Overview
Ovago has a rating of 3.2 stars from 217 reviews, indicating that most customers are generally satisfied with their purchases. Ovago ranks 20th among Travel Agency sites.
I tried to make a booking for an international flight. It took them more than 18 hours to get back to me with another flight itinerary which was longer and more expensive. I then had many back-and-forth messages until they agreed to give me my original booking at the original price. THEN they told me my bank declined the purchase- which is IMPOSSIBLE and a LIE. THEN they told me they needed to call my personal number for "verification purposes". Many lied and excuses all to cover up the fact that the incredibly cheap fare they were offering did not exist. Ovago may not be a scam but they are definitely not trustworthy.
Bunch of emails, bunch of phone calls, can't fix a simple thing on flight. Had to call the airline myself which took 15 minutes myself. Idiots in India writing "I'm so sorry" emails and doing nothing of value. Idiots.
Dear Steve K,
Thank you for reaching out to us. According to the booking history, the last segment was affected by a major schedule change initiated by the carrier. In response, an alternate flight option was shared and accepted. Please note that any further actions, such as reissuance, require a waiver or confirmation from the validating carrier.
We’re pleased to hear that you have contacted the airline and had the tickets reissued. We apologize for the inconvenience and appreciate you sharing your feedback. Should you have any further questions or need additional assistance, please do not hesitate to contact us again.
Faithfully yours,
Ovago Team
Flight was changed from an hour layover to 8 hour layover. Completely unacceptable and will not use Ovago again and probably not done writing reviews on this experience.
Dear Kelly,
Thank you for reaching out to us. According to our records, two reservations were made online. We noticed that both reservations have the same outbound flight; however, they have different return dates. Additionally, there have been no major schedule changes to the itineraries. That being said, we recommend that you check the confirmation sent to the registered email address.
We sincerely apologize for any confusion and hope this clarifies the situation. Should you have any questions or would like to make any changes, please do not hesitate to contact us at any time. We’d be happy to assist!
Faithfully yours,
The Ovago Team
I booked flights to Italy. We paid for seats we chose.
My daughter upgraded us and i contacted Ovago for a refund for the seats we would not use.
They refused.
After many emails back and forth they offered two 100 vouchers...good for the DAY they sent the email. NOT EVEN ONE DAY!
This is not acceptable...i will never use them again and will warn whoever i can against them.
Dear Edeit,
Thank you for reaching out to us. We understand that you purchased seat assignments prior to a voluntary exchange or upgrade. Please allow us to clarify that, as per the terms and conditions you agreed to, seat assignments are non-refundable and non-transferable, unless the changes or cancellations are initiated by the validating carrier.
We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding. As a gesture of goodwill, we have issued (2) $100 vouchers which can be used for future travel. These vouchers are valid for 12 months from the issuance date. Should you encounter any issues while using them, please don't hesitate to reach out to us directly. We’d be happy to assist you.
Faithfully yours,
Ovago Team
STAY AWAY! THEY HAVE NO CUSTOMER SERVICE. THEY REFUSE TO REFUND THE SEATS I BOUGHT BEFORE I UPGRADED MY FLIGHTS.
THEFT!
You canceled our flight with no notice and when we rebooked all of our seat upgrades were gone. Due to our flights being changed we had to recheck our bags in Lima which almost made us miss our connection.
Dear Jennifer,
Thank you for reaching out to us. We noticed your recent feedback regarding a flight cancellation. Upon reviewing the booking history, we see that all flight segments were utilized, except for the last segment. Could you kindly provide more details about your concern? Understanding the specifics of your situation will help us address any issues promptly. Thank you for bringing this matter to our attention. We look forward to your response and are here to assist you further.
Faithfully yours,
Ovago team
Booked my first flight with them and they offer several options at affordable rates. Thank you for your help
Dear Riley,
Thank you for booking with us! We're glad that we're able to provide the most affordable rates for you. If you need further assistance, please feel free to reach out to us anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Ovago is very efficient. Love the fact you can actually talk to someone, although I haven't had to so far.
Dear Patricia,
Thank you for your amazing feedback! We're thrilled to hear that you found us efficient. If you need any additional support, please don’t hesitate to reach out to us at any time. It was a pleasure serving you!
Faithfully yours,
Ovago
We felt really cared for when booking with Ovago. Their customer service is attentive and proactive, and we had the best trip thanks to them.
Dear Eugenia,
Thank you for your amazing feedback! We truly value your business and we're glad to hear that you had a blast! If you need further support, just let us know. We'd be happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
Standard time to get rested and the reliability of the property is very well done
Dear Renz,
Thank you for your 5 star ratings! If you need any help, please feel free to reach out to us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
A few back and forth calls and the folks sent to me my exchanged ticket.
Dear Larissa,
Thank you for sharing your wonderful experience! We're delighted to know that exchange process was successfully. If you need anything or require further support, please feel free to contact us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
- Visit Website
- Wilmington, DE, United States
- Edit business info
Business Highlights
- 24/7 Customer Support
- Easy trip management
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Yuki,
Thank you for reaching out to us. Our records indicate that a reservation was initiated; however, due to a payment issue, we were unable to proceed with ticket issuance, and no charges were applied.
Please know that we take our clients' security very seriously. To ensure the safety of all transactions, we conduct thorough verifications of all payments. We sincerely apologize for any inconvenience this may have caused and appreciate you bringing this matter to our attention.
While we regret that we were unable to meet your expectations on this occasion, we hope to have the opportunity to serve you better in the future. Should you need any further assistance, please do not hesitate to contact us.
Faithfully yours,
Ovago team