• OurTime

OurTime

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Overview

OurTime has a rating of 1.2 stars from 431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 66th among Senior Dating sites.

  • Service
    104
  • Value
    115
  • Shipping
    29
  • Returns
    39
  • Quality
    97
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
34
35
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How would you rate OurTime?
Top Positive Review

“Not that bad”

Ken B.
3/14/16

I've tried 2 different sites, the latest was OurTime. I surely has some issues, but it is not that bad as it seems to be. However I still didn't find the One... So now, I'm giving PrimeTimeLove a try.

Top Critical Review

“The site admins deleted me”

Rick E.
10/18/24

I was blocked from their site 1 day after creating an account. All i did was log in and looked at several ladies profiles. I "liked" a few of them but git busy doing other things. I tried to get on the next day and they had blocked me. They said for confidential reasons they would not tell me why. I'm sure glad I didnt subscribe.

Reviews (431)

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Reviews that mention popular keywords

customer service (56) credit card (26) phone number (18)
Thumbnail of user larryw1426
Connecticut
2 reviews
11 helpful votes
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December 5th, 2023
Verified purchase

It is ridiculous that I pay for a membership in which I am able to send messages. BUT, I have to pay extra if I want to read the response. What a money grubbing scam. There is no option to limit your matches to your local area. Sure they send photos, almost daily, of folks in faraway states. Hardly practical for dating now is it. There is no response to emails either, no customer service. Why should they, they have my money.

Products used:
Dating Service.

Service
Value
Quality
Thumbnail of user cathyc705
North Carolina
1 review
11 helpful votes
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April 13th, 2022

I'm not so sure it's the sight. People see. To just suck. I thought that age would mean maturity in depth. What it is was a bunch of old mean, covered in facial hair and attitude demanding pictures, poor conversational skills and no desire to know someone before getting it on. Creepy. Huge waste of time.

Products used:
Dating app

Value
Quality
Thumbnail of user timd1028
Washington
1 review
4 helpful votes
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March 3rd, 2023
Verified purchase

Sent my 6 digest code 4 times then was locked out. First day. They were very happy to take my money. And bang all gone. This site is a JOKE. If you're willing to hook up with people 9 states away. Have at it and hope you don't get locked out. Funny

Thumbnail of user williamp973
Missouri
1 review
12 helpful votes
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October 25th, 2019

I had a problem with resetting my password and the same error kept showing up on 3 different browsers after about 7 attempts on each. Ourtime.com insisted it was the browser's fault and that I needed to contact the browser companies. Well, if 3 browser don't work, then my bet is it's the ourtime web site issue. No problems like this with any other web site log ins or resetting password. They continue to blame the browsers. I asked for them to totally cancel my account and for a partial refund for 5 months that I won't be able to use and they REFUSED it. That is horrible customer service. Will NEVER use them again even if the problem gets resolved.

Thumbnail of user normaj9
California
1 review
12 helpful votes
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March 10th, 2017

I think I learned a lesson going on line dating. This site doesn't care about you. All the matches are not related to your profile. It's a waist of money and time. Thank God I only signed for a month.

Tip for consumers:
one start

Thumbnail of user joeg1633
Arizona
1 review
3 helpful votes
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January 27th, 2024

It only took 12 hours to discover this site is horrible, No live customer support. The FAQ page DOES NOT include a link to search for answers to simple questions. I.e. Why does the program inform me that a 4 digit code was sent to my phone when it wasn't? These people are scammers and would like for it's customers to be weary of scammers, but they are the real scammers here. DO NOT, repeat DO NOT throw your money away on this site. THIEVES and they hide behind the technology wall of anominitey!

Thumbnail of user kimt1066
North Carolina
3 reviews
3 helpful votes
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December 30th, 2023

They act like its a top secret site and often ask for 3 different forms of verification. Then you can give them either an email address or your phone number for them to text your code to get in, after you have already joined that is. Well I don't have my phone stuck to my side or with me always and when I indicate for them to send the CODE to my email address. However, it never gets sent there. When contacting them about it, they don't speak enough English or understand the issue, which THEY SET UP. Goodbye and Good Riddance..

Tip for consumers:
DO NOT JOIN OURTIME.COM

Products used:
dating website

Value
Quality
Thumbnail of user deeandrab
Texas
1 review
25 helpful votes
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September 13th, 2020

This site is full of scammers and when reported nothing is done. They send 6 to 8 notifications a day about your 30 matches to view even when you viewed them. They pay no attention to the age brackets you pick and send whatever including the same sex as you. When asked to cancel subscription and a refund they refused. They use old profiles to send with matches as I had several that said the were getting off 4 years before. The last week of my subscription I started having 58,47, or 28 views per day when normally less than 10. Very disheartened with my first experience of a dating site.

Thumbnail of user cynl5
North Carolina
1 review
4 helpful votes
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January 23rd, 2023
Verified purchase

I am a 58 year widow. I was married for 35 years. I decided to check out an online dating site. I figured I would be semi safe with site dedicated to older people. Boy was I wrong. I got several emails and likes. But, the profiles I received were definitely not what I was expecting. The first red flag was that 95% of the response was from men that did not meet my profile at all! The next major issue was men basically looking for sex and describing the sex they. Example a swinger lifestyle. An extreme Christian, Pro - Life supporter looking for a Christian woman into kinky sex. After that profile, I said NOPE! I'll take my chances in the real world. I just wanted a casual friendship. I wanted to throw up.

Tip for consumers:
Be very aware!

Service
Value
Quality
Thumbnail of user nf78
California
1 review
2 helpful votes
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November 25th, 2022

They provide almost no information about people and I guess you are supposed to select them based on photo alone. Which at this age, is misdirected! Also, there is no way to "take a break" and have your profile hidden for a while. People quit all the time and their profiles are still up there. So you think you have all these people/photos to choose from, and most are inactive. This is on the Match platform and doesn't even have those features. Needs work!

Thumbnail of user tomm2568
South Dakota
1 review
4 helpful votes
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October 11th, 2023

I have been a member for 3 days and still can't get a password. They sure are fast at taking your first payment though. My question is how does the Better Business Bureau allow these rip-offs to stay in business?

Thumbnail of user joliee3
Massachusetts
1 review
30 helpful votes
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March 31st, 2020

Catfish / Scammers. Thank you I did only one month trial subscription. Start chatting with one, widow, have a daughter... and next day he is traveling to Turkey and asked me for a gift card to send via email to his daughter. Beautiful pics of famous Indian Singer. Second one same thing... I'm widow... traveling to Dubai... have a son in New York and Asked me to buy a gift card of $... scratch it and send the info to his son. Please stay away... look like they are 18 years old young w / fake profile.

Thumbnail of user mariellsworth
Iowa
1 review
3 helpful votes
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August 13th, 2023

No customer Service 1. No helpful articles on their website to solve issues I am having. 2. Receive email from ourtime from someone on site and when I click on link it takes to the Ourtime site in the UK and France! Now my browser loves that site and I struggle to login on the US site. Now my browser says it's not secure!. 3. I have written forms when I am finally able to locate the correct website for US and that has not gotten my any response other than how to cancel my membership. So bottom line is they have your money so goodbye in my opinion. You will always be asked for money to every little thing, that free HOOK is jut to get your initial money then you are nothing but a dollar earned to them. Find a different dating service because this one does not benefit seniors in my opinion.

Thumbnail of user ggn4
Canada
1 review
1 helpful vote
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October 11th, 2023

This site here allows everyone to pay out of their pocket expense. Seriously make it right not all of us are rich, like some people that are faking themselves to be rich and then falling for us. Open up the eyes and Pick and choose one free message. Oh my God such a hungry money freaking site.

Thumbnail of user tommyp98
New York
1 review
22 helpful votes
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March 5th, 2021

A lot of Profiles are fake, made by people who get paid to create profiles.
All they do is take your money and offer you other apps they say to help you be more successful but it's so they can get more money out of you.
There are real people on here.
But a lot of them live in another state.
And the real ones that are on there
I'm not really too interested in. They don't have a good selection
If I were you I would stay with the top five rated take a chance with them instead

Thumbnail of user shereej19
New Jersey
1 review
8 helpful votes
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September 25th, 2021

This site is a scam. I have watched over the months how I will be bombarded with messages until I enroll and then all of a sudden the messages stop. I have also seen profile pictures continually change. I had one profile picture that was supposedly a "match" transform from an African American male to a white male. Whoever is orchestrating this site to rip people off should be reported.

Tip for consumers:
Do not join this site

Products used:
Date Match Services

Service
Value
Returns
Quality
Thumbnail of user maryb5962
GB
1 review
10 helpful votes
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August 18th, 2023

To cancel Ourtime payment phone fraud department at your bank explain your problems with site, financial not emotional, and ask them to block any further debits from Ourtime. This they will do. I signed for 1 month which is a contract in itself. They took another £9.99 no idea why and without my authority. I could never get online. Funny the cancellation website worked gir another £27. Get real. I deleted details and phoned my bank. They will scream but they can't get my money. If they sue I will fight it and make counter claim for breach of contract in site failure. My interaction should be recorded.

Thumbnail of user kenb714
Nevada
1 review
5 helpful votes
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December 19th, 2021
Verified purchase

You believe your signing up for one month and when you look at your bank statement OurTime has taken out a six month subscription fee…good luck getting it back. More fake profiles than real ones. I found a friend's profile that was canceled three years ago. Stay clear of Our Time.

Thumbnail of user fucky43
Rhode Island
1 review
13 helpful votes
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May 7th, 2016

This is the worst site ever, so much advertising and scripts running. Its worse than the free sites. Changing screens feels like you have dial up. If you use your phone it constantly crashes. Constant interruptions for upgrades, more premium services, it just SUCKS, horrible!

Thumbnail of user miker1632
GB
1 review
14 helpful votes
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May 21st, 2022

Many fake profiles, and the ones that are not rarely respond. Why? Ourtime try to rope you in with extra expenses like they can make your profile more visible if you pay them extra, which I'm sure is illegal because they dont tell you this feature BEFORE you sign up. Total waste of time.

Tip for consumers:
Stay away

Products used:
ourtime internet dating

Value
Returns
Quality
Thumbnail of user kenb79
Luxembourg
2 reviews
36 helpful votes
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March 14th, 2016

I've tried 2 different sites, the latest was OurTime. I surely has some issues, but it is not that bad as it seems to be. However I still didn't find the One... So now, I'm giving PrimeTimeLove a try.

Thumbnail of user dahliac2
Sweden
2 reviews
29 helpful votes
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February 1st, 2020

As a subscriber Ourtime.com you get 100 profile suggestions/day.
- I daily discover so called scammer/misused pictures
- Over manipulated pictures with fake backgrounds, oversized upper arms, enlarged hands. Too obvious
- Pictures with under aged children
- Too many profiles have no picture, visiting your profile even sends a like to you
- For an additional fee you can browse other profiles incognito
On their web site is says: "Verified profiles"!

In the end of the day I wonder I pay for. All my contact with their customer service has worked well.

Thumbnail of user michellek71
Massachusetts
1 review
15 helpful votes
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January 29th, 2016

Joined in January. Most of the profiles don; t have pictures and/pr profiles written. I have got "interest " for no one local, have gotten inappropriate messages. Is nothing like what the commercials represent. Wish I had seen reviews prior to joining. Would NOT recommend this site to anyone- it's absolutely horrible. And they do not give refunds if you cancel your subscription - again wish I had looked into that.

Thumbnail of user susiesellsftmyersrealestate
Florida
1 review
3 helpful votes
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June 17th, 2023

I have absolutely nothing nice to say - men don't use their real names in profile. Not a good start. Some seem desperate to meet right away and others just want to be pen pals. I had one conversation with a guy that was terrible! The majority of men on this site were nobody I would ever want to meet. Ugh! If they are semi-attractive, they want a woman 10 years younger. The site is useless! What you can write about what is limited, can't see the competition, and the matches sent to me were terrible. I said Bachelor Degree or higher and they sent High School for education. They need to have videos of people to see as well. Selection of single men impossible and mostly gross. They force you into a 3 month subscription when 30 days was way long enough to know I am never going to meet the kind of guy I am looking for on this site. My guess is there are no good dating sites out there. My dog is a much better dinner date so I shall go with that for now.

Tip for consumers:
no

Products used:
online site

Value
Quality
Thumbnail of user carolm245
New York
2 reviews
3 helpful votes
  • Send Message
December 31st, 2022
Verified purchase

I tried to check out Hinge and was automatically directed to this site I guess because of my age. I remembered not having a good experience once before, but decided to try it again. Nothing has changed! I've tried many x's to "delete selected" people I'm not interested in and they won't go away - do I really need to block them? Unsophisticated filter options. Limited profile information - where is there age and where they live when they message you? If you click on their message and then click on "profile," you cannot get back to the message without completely exiting out and starting over. Seem to be a lot of spambot profiles. I only signed up for one mo b/c of my bad experience last time and I won't be signing up again.

Service
Value

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About the business

Mature singles trust www.ourtime.com for the best in 50 plus dating. Here, older singles connect for love and companionship.

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