieb131
Illinois
1 review
6 helpful votes
  • Send Message
May 23rd, 2019

OFFERED MONEY FOR SEXUAL FAVORS ON 'CHAT' FEATURE. OURTIME SAID THEY WOULD TAKE HIM DOWN AND DID NOT.

Nelson
Winnetka, IL | 57

Thumbnail of user tlw
Arizona
1 review
15 helpful votes
  • Send Message
April 21st, 2016

This site is full of fakes and predators - stupidest thing I've ever done - was on & quickly got out within a week. TERRIBLE EXPERIENCE!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Mature singles trust www.ourtime.com for the best in 50 plus dating. Here, older singles connect for love and companionship.

How do I know I can trust these reviews about OurTime?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OurTime?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business