OurTime has a rating of 1.2 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 53rd among Senior Dating sites.
The app itself was a little hard to use. However, I met my soulmate and we just passed our 1 year anniversary. We are now engaged and look forward to spending the rest of our lives together. Without the Ourtime dating site our paths would never had crossed.
A week after I signed up, I couldn't log in anymore, their customer service is useless, they end up transferring you to a "tech" that wants $85:00 to start. Tinder is just as bad (already deleted my account) Plenty of fish is a scam also. The only site I had luck with was match
I joined based on the profiles they displayed. Once I joined those profiles did not exist. They have the most attractive people view your profile only to find out if you are interested in them they don't exist. Early on I sent a question to their customer service as to why some profiles were high lighted in a blue box, never heard back. Don't waste your money on this scam.
Date of experience: April 3, 2023
Joining just gets you a profile and views of other subscribers. Then when someone responds to you, you have to pay extra to respond back. To not go public and just have others who you want to see you, you have to pay extra. It goes on and on! Many other things you would expect to be within the subscription are not there! Plus, they have advertisements of many products on the right side of the screen. I cancelled within 24 hours and they still didn't want to give me a refund! Contacting my credit card company! No receipt was sent either!
Products used:
First level of service
Date of experience: August 3, 2023
They are nothing but a pack of crooks who screw their customers out of their money and steal from them. They are too famous and well-known to care about their reputation. They simply take your money by banning you mid-way through your membership. They have done it to me and my friends. A new trend in the scam book. As for the "service" they provide, well they just recycle old inactive profiles. Bots send you messages from these profiles who are no longer active on the site and probably they are not aware that the site is using their profiles. Scam, scam, scam!
Date of experience: April 4, 2023
This is the worst dating site ever. If you pass on profiles, they just show up again the next day so you're constantly sorting through the same pictures. There's very little information about people that you're interested in and very little information about yourself. Almost all of the individuals I've been interested in. I've gotten an email from the company saying that there's a scam. This website is a scam and it was a waste of money! The worst online dating experience possible.
Tip for consumers:
Do not use this site!!!
Date of experience: January 14, 2023
In April, major changes were made to the Ourtime site and now it is essentially Match, which uses some sort of idiotic matching program. No longer can one see all of the members in a particular zip. Now some computer decides whom we can see. I HATE IT now and will not subscribe again!
Date of experience: September 15, 2023
I will NEVER recommend this site... they consistently over promise and under delivers. The site is filled with parasites and fake lying profiles out to scam honest people.
The matches they recommend are way to far away to realistically cultivate a genuine relationship.
Date of experience: May 12, 2023
Couldn't find anything of value on Ourtime even after paying for boosts. It's truly shocking how many fake profiles they have. They must be on the decline so they recycle old long inactive accounts. I got bored pretty quickly. There is no use in searching for genuine profiles, you can't find anything like this on OurTime, so the best idea is to stay well clear of it.
Date of experience: February 15, 2023
Yesterday, I tried to sign up for free at OurTimes to examine the traffic and see whether I would be able to chat for a few days before I sign up for premium; but I found out nobody approved my profile and not only that, I could not login whatsoever later on to just look at photos of men. I am not sure what was their problem, I received no email describing the problem. I think their rating should be zero but that was not an option. I feel sorry for them, who cares!
Date of experience: January 24, 2023
Our Time took my money and I get one message a day. I bought a 3 month subscription apparently its wasnt enough. Any 'likes' are blocked from searching on the site and the pics are blurred. When it was free and i had blurred pucs i joined on the 3 month subscription. But when i joined all 'liked' profiles were removed. I would not suggest this site to anyone. POS/PM *OurTime.com
$58.48
Tip for consumers:
No customer support. No customer phone li r.
Products used:
Crappy website
Date of experience: May 9, 2023
First of all- you pay a minimum fee per month for 3 months. This is automatically renewed unless you notify them. NEXT- if you even want a person to "message" you- you have to pay over an extra $20 per month. There are not many real (as opposed to imaginary) men on the site. Many supposed people have a made up name, without any profile information whatsoever. An example of a name on the site was "gonnaget it". So, how could they even allow that name to register as a user with "no" information? Big dissapointment. Many people with just a name- no picture or information! I've attached a picture. Don't waste your money.
Products used:
rip off for "Our Time"
Date of experience: January 13, 2024
They act like its a top secret site and often ask for 3 different forms of verification. Then you can give them either an email address or your phone number for them to text your code to get in, after you have already joined that is. Well I don't have my phone stuck to my side or with me always and when I indicate for them to send the CODE to my email address. However, it never gets sent there. When contacting them about it, they don't speak enough English or understand the issue, which THEY SET UP. Goodbye and Good Riddance..
Tip for consumers:
DO NOT JOIN OURTIME.COM
Products used:
dating website
Date of experience: December 30, 2023
Fraud, fake account profile picture changed to ugly hag. Do not waste time and money. Cannot get refund. Then they are trolling me saying ladies sent me a message and when I look they say HEY RAY, MEET ANITA or whoever I thought I was conversing with and show me a picture of myself. Now if that is not low down. Stay away.
Date of experience: June 28, 2023
Yes, the usual suspects of a scamming site: Fake profiles, ghost profiles, "views" (so what?) from people absolutely miles away from your designated distance parameters. Every woman seemed to have a Masters Degree in somthing but hey looked like they may well be a university cleaner, not a post-graduate! They all seem to like the bloody theatre, do me a favour! I recognised some faces from another site ( actually worse than this one can you believe!) from about five years' ago; do you really think they'd still be members? No, neither do I. Avoid and accept that 'you've been had' and delete it from you computer and wish it good riddance!
Date of experience: March 17, 2023
Provide totally unsuitable profiles to consider, most mire than 100 miles from where I live. Awful, disgusting men sending vile messages, and a scammer who has obviously been on the site for a long time because he wasn't vetted properly. Didn't succeed in scamming me though, I was too clever for him. I reported him and apparently he was removed but I wonder if he really is gone.
Date of experience: June 4, 2023
Our time seems to be a scam. When I go to the site I just get a message to provide identification. I sincerely thought I had paid for a subscription. If I had not, this is my fault. I have wasted a lot of time trying to do so. I am sure the ladies who have signed up did it honestly trying too meet partners. I have found some success with other sites. John V Payne, Berea, KY
Tip for consumers:
I should have read the offer by out time more closely.
Products used:
e harmony
Date of experience: January 30, 2023
Site doesn't even have a competent two-factor authentication...Keep getting a verifircation code that doesn't even work to get me into the site.This site along with silver singles, I cannot recommend...Spend your money on a different site.
Tip for consumers:
Not worth the money
Products used:
dating service
Date of experience: February 1, 2023
I paid for 3months of service and for a week I have tried to log into the site to view my matches, but nothing happens.
To proceed, a screen appears asking you to verify your identity. When the blue button is clicked, nothing happens, so it is impossible to log on.
I have sent 2 emails telling them of the problem and asking for a refund, but have received no reply. Avoid this site at all costs!
Tip for consumers:
Don't
Products used:
OurTime darting site
Date of experience: March 14, 2023
I have been on Ourtime for a couple of years,,,.they have few customers and profiles are sometimes ex girl friends …I call them to note they are back online and they deny it…the last few days I have been liked by a couple of ex friends…it's our time doing it …it's a maddening con
Date of experience: March 14, 2023
Do not waste your money on this scam. Before you sign up you will get all manner of likes, which are lies generated by this fraud. The minute these scum get your money, you will get nothing. These scamming swine should be horse whipped on the main street square.
Date of experience: February 2, 2024
These folks are crooks. You sign up for a specific time period. When that time is over it autorenews unless you cancel auto renew. I went into that area to do it and completed all it said to do. Comes time for membership to be over and low and behold they renewed it I called them and they said I did not cancel. The girl took me through the screens and guess what when you think you did cancel …. YOU DID NOT. There is one more screen with very tiny (need a magnifying glass to see). She would not refund my money. I was assured this was now cancelled and it would not happen again. The following month April of 2023 happened again. I called again they refunded my money that time because I told them my Credit Union is aware and will dispute charges they dis not want that to happen. Crappy site anyhow.
Date of experience: April 19, 2023
Every other review place had nothing but great things to say about the site and I'm really trying to figure out how that is given my minimal experience. I signed up for three months and within a day wanted to cancel. The app is incredibly challenging to use, The restrictions and "dealbreakers" I selected were not respected and I was even mildly harassed by one user. Very few quality men at least in my area but also since I was getting "seen" or reached out to by people from various states outside of the 75 mile radius I had set. For all these reasons, after spending hours trying to delete things from my account so that I didn't have more people seeing it, and trying to cancel the subscription (very unclear) and no customer service number as others have mentioned, I received an email response from a "rep" who told me that since I had "emailed" people that they couldn't give me a refund. I have no idea what they're taking about. I emailed the company with screenshots of the guy who was harassing me, I guess that's not good enough to take responsibility/accountability for a very unsatisfied customer. They'd rather get a terrible review. I admit I'm new to online dating and maybe being overly cautious but this certainly will affect going forward with any site.
Edit: i've repeatedly requested a refund and they just keep telling me that it's not allowed but that they have canceled my subscription, which I already was able to finally figure out on my own but after reading more of the reviews and concerned if that's actually the case. I think I will do like others have and call my credit card and see if I can get this reversed. This is such a disappointing scam.
Date of experience: July 2, 2024
I joined last night and today I cancelled my one month membership and got my money back... They tried to tell me that the reason I can't connect to their site at times is because of my service provider-Spectrum. I told them they were scamming the public because I had tried other sites and I have no problem connecting anytime of the day from my desktop computer at home. He told me I could go to a local coffee shop and connect to their WiFi-what a joke! The agent I talked with said I will prove to you that its not our sites fault by doing a test with my cell phone. I declined the test and told him he was nuts for wanting to "Prove" it wasn't their fault. Sounds like a scam to me to get customer money.
Date of experience: March 23, 2023
I have been on the site 2 months. I'm in KC (2.4mil people) but seem to get only a few within 100 miles. I had 1 date. Waited 6 wks for a 2nd till I figured out he didn't have time for a relationship. 5 fakes messaged me (according to the site). A couple love bo.bed me then ghosted. Not impressed!
Date of experience: November 8, 2023
It only took 12 hours to discover this site is horrible, No live customer support. The FAQ page DOES NOT include a link to search for answers to simple questions. I.e. Why does the program inform me that a 4 digit code was sent to my phone when it wasn't? These people are scammers and would like for it's customers to be weary of scammers, but they are the real scammers here. DO NOT, repeat DO NOT throw your money away on this site. THIEVES and they hide behind the technology wall of anominitey!
Date of experience: January 27, 2024
Complete and utter waste of time for anybody who is looking for a real relationship, 95% of the people are not real and those who do respond are Scammers! Do not waste your time, money or effot on this web site.
Date of experience: August 25, 2023
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