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    OurTime

OurTime

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Overview

OurTime has a rating of 1.2 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 53rd among Senior Dating sites.

  • Service
    105
  • Value
    117
  • Shipping
    30
  • Returns
    41
  • Quality
    98
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
30
View ratings trends
39
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How would you rate OurTime?
Top Positive Review

“Found my soulmate”

Shirley P.
3/20/23

The app itself was a little hard to use. However, I met my soulmate and we just passed our 1 year anniversary. We are now engaged and look forward to spending the rest of our lives together. Without the Ourtime dating site our paths would never had crossed.

Date of experience: 3/19/23
See positive reviews
Top Critical Review

“Don't sign up! If it were possible to give them ZERO stars I would have!”

Al S.
11/24/24

A week after I signed up, I couldn't log in anymore, their customer service is useless, they end up transferring you to a "tech" that wants $85:00 to start. Tinder is just as bad (already deleted my account) Plenty of fish is a scam also. The only site I had luck with was match

Date of experience: 11/24/24
See critical reviews

Reviews (434)

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Reviews that mention popular keywords

customer service (57) credit card (27) phone number (18)
Thumbnail of user claudiot7
New York
1 review
14 helpful votes
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May 8th, 2017

Fine for newcomers to the online dating scene which im def not but my advice would be dont put all your eggs in one basket. There are a lot of other good sites our there (sites like primetimelove, etc) and its best to try lots and see what works best for you as so much of this dating game is location based and depends on local member numbers, not overall database numbers. Hope that helps.

Date of experience: May 8, 2017

Thumbnail of user donnar36
Texas
6 reviews
25 helpful votes
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March 16th, 2015

Great website! Easy to use, and rates are fair compared to other sites.

Let me be the first to tell you that life is NOT over after 60,70 or 75! No, I'm not 60, but I have plenty of friends who are this age and older. Some of whom believed that they would continue to be single throughout their older years, I believe that there is someone for everyone and that no one needs to be alone, especially when your older and able to really enjoy life. So, I've recently created a few profiles for my friends and within minutes they started communicating with people of similar interests and likes. They are also happily going out on some awesome dates. It's great to see them happy and excited!

Date of experience: March 16, 2015

Thumbnail of user sashad82
Nevada
1 review
3 helpful votes
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February 19th, 2024

Our Time posts profiles that are gorgeous, handsome, beautiful, and perfect people that sends you "likes" and "messages". Cannot message back unless you subscribe at a cost of $. BEWARE if it's too good to be true.

Tip for consumers:
Scam company to make you purhase.

Products used:
Dating site app

Service
Quality

Date of experience: February 19, 2024

Thumbnail of user cynl5
North Carolina
1 review
4 helpful votes
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January 23rd, 2023
Verified purchase

I am a 58 year widow. I was married for 35 years. I decided to check out an online dating site. I figured I would be semi safe with site dedicated to older people. Boy was I wrong. I got several emails and likes. But, the profiles I received were definitely not what I was expecting. The first red flag was that 95% of the response was from men that did not meet my profile at all! The next major issue was men basically looking for sex and describing the sex they. Example a swinger lifestyle. An extreme Christian, Pro - Life supporter looking for a Christian woman into kinky sex. After that profile, I said NOPE! I'll take my chances in the real world. I just wanted a casual friendship. I wanted to throw up.

Tip for consumers:
Be very aware!

Service
Value
Quality

Date of experience: January 23, 2023

Thumbnail of user tomm2568
South Dakota
1 review
4 helpful votes
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October 11th, 2023

I have been a member for 3 days and still can't get a password. They sure are fast at taking your first payment though. My question is how does the Better Business Bureau allow these rip-offs to stay in business?

Date of experience: October 11, 2023

Thumbnail of user carolm245
New York
2 reviews
3 helpful votes
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December 31st, 2022
Verified purchase

I tried to check out Hinge and was automatically directed to this site I guess because of my age. I remembered not having a good experience once before, but decided to try it again. Nothing has changed! I've tried many x's to "delete selected" people I'm not interested in and they won't go away - do I really need to block them? Unsophisticated filter options. Limited profile information - where is there age and where they live when they message you? If you click on their message and then click on "profile," you cannot get back to the message without completely exiting out and starting over. Seem to be a lot of spambot profiles. I only signed up for one mo b/c of my bad experience last time and I won't be signing up again.

Service
Value

Date of experience: December 31, 2022

Thumbnail of user susiesellsftmyersrealestate
Florida
1 review
3 helpful votes
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June 17th, 2023

I have absolutely nothing nice to say - men don't use their real names in profile. Not a good start. Some seem desperate to meet right away and others just want to be pen pals. I had one conversation with a guy that was terrible! The majority of men on this site were nobody I would ever want to meet. Ugh! If they are semi-attractive, they want a woman 10 years younger. The site is useless! What you can write about what is limited, can't see the competition, and the matches sent to me were terrible. I said Bachelor Degree or higher and they sent High School for education. They need to have videos of people to see as well. Selection of single men impossible and mostly gross. They force you into a 3 month subscription when 30 days was way long enough to know I am never going to meet the kind of guy I am looking for on this site. My guess is there are no good dating sites out there. My dog is a much better dinner date so I shall go with that for now.

Tip for consumers:
no

Products used:
online site

Value
Quality

Date of experience: June 17, 2023

Thumbnail of user call.it.as.i.see.it
GB
1 review
5 helpful votes
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December 23rd, 2023

The TV ads give a totally false representation.
The site has an overwhelming number of fake women profiles or complete mismatches, and I consider the site to be just another scam.

I received no replies to messages I'd sent to supposed suitable matches, the messages I did receive, were from fake profiles or totally unsuitable matches.

I'd thought it was possible to take the least expensive option, a month's subscription and I cancelled the auto renewal, but they'd already snared me in the 6 months subscription, so I'm in situation of being trapped in paying 5 more months subscription for something I did not want to.

I sent a message requesting to cancel, but it was rejected, the site is a money grabbing operation, it is not a genuine dating site.

Do not believe the positive reviews.

Definitely not a site to be recommended, steer well clear and avoid being ripped off.

Date of experience: December 23, 2023

Thumbnail of user maryb5962
GB
1 review
10 helpful votes
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August 18th, 2023

To cancel Ourtime payment phone fraud department at your bank explain your problems with site, financial not emotional, and ask them to block any further debits from Ourtime. This they will do. I signed for 1 month which is a contract in itself. They took another £9.99 no idea why and without my authority. I could never get online. Funny the cancellation website worked gir another £27. Get real. I deleted details and phoned my bank. They will scream but they can't get my money. If they sue I will fight it and make counter claim for breach of contract in site failure. My interaction should be recorded.

Date of experience: August 18, 2023

Thumbnail of user judithm1147
GB
1 review
8 helpful votes
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March 7th, 2023

Why fill in your requirements when Ourtime take no notice and send people from miles and away too far for a relationship. When you reject someone why then send the persons details again and again sometimes the same person is in the list 4 times just to make up numbers I suppose. There is no one to contact at Ourtime it is a run yourself website they promise everything and deliver nothing but are quick to take your money and push more bits that cost more of course. All they are interested in is money not the people who use the site and it is pot luck if you find anyone.

Service
Value

Date of experience: March 7, 2023

Thumbnail of user jocelinek
Massachusetts
1 review
4 helpful votes
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January 9th, 2023
Verified purchase

Do not expect any help from anybody at that company. Don't ever expect to speak to a supervisor. For some reason they seem to be in meetings every day all day. My emails should be self-explanatory. And the reason I deserve a full refund.

Date of experience: January 9, 2023

Thumbnail of user danp1304
Pennsylvania
1 review
8 helpful votes
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September 10th, 2023

I joined because they gave big discount. Auto renew was turned off but they renewed account.
I called and they apologized and said I will get refund in 2-3 days. 4 months later, still no refund. I posted on the site what happened and they kicked me off for inappropriate content. Deserve zero rating. Fake profiles, someone hacked my account and changed profile more than once.dont trust them.

Date of experience: September 10, 2023

Thumbnail of user diannem412
GB
1 review
1 helpful vote
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April 4th, 2023

In my opinion we have to be realistic and finding a true match has got to be difficult especially if you have been in a long standing loving relationship. The site is not good the same profiles appear time after time and despite stating in your profile the distance you are prepared to travel you still revived likes etc from men miles away. Customer services have always answered and dealt with my requests however cancelling a subscription is not easy. I did meet a lovely man however due to me it didn't work out so it can happen but I believe it's rare. I've tried a few times and for me I'm in the hands of fate if it happens it will if not I stay on my own. I never wanted to live with anyone or marry them just wanted to find a good caring man.

Date of experience: April 4, 2023

Thumbnail of user dannyh471
Alabama
1 review
2 helpful votes
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May 20th, 2023

On our time 1 month and was 'fished' 2 times for sure, maybe 3 times.
Had 1 message.
Not exactly what I was looking for in a dating site. Took down my profile
And will stick to bars, and friends setting up Blind Dates {ugh} instead of this.

Service
Value

Date of experience: May 20, 2023

Thumbnail of user reneer565
Arizona
1 review
1 helpful vote
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February 2nd, 2023

The site is inconsistent. Sometimes I could assess it, other times it is down for days at a time. I have written, emailed and called multiple times with no resolution. This time they gave me 7 free days but since I can't get in, I don't know what good that is There are way better dating sites

Service
Value
Quality

Date of experience: February 2, 2023

Thumbnail of user larryw1426
Connecticut
2 reviews
11 helpful votes
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December 5th, 2023
Verified purchase

It is ridiculous that I pay for a membership in which I am able to send messages. BUT, I have to pay extra if I want to read the response. What a money grubbing scam. There is no option to limit your matches to your local area. Sure they send photos, almost daily, of folks in faraway states. Hardly practical for dating now is it. There is no response to emails either, no customer service. Why should they, they have my money.

Products used:
Dating Service.

Service
Value
Quality

Date of experience: December 5, 2023

Thumbnail of user kw545
Georgia
2 reviews
14 helpful votes
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August 5th, 2023

Old profiles, closed profiles make up the majority of what I found on ourtime. Also, the search engine did not allow me to search in specific states. All I could do was narrow and expand it by distance. 50,100,500, etc. For example, if you live in Maryland but are planning to relocate to Florida and want to just look at profiles located in Florida, forget it. You must weed through hundreds of profiles all over the country. Like the title states, a waste of time and money.

Date of experience: August 5, 2023

Thumbnail of user anatr6
Connecticut
1 review
4 helpful votes
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April 14th, 2023

I paid for premium & lost all ability to view likes and messages during an update. And, technical support isn't fixing the problem. I'm going on day 5 and no one can help. And, what's worse, I I get emails saying that I have messages. Can't access anything. Cruel!

Service
Value
Shipping
Returns
Quality

Date of experience: April 14, 2023

Thumbnail of user bettys1443
Maine
1 review
4 helpful votes
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October 11th, 2023

Site hasn't worked right for months. Contacted them, said they'd fix it but never did. Wanted people within 50 miles & ages 75-85 and they were all over the US and all ages. Will never sign up again the Our Time

Service
Value
Quality

Date of experience: October 11, 2023

Thumbnail of user hannahm722
Missouri
1 review
5 helpful votes
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March 17th, 2023

They charged my CC without my consent. I cancelled the automatic renewal weeks In advance yet they charged me for another month. Total rip off. Besides that the site is nothing more than a dead zone full of old dead profiles.

Date of experience: March 17, 2023

Thumbnail of user brendab2574
Arizona
1 review
5 helpful votes
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July 6th, 2023

This is such a scam. I live in the phoenix area, yet 99% of the "matches" are people that live all over the country. How are you supposed to meet up for coffee with someone that lives over 1000 miles away. I also stated no men, and of course they are also "matches". This site should be shut down. I can't imagine anyone being satisfied.

Value
Returns
Quality

Date of experience: July 6, 2023

Thumbnail of user jayb1340
Georgia
1 review
6 helpful votes
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March 20th, 2023
Verified purchase

The mobile site is terrible and the online site is not much better. Once you enroll with your credit card all other options have a price tag. Today my profile somehow got mixed up with another profile of a lady with the same name, age, city however, she is caucasian and I am african american so I was getting all her messages. Once I logged out and tried to log back in my account "could not be found". I had to reset my password and then my profile pictures were all gone. In order to delete my account I have to forfeit the next 2 months of membership that I paid for. This is the worst site and company for over 50 dating.

Tip for consumers:
Don't enroll, use the free option.

Products used:
3 month Membership

Service
Value
Shipping
Returns
Quality

Date of experience: March 20, 2023

Thumbnail of user anzc3
GB
1 review
6 helpful votes
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April 9th, 2023

I didn't even get as far as registration with these guys. I explained I didn't do pay pal, the only method of payment they offer, and asked to pay by credit or debit card. They didn't seem to understand my request and kept sending me emails saying I must be at fault and I needed to change my card on pay pal! They don't listen nor are willing to address any issues you may have. And that was before I had even registered as a customer. I would wide berth them….

Service
Value
Quality

Date of experience: April 9, 2023

Thumbnail of user traceyr392
GB
1 review
3 helpful votes
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March 14th, 2024

I joined this site a few months ago and was initially sceptical. After a few notifications of likes and messages I decided to log in and respond. The first man I chatted to told me he was wearing a nappy, and persistently asked to meet me. The second man I spoke to asked how much I charge for a number of different sexual services. I won't be using this site, and don't trust it at all.

Date of experience: March 14, 2024

Thumbnail of user lindab5495
GB
1 review
8 helpful votes
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July 18th, 2023

I would give this dating site a minus ten. There is nowhere to leave a problem on the site. It shows that they accept Mastercard, yet it will not accept my credit card. I called the credit card company, and there is no problem with the card. It's the lousy site. Yet another failure from Sparks in Los Angeles! Does not surprise me especially with all the fake profiles. Your good hard earned money is going to fund a company that doesn't care about the clients. They could vet fake photos with Tin Eye!

Date of experience: July 18, 2023

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About the business

Mature singles trust www.ourtime.com for the best in 50 plus dating. Here, older singles connect for love and companionship.

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