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    OurTime

OurTime

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Overview

OurTime has a rating of 1.2 stars from 434 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 53rd among Senior Dating sites.

  • Service
    105
  • Value
    117
  • Shipping
    30
  • Returns
    41
  • Quality
    98
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
30
View ratings trends
39
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How would you rate OurTime?
Top Positive Review

“Found my soulmate”

Shirley P.
3/20/23

The app itself was a little hard to use. However, I met my soulmate and we just passed our 1 year anniversary. We are now engaged and look forward to spending the rest of our lives together. Without the Ourtime dating site our paths would never had crossed.

Date of experience: 3/19/23
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Top Critical Review

“Don't sign up! If it were possible to give them ZERO stars I would have!”

Al S.
11/24/24

A week after I signed up, I couldn't log in anymore, their customer service is useless, they end up transferring you to a "tech" that wants $85:00 to start. Tinder is just as bad (already deleted my account) Plenty of fish is a scam also. The only site I had luck with was match

Date of experience: 11/24/24
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Reviews (434)

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Reviews that mention popular keywords

customer service (57) credit card (27) phone number (18)
Thumbnail of user grasso7169
Arizona
1 review
2 helpful votes
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August 18th, 2023

Overt attempt to pretend this is an active site...deliberately deceptive and strangely unrealistic amount of views with virtually no contact. Appears most people are not members and unable to respond

Date of experience: August 18, 2023

Thumbnail of user carrier299
Texas
1 review
5 helpful votes
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December 1st, 2022

I regularly get notification that someone "likes" me, only to discover they never contacted me! The first few times, I bought into it and replied with a statement or question, but none responded. Why would you "like" someone and not respond when they speak? This is FRAUD!

Date of experience: December 1, 2022

Thumbnail of user markl299
New Jersey
1 review
6 helpful votes
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January 22nd, 2018

I've used a lot of dating sites in my late forties/ early fifties, ourtime ranks high on my list because it's so blooming simple (a bit like me ha ha)! Some sites I love (primetimelove.com a good example) but others I just do not get the appeal (e. G tinder ha ha)! Anyway hope you all find what you're looking for and have a good 2018!

Date of experience: January 22, 2018

Thumbnail of user paulaj28
Massachusetts
2 reviews
20 helpful votes
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June 26th, 2019

Every man on the site looks like they have just been released from a maximum security facility. Tons of fake profiles and men sending long messages to scam you at every turn. This site is horrid. So glad I only signed up for a month! I haven't met one decent man here yet. People should NOT be allowed to create a profile until they COMPLETE every section.If you go to the chat, it looks like a hundred men are on there but if you click on someone, it shows they haven't been on the site for awhile. So very strange! Bottom line, save your money. Going to try EHarmony. Expensive but likely more worth the time & effort!

Date of experience: June 26, 2019

Thumbnail of user kh188
Canada
1 review
8 helpful votes
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July 1st, 2019

Site is filled with fake profiles and guys pushing to get personal information. Also, filters don't work; keep getting smokers, women and people outside the age range I set.

Go to the Bar. It's more effective.

Date of experience: July 1, 2019

Thumbnail of user johnn1732
Oregon
4 reviews
35 helpful votes
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August 19th, 2022

I joined Ourtime, but when my initial billing period was up, it was impossible for me to turn off the auto renew. I wrote to the company who has no human customer service reps, only bots. I challenged the billing from my bank, the bank dropped the charges 3 times. On the third time I re filled out my profile using rather vulgar and false information. They finally closed my account. So I now have no proof of purchase. This site is run by people with no business ethics, no integrity and quite simply put, crooks who only want your money and make it impossible for you to cancel.

Tip for consumers:
DO NOT SIGN UP FOR THIS SERVICE TO START WITH !!!!!!!

Service
Value
Quality

Date of experience: August 19, 2022

Thumbnail of user johnd481
Nevada
2 reviews
12 helpful votes
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January 13th, 2016

Started a free subscription in May 2015 and then went inactive one week later following website rules. When I reapplied 8 months later for a paid subscription I found 50 + emails to me. At no time was I informed by the website of these contacts and this is very poor customer service and complete rudeness to all the parties involved. No phone number to contact OT. Don't waste your money on such a poorly run website for dating purposes.

Date of experience: January 13, 2016

Thumbnail of user joeb2364
New York
1 review
6 helpful votes
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June 22nd, 2022

They don't return emails and no one ever answers their customer service number. The only information shown with pictures is an age and location. There doesn't seem to be any member that doesn't have a picture, which I find very hard to believe. On every dating site there are always members who don't want to post a picture, and after you join they try to sell you additional basic communication links.

Service
Value
Quality

Date of experience: June 22, 2022

Thumbnail of user cf620
Missouri
1 review
4 helpful votes
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November 7th, 2023

Bunch of retired divorced women looking to go on exotic vacations to exotic locations. I wonder who is going to take care of the horse and Alpaca ranch while they are gone? Maybe the poor guy they divorced. The ones who do not list their DREAM VACATION ideals, every profile question is answered: ASK ME LATER. Ok, so if you send them a like, they need to reply so you can ASK THEM LATER. Customer service? Was a member for 11 business days, placed a request on their help gizmo the 2nd day no answer.

Service
Value
Returns
Quality

Date of experience: November 7, 2023

Thumbnail of user andys356
Netherlands
4 reviews
44 helpful votes
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August 17th, 2020

Very poor technically! Problems with security! Even bigger problems with scammers and gold-diggers. In other words, it's scammers' paradise, they feel great there and run rampant. Customer service ignored all my attempts to report a scammer. Do yourself a favor chaps, just stay away from them!

Date of experience: August 17, 2020

Thumbnail of user debraj25
Georgia
1 review
14 helpful votes
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May 28th, 2016

I was not happy with the service and had it set to NOT automatically renew. They charged my credit card anyway. I called customer service to ask for a refund *******065 my bank gave me the number) of course they say I authorized the renewal which I DID NOT. In 3 months not one acceptable match, they suggested women, I am not into women, being one myself! You cannot screen who sees your profile, no settings for location, no settings for you to only see local people. Over half of the men who contacted me were fake profiles. The possibly real ones either look like Santa Claus, white beards and obese, have their shirts off their over 60 year old bodies, need someone to hold them down and trim their eyebrows. And should you make the first move, after an email exchange or a chat will not contact you again unless you give them your phone #. Do not waste your money. I am now going to have to cancel my card and get a new one to prevent a future charge and deal with the hassle that entails.

Date of experience: May 28, 2016

Thumbnail of user ti9081
California
6 reviews
84 helpful votes
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September 10th, 2017

This is not a good site! Seriously folks - they matched me with defunct profiles to get me pumped up... but I searched the users and found from the back door when they last logged in... may as well be talking to the wall. Also, many times the message box gets highlighted... but there is no message... In general, the matching criteria are garbage and their sorting of messages/emails/matches are defective. I mean -- why spend time emailing to defunct profiles and waiting for a response... which their own algorithms just matched you with? They hide a lot of this by not providing the sorting capabilities to quickly see these scams. Save your money.

Date of experience: September 10, 2017

Thumbnail of user francisr17
Germany
1 review
9 helpful votes
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May 9th, 2016

Ive met a lovely lady on OurTime and im very happy. In fact, this afternoon I cancelled my account. I was getting a bit frustrated up until a month or so ago when I met Irene but it only takes one, so my advice is keep trying! A few of my work colleagues are divorced and use primetimelove.com, so that was my next port of call. But now I hope ill be away from the world of web dating for good. Fingers crossed, slow but steady!

Date of experience: May 9, 2016

Thumbnail of user rosemaryk2
New York
1 review
10 helpful votes
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September 13th, 2015

I had a great experience with our time dating site. I met nice guys but one in particular who has become the man of my dreams. He actually was someone I went to school with from age 5 yrs to 14. He was shy painfully shy and quiet. My mother often encouraged me to make friends with him... I complained that he was too quiet. She said in her Irish brogue " you know Rosemary that the quiet one's are often the nicest ones and he comes from an awfully nice family... my mother saw he was special and good for me but I didn't listen. We just got engaged in Ireland August 22 2015. Getting married there next year august 27 2016!

Date of experience: September 12, 2015

Thumbnail of user rogerg573
New York
1 review
1 helpful vote
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January 7th, 2023

After getting likes they are scrubbed from system, most likes come from states you will never go to. Ater finally texting with a person for about a week both the person and all records of the text are gone. So i canceled my membership. Now i getting more likes, no answered to them. Ans after a week they are also gone with no records, seems like after i closed my account, my likes and views have skyrocketed

Service
Value

Date of experience: January 7, 2023

Thumbnail of user edh46
Florida
1 review
3 helpful votes
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July 9th, 2017

Our Time has got to be one of the worst sites I have ever experienced. Their service is virtually zilch. My account was hacked; OT closed my account; and their Costa Rican based service center did nothing to help me put my account back together again. I believe it was hacked, but the hacker(s) had to have come through their system. In addition to no help, I was given no additional membership time.

When I allowed my membership to expire, my number of views increased exponentially to five times what I normally received each day. Many of these "views from other members" had no pictures and incomplete profiles. OT must be worth something but not what it is asking for in membership fees.

Date of experience: July 9, 2017

Thumbnail of user lindaw130
California
7 reviews
93 helpful votes
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January 20th, 2016

I used to have my profile on OurTime in the past and it worked fine for me. So I wonder why there are so many negative reviews.
However I finally found my soulmate, a man to share my life with on another website recommended by a friend of mine: PrimeTimeLove.com
Make sure to try both of the sites. Who knows where you may get lucky!

Date of experience: January 20, 2016

Thumbnail of user chriso41
California
1 review
13 helpful votes
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February 8th, 2016

Some of the profiles don't have pictures and nothing written on the profile. What's the point? Why would I even respond to someone with no picture and nothing said about them. Weird. Also, I have not seen one decent looking man. I settled for a few who are average looking but they seem to be all scams. This is a really bad site. Don't join.

Date of experience: February 8, 2016

Thumbnail of user alanb90
Germany
1 review
10 helpful votes
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April 19th, 2016

Ive always said you should try everything in life and im proud that even in my late fifties I could attempt something as alien as internet dating. And I really enjoy it! And its not just OurTime that Im learning to use but also another site called Primetimelove.com. They are both very different in terms of the way the site looks and works, but they have a lot of similarities too. Ive had dinner and high teas with gentlemen on both sites, so I dont think I could pick a winner. In fact the only winner here is me, as I have a life again!

Date of experience: April 19, 2016

Thumbnail of user maryg1627
North Carolina
1 review
10 helpful votes
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February 16th, 2021

I was listed in Ourtime for 12 months with an interesting bio and 12 photos. Over the months, I wrote a peppy line to five dozen guys within 30 miles of me. No one answered. Ourtime said the guys only sign up for the free listing and can't respond until they pay the membership fee. Be forewarned that the men on this site are not motivated to finding a relationship

Tip for consumers:
That the men don’t respond

Products used:
Our Time Dating for Seniors

Service
Value

Date of experience: February 16, 2021

Thumbnail of user slg4
Rhode Island
1 review
4 helpful votes
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December 11th, 2022
Verified purchase

If I could give it a ZERO STAR I would. I join this site with a set of parameters for age and distance you want to meet some one...
Then you get blasted everytime with Rush hour which sends you matches that are 80 percent out of your area or the age range goes 10 years either side of your prefered age. To top it off they keep sending the same ones all the time as well, even if you keep hitting pass on them. Then you get messages from profiles from people that like you and you respond back to them...25% answer back in one session and then you never hear from them again. One of the responses I got back from some one was "how she has been off the site for 4 months and wondered how I found her." I told her she was still being shown as active.
They constantly try to sell you upgrades. The biggest scam is getting a commitment for 3,6, or 12 months, because they know it they did it month to month, they would be out of business because its so phony, and you realize that after the first week.

Tip for consumers:
Dont waste your time with this dating site

Value
Quality

Date of experience: December 11, 2022

Thumbnail of user garys1072
Colorado
2 reviews
28 helpful votes
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July 22nd, 2020

My Ourtime profile was hacked. Information was changed., Many people started responding to me and I didn't understand it until I saw that suddenly I was a very rich widower that was taller and wanted to travel the world, Very poor security, Use ourtime at your own risk,. I recommend avoiding it altogether, No response from our time regarding these problems., Customer Service doesn't exist, Terrible experience,

Date of experience: July 22, 2020

Thumbnail of user danielf903
Arkansas
2 reviews
6 helpful votes
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April 16th, 2021

This site is loaded with fake profiles. The automated system tells you have messages when in reality someone just liked a picture. If you buy a membership and message someone you still have no way of knowing if they saw the message or can reply unless you spend another $9 for paid replies. The site is user friendly is why I gave it 2 stars instead of 1. Not many local matches either but I guess the older you get the harder it gets?

Service
Value

Date of experience: April 16, 2021

Thumbnail of user edgarm29
Netherlands
1 review
16 helpful votes
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April 1st, 2016

My daughter suggested I get rid of my divorce blues by trying an internet dating website. I tried OurTime for a month and will now provide my feedback. The next one im trying will be PrimeTimeLove.com.
OurTime is very popular, I chose it after seeing a TV advertisement and felt it would be a good choice. It certainly has lots of matches for me to correspond with through on-site emails. Its a good system and even works on my ipad that my daughter gave me for Christmas. I am finding some trouble getting through to customer services when I have questions and thats one of the main reasons ive decided to try a different site next, rather than staying with ourtime.

Date of experience: April 1, 2016

Thumbnail of user charnt
GB
1 review
6 helpful votes
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September 30th, 2021

Please be very careful using this online site... beware of fraud profile photos and statements. I am very surprised that ourtime have no control or make it safer for their users I feel sorry for the poor persons wh do not realise that their whole life of personal photos is being used and being displayed out there with strangers!... how horrifying and Dangerous! What is Ourtime doing about it?

Service
Value

Date of experience: September 30, 2021

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Mature singles trust www.ourtime.com for the best in 50 plus dating. Here, older singles connect for love and companionship.

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