Overview
Ovago has a rating of 3.2 stars from 230 reviews, indicating that most customers are generally satisfied with their purchases. Ovago ranks 20th among Travel Agency sites.
I've booked with Ovago a few times now, and honestly, I keep coming back because they just make everything so easy. The booking process is always quick, and I've found some really good deals on both flights and hotels. Their customer service is also really solid, super helpful whenever I have questions or need assistance. Every trip I've planned with them has been stress-free, so I'll definitely keep using them for my future travels!
I had a typo in my name and spoke with Rowan. He was very professional and quickly resolved my issue. I had to wait 24 hours for the new tickets, but that's completely acceptable since they had to contact the airline. Lena Müller from Köln.
I booked my flight back in October. Three days ago I contacted Ovago to change my upcoming flight. Although the change was done in accordance with the airline rules, the team was quick to react and provided me the new itinerary I aimed to travel on.
Dear Olga,
Thank you for your amazing feedback! We're glad that the voluntary exchange was processed successfully. If you need further support, just let us know. We'd be happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
I had to book a last-minute flight due to an unexpected change in plans, and I was honestly a bit stressed about it. I needed a ticket for a flight to Paris, and despite the short notice, the team was incredibly helpful. I received the confirmation really quickly, which was a huge relief.
Dear Emily,
Thank you booking with us! We're glad that we're able to set up your trip to Paris. We hope the entire stay will be absolutely wonderful. If you have any questions, please let us know. We're more than happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
Over satisfactory experience however little disappointed with the details shown on final review page was showing incorrect DOB even after providing correct details. It seems a bug with your interface. Rest everything was good.
Dear Yash,
Thank you for sharing your online booking experience with us. Your feedback gives us the opportunity to further review the site's interface. We're delighted to hear that the rest of your experience was positive. If you have any questions or concerns, please feel free to let us know.
Faithfully yours,
Ovago
The airline made a change to one of the flights in my booking. Ovago immediately contacted me with the news and as we spoke, they provided a new flight option. I accepted it and the updated itinerary was sent to me via email. I waited to complete my trip before posting this review, but I've learned they are trustworthy.
Dear Katalin,
Thank you for this amazing review! We're delighted to hear that we've earned your trust and that you didn’t encounter any trouble despite the involuntary schedule change. Please know that we're here for you whenever you need us. It was a pleasure serving you, and we look forward to serving you again!
Yours faithfully,
Ovago
Ovago travel agent called us regarding our meal preference during flights, travel insurance, and wheelchair assistance. Agent gladly helped us on above services.
I booked a flight from Los Angeles and had no issues at the airport. Agent helped me with the seat assignment. I also liked that they answered within seconds. Kudos to Ovago.
Easy to book. I called to check a few details about my flight and the support team was very helpful.
Dear Gabriela,
Thank you for sharing your thoughts with us. Should you require further assistance, please feel free to reach out to us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
The tickets are cheaper, but you cannot select seats unless you pay several hundred dollars more. You're better off buying tickets with someone else where you can select seats for free.
Updated response: March 24 2025
Dear Mo L,
Thank you for sharing your thoughts regarding the pre-assigned seats. We truly appreciate all feedback, whether positive or negative, as it gives us an opportunity to review the situation and provide the necessary assistance to resolve any concerns our clients may have.
Unfortunately, despite our multiple attempts to reach out, we have not received a response from you.As mentioned, upon verification, your seat assignments have been successfully processed. If you need any further assistance or have any questions regarding this matter, please feel free to email us at claims@ovago.com or call us directly.
Thank you for bringing this to our attention, and we wish you a wonderful trip!
Faithfully yours,
Ovago
Initial response: March 21 2025
Dear Mo L,
Thank you for reaching out and providing feedback regarding the pre-assigned seats. Your input gave us the opportunity to further verify what transpired during the booking process. Based on our review, an agent did contact you regarding seat assignment; however, no quotation was provided. We also noticed that pre-assigned seats have been successfully assigned to all passengers for the entire journey.
Allow us to clarify that pre-assigned and premium seats, such as bulkhead seats, are usually chargeable by the airline. These options are recommended for travelers who have specific seating preferences. In some cases, the carrier allows passengers to choose their seats free of charge during online check-in, typically 24 hours prior to departure. Additionally, random seats are often assigned to travelers for free at the airport counter on the day of travel. Should you require further assistance, please feel free to reach out to us at any time.
Faithfully yours,
Ovago
I think it's the first time that an agent of a service like Ovago was able to find a better deal for flights (cheaper & still a good connection) than I was able on my own
Dear SE B,
Thank you for sharing your booking experience with us. We're glad that we're able to provide the best deals for you! If you have any questions or require further assistance with your travel needs, please let us know. We'd be happy to assist. We look forward to serving you again!
Faithfully yours,
Ovago
I'd give a thumbs up approval. The experience and service I got was highly appreciated and recommended.
Dear Kent,
Thank you for choosing us! Should you require further support, let us know. We'd be happy to assist!
Faithfully yours,
Ovago
Had to call customer support regarding a change for my flight, it was done quickly and at a reasonable cost.
Dear Dana,
Thank you for your amazing feedback! We're glad that Remo was able to assist you with the exchange process. If you require further assistance, please feel free to contact us anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Communicate honest and clear. Great job!
Listen and understand customer question a s answer provided by guideline. Great job email customer for follow up regarding customer requested.
Dear Chinh,
Thank you for your wonderful feedback! We always aim to provide the necessary support to all our clients and ensure that their needs are met. Should you require further assistance or have any questions, please don't hesitate to let us know. We're here to help! It was a pleasure serving you.
Faithfully yours,
Ovago
This online platform is very helpful tools by allowing businesses and buyers to interact through online.
Dear Roberto,
Thank you for your kind words. We look forward to assisting you again!
Faithfully yours,
Ovago
People on the phone do not understand English. People on the phone do not understand customer request or airline policy. I still have not gotten a cancelation verification Number.
Dear David,
Thank you for reaching out regarding your voluntary cancellation. We appreciate the opportunity to review and verify what transpired with your booking. Based on the booking history, you requested a voluntary cancellation. To assist you further, our service team reviewed the policies associated with your ticket. According to the carrier’s guidelines, this ticket is non-refundable but eligible for travel credits. All relevant details about the airline credits were disclosed, and confirmation of the voluntary cancellation was sent to your registered email address.
We sincerely apologize for any inconvenience this may have caused. Rest assured, we are committed to assisting our clients while adhering to the airline's fare rules. Should you have any questions or concerns, please feel free to contact us at any time.
Faithfully yours,
Ovago
The agents were helpful and provided me a lot of options when I need to change my flight. Will surely recommend them.
Dear Riley,
Thank you for choosing us! We're thrilled to hear that our team was able to assist you with the exchange process. Should you require further support, please feel free to reach out to us. It was a pleasure serving you!
Faithfully yours,
Ovago
Fast reliable service. Saved me some money when booking two Lufthansa tickets to Munich. I got confirmation in seconds and Lufthansa confirmed also.
Dear Christine,
Thank you for your amazing feedback! We're delighted to hear that you found some great deals. If you need any assistance, just let us know. We got you covered! It was a pleasure serving you.
Faithfully yours,
Ovago
Booked my first flight with them and they offer several options at affordable rates. Thank you for your help
Dear Riley,
Thank you for booking with us! We're glad that we're able to provide the most affordable rates for you. If you need further assistance, please feel free to reach out to us anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Ovago is very efficient. Love the fact you can actually talk to someone, although I haven't had to so far.
Dear Patricia,
Thank you for your amazing feedback! We're thrilled to hear that you found us efficient. If you need any additional support, please don’t hesitate to reach out to us at any time. It was a pleasure serving you!
Faithfully yours,
Ovago
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lena,
Thank you for sharing your feedback! We're glad that Rowan was able to assist you with the name correction and resolved the issue. Should you need further support, please reach out to us. We'd be happy to help! It was a pleasure serving you!
Faithfully yours,
Ovago