• OurTime

OurTime

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Overview

OurTime has a rating of 1.2 stars from 431 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OurTime most frequently mention customer service, fake profiles, and credit card problems. OurTime ranks 66th among Senior Dating sites.

  • Service
    104
  • Value
    115
  • Shipping
    29
  • Returns
    39
  • Quality
    97
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
34
35
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How would you rate OurTime?
Top Positive Review

“Not that bad”

Ken B.
3/14/16

I've tried 2 different sites, the latest was OurTime. I surely has some issues, but it is not that bad as it seems to be. However I still didn't find the One... So now, I'm giving PrimeTimeLove a try.

Top Critical Review

“The site admins deleted me”

Rick E.
10/18/24

I was blocked from their site 1 day after creating an account. All i did was log in and looked at several ladies profiles. I "liked" a few of them but git busy doing other things. I tried to get on the next day and they had blocked me. They said for confidential reasons they would not tell me why. I'm sure glad I didnt subscribe.

Reviews (431)

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Reviews that mention popular keywords

customer service (56) credit card (26) phone number (18)
Thumbnail of user jessr152
Colorado
1 review
2 helpful votes
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October 19th, 2021

Some random person or bot used my email address to sign up for this service - even included a fake picture. I have contacted support multiple times to remove this account, but I keep getting non-stop email. I have tried to unsubscribe from dozens of the mails, but they keep on coming. SO FRUSTRATING!

Service
Value
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Thumbnail of user michaell6043
Canada
1 review
1 helpful vote
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July 24th, 2023

This site is all it says it is and more. Theres real people on this site and they contact you and if they like you they meet you and not make you waste money. I found the love of my life in 3 weeks and were both so happy. The women on here are 100% real and if they contact you its not fake. I hope more people use this site. I have tryed 9 sites and this was the only site thats amazing. Please use this site if your smart.

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Value
Thumbnail of user larryr587
Virginia
1 review
0 helpful votes
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January 18th, 2022

I have been on this site twice. Both times my account was hacked with paid months remaining. Our Time would not re-instate remaining time. I had to pay again.
Stay away from this site. They use "bots" to populate "like me" and views.
Both instances, i never had results.
STAY AWAY!

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Quality
Thumbnail of user joycem83
Michigan
2 reviews
2 helpful votes
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April 19th, 2023

These folks are crooks. You sign up for a specific time period. When that time is over it autorenews unless you cancel auto renew. I went into that area to do it and completed all it said to do. Comes time for membership to be over and low and behold they renewed it I called them and they said I did not cancel. The girl took me through the screens and guess what when you think you did cancel …. YOU DID NOT. There is one more screen with very tiny (need a magnifying glass to see). She would not refund my money. I was assured this was now cancelled and it would not happen again. The following month April of 2023 happened again. I called again they refunded my money that time because I told them my Credit Union is aware and will dispute charges they dis not want that to happen. Crappy site anyhow.

Thumbnail of user normanb31
Texas
3 reviews
65 helpful votes
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February 15th, 2016

I've been using ourtime for a while and I cannot agree with all the haters here. There is a lot of ladies you can get in touch with using the site. I have had a few dates with some of them (unfortuantely none of them matched my expectations). I've been using few senir dating sites in parallel and eventually found my soulmate on primetimelove.com, but I bet I could get to the same point using ourtime.com.
Google for dating tips on how to make your dating profile attractive, don't be lazy, be creative and you'll get rewarded!

Thumbnail of user jesusc170
Illinois
1 review
2 helpful votes
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October 21st, 2020

They take your money, don't connect you with anyone! Scam you delete someone they reappear, you can't read the message they sent you,. After a day, after a while,. The ones your messaged reappear as new,.

Thumbnail of user leticias4
Florida
1 review
14 helpful votes
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January 18th, 2016

They advertise that's it's for 50 and over but there are a lot of younger people looking for their sugar daddy or cougar. I complained to them and asked for a refund and they told me that everyone has the right to sign up. They are no better than Match.com and they charge a lot.

Thumbnail of user dr1556
Washington
1 review
11 helpful votes
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January 2nd, 2018

What a waste of money. I paid for months, the broke my shoulder 3 weeks after joining. Called to put on hold, but was told no. Even if I hadn't injured myself, This is a total scam site. I show I've had 87 views, without 1 contact. I have contacted several people & wound up with a scammer from this site asking me for $25,000. Per Our Time's instructions, I reported it, but never heard from "so called investigator". STAY AWAY FROM THIS SITE.

Thumbnail of user stanleyc29
Canada
1 review
11 helpful votes
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April 1st, 2016

Found out my alleged girlfriend's profile from match.com got stolen by ourtime & when I saw her profile it was like a dagger to my heart. She said she didn't know how to disable auto-renew on match, yeah right. Been with her for 10 months & had no idea she was on those sites! She said she didn't subscribe to ourtime & didn't care if she was.

When I'm at her place, her phone rings, she looks at it, & doesn't answer. Hmm. It's awful being in this state. :( Who is it? I don't know.

Has trust is gone out the window? I don't know. Now if she doesn't answer her phone when I call, is she with someone? I don't know. The internet can be used to hurt people, good ones at that.

STAY AWAY FROM MATCH & OURTIME! PEOPLE ARE GETTING HURT!

Thumbnail of user davem190
New Jersey
1 review
7 helpful votes
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November 14th, 2016

Im enjoying ourtime for those quiet weekends when ive nothing planned with friends or the occasional weeknights after work but unfortunately the dates have dried up. One of my co-workers who is also a single gent in his late 50s has suggested that I try primetimelove.com but havent got around to it yet. Its likely to be my next port of call though as im finding this site isnt quite living up to the early promise it showed for me. Maybe ive already spoken with most of the ladies in my area or maybe im searching wrong, but im definitely not as popular as I was at first. I do like the process though, logging in and checking messages, sending messages, doing searches; the time can just fly past! Definitely recommend online dating for people of my age who find themselves with some free time (and some disposable income of course) but your patience will be tested at times.

Thumbnail of user rosemaryz1
Florida
1 review
4 helpful votes
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September 15th, 2017

Today was the 3rd time I called to have my auto pay refunded. I cancelled back in May. Each time I was reassured that there would be no more charges. The bank has changed my card because it was compromised but Our Time is able to charge! This time, they couldn't even find my account (right, it's cancelled), nor could they find my charge number - yet they charged it on 8/25/17! How is that possible?

Thumbnail of user yvetter143
Arkansas
1 review
0 helpful votes
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August 16th, 2021

I have been on this site for about three weeks and it been nothing, but a disaster. One catfisher right after another. The customer service dept, if there is one, doesn't give a damn about their clients only taking their $! I have been catfished in the three weeks I've been on, about 7 times. I told the last so called customer service guy, that I am taking my complaints about them to our state's attorney general's office. Ladies and gents, stay away from this site or you will be screwed out of just about anything. I would also recommend a BBB complaint as well if possible! No more for me! It is disgusting!

Tip for consumers:
Don’t use this site! Hang on to your purse and wallet!!!

Products used:
Dating site

Service
Value
Quality
Thumbnail of user kellyb754
New York
1 review
2 helpful votes
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August 22nd, 2020

I signed up for this website and canceled it after a month, 4 or 5 months later I realized they were still taking money out of my checking account so I called them. The person who answered the phone said he would make sure it was canceled but they couldn't refund me at all. I asked for a supervisor so he put me on hold then came back a few minutes later and told me they could only give me a refund for one of the months. I told him that wasn't acceptable, I had canceled my membership after using it only one month. He hung up on me and I never got me money back. I believe this site is purposefully trying to scam older people.

Thumbnail of user carlas65
Michigan
4 reviews
13 helpful votes
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October 30th, 2017

I signed up for a free trial. After 2 days I was unhappy and deleted my account. I was not seeing anyone who would be my match. I called customer service to let them know. I was told I was not charged due to it being a free trial. I just got my bank statement and was charged $33.95. When I called customer service I was told that this was not a trial when I signed up. Even though I cancelled my account after 2 days they will not give me a refund. They still made me pay for a months service. What a big scam this site is. I did get two guys that were scammers, that is another reason why I cancelled my account. Reporting this site to the BBB.

Thumbnail of user pattih2
Missouri
4 reviews
9 helpful votes
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April 28th, 2017

I set up a free account and was enticed to join by a large number of fake messages. "Photo likes", flirts or other non-communications are funneled into the INBOX to appear as messages. They are NOT. There was also a solicitation for sex. Really a distasteful site.
I was a member less than an hour before canceling my account. OurTime customer service is directly inline with the rest of their practices. My request for a refund was rejected.

Thumbnail of user maryh289
Ohio
1 review
16 helpful votes
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February 15th, 2017

I signed up for ourtime 2-14-2017. I think the site is mass confusion. The company or someone is sending out fake flirts and messages to the members. When a man sends you a message that says like your pic. Then you know its not real. I got 12 or so that said the same thing. Some of the men look like they came from the pages of GQ. They all have wonderful jobs, make lots of money, and will love you till the day you die. If you doubt that they are legit check facebook' If the account has the same picture and has no history its fake. They are out to woo you untill the sun comes up and take all tyour money Its not worth the time even bothering with them just block them. I was immediatly sorry that I joined. You may luck out and meet someone. But be careful

Thumbnail of user pamw14
Michigan
1 review
15 helpful votes
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January 31st, 2015

Absolutely the worst! Limited number of members and when I decided not to renew and made a point of setting it up to not auto renew immediately after I signed up, just to protect my card. As the date to renew got close they charged my card anyway! I contacted them and after some begging they refunded the premium amount they had charged. You would think this was the end of it, but then the charge showed up again a week later. I contacted them again and they refused to refund it, saying I already had one refund and they couldn't do it again. I called the credit card company and disputed the charges and also had them blocked so they couldn't charge me again. What a scam!

Thumbnail of user stephanies3062
Ohio
1 review
0 helpful votes
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March 23rd, 2023

I joined last night and today I cancelled my one month membership and got my money back... They tried to tell me that the reason I can't connect to their site at times is because of my service provider-Spectrum. I told them they were scamming the public because I had tried other sites and I have no problem connecting anytime of the day from my desktop computer at home. He told me I could go to a local coffee shop and connect to their WiFi-what a joke! The agent I talked with said I will prove to you that its not our sites fault by doing a test with my cell phone. I declined the test and told him he was nuts for wanting to "Prove" it wasn't their fault. Sounds like a scam to me to get customer money.

Thumbnail of user debt10
Texas
4 reviews
15 helpful votes
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October 6th, 2016

I've been on the site for 3 months. I've been scammed twice but smart enough to know they were scammers. I called them out and they stopped communicating with me.

Mostly losers and dirty old men on this site.:(

I rarely log on because it's a waste of time.

A total waste of $$$!

Thumbnail of user whitneyv9
Arizona
3 reviews
14 helpful votes
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November 25th, 2023

I helped my 74 year old grandfather who is a widower and looking for a companion get set up on his site. I took pics for him, filled out the profile and questions with him, got him a login, verified the account with him, and showed him how it worked. All pics were blurred out and you have to pay to see who liked your profile. I paid almost $80 for a 3 month subscription so he could use these features. Again, showed him how to use it and let him loose. Within 5 minutes of him using the app while next to me, his account was logged out and blocked. I contacted customer support- no phone number is available. The response I received via email was that there was a violation in the pages long terms and use agreement. Nowhere in there do I see where he would have violated this agreement within 5 minutes of use. I asked for a reason and the response was they cannot provide more information on what was violated, even in regards to your own account. I met my husband on a dating site and it took a lot to get my grandpa to put himself out here, so it's so disappointing that this was his first experience. This site and app preys on the vulnerable elderly population and is a scam.

Products used:
Premium 3 month subscription

Service
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Thumbnail of user alexxas
Canada
1 review
3 helpful votes
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June 5th, 2020

This site has got to be a scam! I signed up, had a couple guys IM me, and a couple click pics. NOTHING in 5 days. Worst online dating experience ever. I guess they think if you're over 50 you're stupid... grrrr! But the worst of all, I had my credit card accessed 3 times! Supposed to be $80 US for 6 months, first they charged $115CDN, 5 days later $113 CDN, 2 days later they credited me $108? WOW! I called, got a connection that keep fading in and out with the excuse of 'it's raining hard here'. Yes they will credit me, but can't guarantee it will be the $126CDN they still have. PLUS they have my cc#! DO NOT

Thumbnail of user ricka49
New Jersey
1 review
9 helpful votes
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February 27th, 2017

So sorry I signed up with this site. And this is only after 5 days. Thank goodness I only paid for one month.

Each time I uploaded a photo and it got approved and placed in my profile, it would DISAPPEAR the very next day. I did this TWICE in 4 days.

And... As a joke I guess, they alerted me that I had messages. When I clicked to read them, there were NONE to be read?

I wouldn't give this site another chance if it were totally free.

Thumbnail of user phillipe8
New York
1 review
17 helpful votes
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February 8th, 2016

Terrible site. When you go to a person you want to message. You get a bunch of windows open. You get a message that someone is interested in you or messaged you or flirted with you. When you open that window, you get "no new messages". Don't waste your money. Big big ripoff. Someone should class action sue this site. Luckily I only paid for one month.

Thumbnail of user justinc271
Pennsylvania
1 review
8 helpful votes
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October 9th, 2019

Site is a scam does not let messages connect to other patrons. Blocks messags and tampers with profiles. Has not let any messages with anyone for a week. Contacted customer service several times and no response or anything done. Nobody seems to want to make this site work. Very unreliable very misinformed most definitely is a scam.

Thumbnail of user coursealan81
GB
2 reviews
0 helpful votes
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August 25th, 2023

Complete and utter waste of time for anybody who is looking for a real relationship, 95% of the people are not real and those who do respond are Scammers! Do not waste your time, money or effot on this web site.

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Mature singles trust www.ourtime.com for the best in 50 plus dating. Here, older singles connect for love and companionship.

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