OurTime has a rating of 1.2 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 53rd among Senior Dating sites.
The app itself was a little hard to use. However, I met my soulmate and we just passed our 1 year anniversary. We are now engaged and look forward to spending the rest of our lives together. Without the Ourtime dating site our paths would never had crossed.
A week after I signed up, I couldn't log in anymore, their customer service is useless, they end up transferring you to a "tech" that wants $85:00 to start. Tinder is just as bad (already deleted my account) Plenty of fish is a scam also. The only site I had luck with was match
I was excited about the prospect of joining a dating site geared toward my generation (I am in my early 60's). I thought the men would be more forthcoming and transparent; as we age we learn and show up as we truly are sharing what we can offer in a partnership.
My experience on this site:
**Many fake profiles and scammers. People with multiple profiles; using different names. I uncovered a couple of these right before my eyes!
**Many non-paying members so you cannot get a response unless YOU pay more to allow them to respond.
**Many men who will simply like you based on your photo, and not take the time to read whether or not there is any compatibility.
**Many men in their 60's who have never been married. I'm sorry, but what?! LOL.
**The matches showing up as matches recommended for me do not meet my dating criteria AT ALL.
**I tried contacting customer service and their e-mail is auto-generated (including their responses based on key words used your e-mail outreach). In other words, you are not interacting with a live representative, ever! I know this as in my auto-mated e-mail exchange, it actually took me back to the VERY first response I got from them. We went full circle.
I wanted my money back within the first 2 weeks. Only, there was no way to get your money back.
I'm approaching my 3 months on the site. Nothing came out of it at all. I had more luck in the past on Match.Com (which isn't saying a lot...).
Date of experience: December 31, 2023
After several months i needed a verification code to log on. Never asked for it. Don't answer their phone. Wanted it removed and they did nothing, just lip service. Terrible site.
Tip for consumers:
don't expect any customer service
Date of experience: March 14, 2023
I'm not so sure it's the sight. People see. To just suck. I thought that age would mean maturity in depth. What it is was a bunch of old mean, covered in facial hair and attitude demanding pictures, poor conversational skills and no desire to know someone before getting it on. Creepy. Huge waste of time.
Products used:
Dating app
Date of experience: April 13, 2022
Im an active member of this site who is actively looking for someone to seriously date. Signed up on 2/1/2023. Today is 2/10/2023. I Was given an introductory price of 19.33 - half off the regular price - for a one month membership, which is the only reason I signed up.
Dont waste your time with this site, however. Since im actually out there looking for a match, my strategy is to write messages to any woman whom I find attractive who ALSO fits the bill in her profile description. That said, I have LITERALLY messaged maybe 150 women over the last three weeks, If not more, just seeing who responds and hoping for the best. Some messages are a quick introduction of myself. Some are quite long depending on what they have to say in their profile. Here's some take aways:
1. Ive heard back from only 4 of the 150 women Ive written.
2. Ive gotten only one like the entire three weeks ive been a member. Perhaps im just ugly...?
3. The site claims to give an indicator flag that is visible when someone has read a message. I dont see an icon from anyone, whether they responded or not. Theres no way to tell if anyone is even getting these messages.
4. There's also no way to tell how long someone has been a member or when was the last time they were logged in.
5. SO... All that being said, im beginning to honestly wonder if the vast majority of "profiles" are fake or just plain so old that they're no longer active. There's no way to know if the person you're writing to is even still alive! Either way, the results have been 100 percent disappointing. Enter at your own risk.
Date of experience: February 10, 2023
I wanted to try it a week based on Forbes review. What does Forbes know? Apparently nothing. 1. Oddly, over 90 percent of the men have the same little schnauzer beard, and perhaps a ball cap to complete the 'look'. For the privilege of finding your schnauzer, you can expect a clunky site with no features even with your paid membership unless you pay a la carte per useful feature - nickeled and dimed.
Perhaps you are saying to yourself "While funny, are ad hominem attacks on a man's looks necessary, Little Miss''?! Aye! Those looks come with similar personality attributes- Just like dog breeds so, you've been warned! Also, this site attracts it's fair share of another breed- Mr. Needy. I work, and so should not be kicked to the curb by some male drama queens who are already suspicious as to why I am not answering them immediately, if not sooner!
Enough about the uncouth clientele. The site is lame. You can't post videos, or interact, yet you're not allowed to direct them to any video you made outside. I don't need Hinge or anything super trendy or exhausting to use, forever promoting tic tok like escapades- but really?
Date of experience: May 16, 2024
I had a problem with resetting my password and the same error kept showing up on 3 different browsers after about 7 attempts on each. Ourtime.com insisted it was the browser's fault and that I needed to contact the browser companies. Well, if 3 browser don't work, then my bet is it's the ourtime web site issue. No problems like this with any other web site log ins or resetting password. They continue to blame the browsers. I asked for them to totally cancel my account and for a partial refund for 5 months that I won't be able to use and they REFUSED it. That is horrible customer service. Will NEVER use them again even if the problem gets resolved.
Date of experience: October 25, 2019
I think I learned a lesson going on line dating. This site doesn't care about you. All the matches are not related to your profile. It's a waist of money and time. Thank God I only signed for a month.
Tip for consumers:
one start
Date of experience: March 10, 2017
I have been a customer since last September. I cannot log on because the verification puzzle times out on time. I have tried 23 times and the people at Out Time make it impossible to call someone on the phone. Their toll-free line is NOT connected right now.
I have also used other sites and this one is the poorest so far because of (THE LACK OF)customer service. Williamc Dallas TX
There is no way to contact these people at Our Time
Date of experience: March 29, 2023
This site is full of scammers and when reported nothing is done. They send 6 to 8 notifications a day about your 30 matches to view even when you viewed them. They pay no attention to the age brackets you pick and send whatever including the same sex as you. When asked to cancel subscription and a refund they refused. They use old profiles to send with matches as I had several that said the were getting off 4 years before. The last week of my subscription I started having 58,47, or 28 views per day when normally less than 10. Very disheartened with my first experience of a dating site.
Date of experience: September 13, 2020
Customer service is useless
i contacted them 3x to try and rest my password with no help
They then flagged me as a fraudulent user without giving me a reason
I only found out about it because this girl i was seeing forwarded the email she got
Then they keep peoples profiles on there who are obviously no longer active because they dont respond to your messages or likes
Avoid this site at all costs
Date of experience: July 12, 2023
I helped my 74 year old grandfather who is a widower and looking for a companion get set up on his site. I took pics for him, filled out the profile and questions with him, got him a login, verified the account with him, and showed him how it worked. All pics were blurred out and you have to pay to see who liked your profile. I paid almost $80 for a 3 month subscription so he could use these features. Again, showed him how to use it and let him loose. Within 5 minutes of him using the app while next to me, his account was logged out and blocked. I contacted customer support- no phone number is available. The response I received via email was that there was a violation in the pages long terms and use agreement. Nowhere in there do I see where he would have violated this agreement within 5 minutes of use. I asked for a reason and the response was they cannot provide more information on what was violated, even in regards to your own account. I met my husband on a dating site and it took a lot to get my grandpa to put himself out here, so it's so disappointing that this was his first experience. This site and app preys on the vulnerable elderly population and is a scam.
Products used:
Premium 3 month subscription
Date of experience: November 25, 2023
They provide almost no information about people and I guess you are supposed to select them based on photo alone. Which at this age, is misdirected! Also, there is no way to "take a break" and have your profile hidden for a while. People quit all the time and their profiles are still up there. So you think you have all these people/photos to choose from, and most are inactive. This is on the Match platform and doesn't even have those features. Needs work!
Date of experience: November 25, 2022
Have tried a couple sites and ourtime is absolutely the worst. Can't block people, had preferences but sent me people completely opposite to my preferences.
Tip for consumers:
Don't use OurTime.
Date of experience: March 23, 2023
Catfish / Scammers. Thank you I did only one month trial subscription. Start chatting with one, widow, have a daughter... and next day he is traveling to Turkey and asked me for a gift card to send via email to his daughter. Beautiful pics of famous Indian Singer. Second one same thing... I'm widow... traveling to Dubai... have a son in New York and Asked me to buy a gift card of $... scratch it and send the info to his son. Please stay away... look like they are 18 years old young w / fake profile.
Date of experience: March 31, 2020
A lot of Profiles are fake, made by people who get paid to create profiles.
All they do is take your money and offer you other apps they say to help you be more successful but it's so they can get more money out of you.
There are real people on here.
But a lot of them live in another state.
And the real ones that are on there
I'm not really too interested in. They don't have a good selection
If I were you I would stay with the top five rated take a chance with them instead
Date of experience: March 5, 2021
This site is a scam. I have watched over the months how I will be bombarded with messages until I enroll and then all of a sudden the messages stop. I have also seen profile pictures continually change. I had one profile picture that was supposedly a "match" transform from an African American male to a white male. Whoever is orchestrating this site to rip people off should be reported.
Tip for consumers:
Do not join this site
Products used:
Date Match Services
Date of experience: September 25, 2021
Many fake profiles, and the ones that are not rarely respond. Why? Ourtime try to rope you in with extra expenses like they can make your profile more visible if you pay them extra, which I'm sure is illegal because they dont tell you this feature BEFORE you sign up. Total waste of time.
Tip for consumers:
Stay away
Products used:
ourtime internet dating
Date of experience: May 21, 2022
This is the worst site ever, so much advertising and scripts running. Its worse than the free sites. Changing screens feels like you have dial up. If you use your phone it constantly crashes. Constant interruptions for upgrades, more premium services, it just SUCKS, horrible!
Date of experience: May 7, 2016
You believe your signing up for one month and when you look at your bank statement OurTime has taken out a six month subscription fee…good luck getting it back. More fake profiles than real ones. I found a friend's profile that was canceled three years ago. Stay clear of Our Time.
Date of experience: December 19, 2021
As a subscriber Ourtime.com you get 100 profile suggestions/day.
- I daily discover so called scammer/misused pictures
- Over manipulated pictures with fake backgrounds, oversized upper arms, enlarged hands. Too obvious
- Pictures with under aged children
- Too many profiles have no picture, visiting your profile even sends a like to you
- For an additional fee you can browse other profiles incognito
On their web site is says: "Verified profiles"!
In the end of the day I wonder I pay for. All my contact with their customer service has worked well.
Date of experience: February 1, 2020
I've tried 2 different sites, the latest was OurTime. I surely has some issues, but it is not that bad as it seems to be. However I still didn't find the One... So now, I'm giving PrimeTimeLove a try.
Date of experience: March 14, 2016
Joined in January. Most of the profiles don; t have pictures and/pr profiles written. I have got "interest " for no one local, have gotten inappropriate messages. Is nothing like what the commercials represent. Wish I had seen reviews prior to joining. Would NOT recommend this site to anyone- it's absolutely horrible. And they do not give refunds if you cancel your subscription - again wish I had looked into that.
Date of experience: January 29, 2016
Beware - this site is loaded with scammers. I don't see that they do anything to verify members are real. Look out for those with heavy accents, fall madly in love with you quickly, say they travel internationally, never meet and of course eventually ask for money. I've had 3 send me to their fake "I own this company" website. I will not be extending my membership. Customer service didn't respond to my emails asking what they do to verify the member is real.
Date of experience: November 8, 2021
Rip off!
I cancelled my auto renewal and they decided to renew it anyway! Bull $#*! I say! They send all these fake likes right before and after your renewal date and when you cancel they then a window pops up for a cheaper rate. I hate getting ripped off! Used to be mush better. Also, there is about twenty of sites owned by the same media company!
Date of experience: March 13, 2016
I was flagged for saying "No drug use" because I used the word "drug". Since I was flagged once, I'm no longer allowed to have a completed profile.
I have been emailing back and forth with CS (after 2 weeks of trying to get a live person) and after several emails, I still haven't been told how to correct this issue, only that I was in the wrong. Why would anyone pay over $100 for this aggravation?
Save your time, save your money, if you want to meet someone, join a meetup.com group! They're free, fun & have no cat fishers as you're actually meeting people in person with your same interests.
Date of experience: February 22, 2017
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